Z270 Fatal1ty Mini ITX Thunderbolt 3 Problems!
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4818
Printed Date: 12 May 2024 at 5:51pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z270 Fatal1ty Mini ITX Thunderbolt 3 Problems!
Posted By: ICONchad
Subject: Z270 Fatal1ty Mini ITX Thunderbolt 3 Problems!
Date Posted: 11 Apr 2017 at 4:36am
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Fatal1ty Z270 Gaming-ITX/ac GTX 1080 Samsung 960 m2 Samsung 950 SSD 32GB GSkill Trident Z I7 7700k I've been having issues with my TB3 port from day 1. Attached storage freezes the computer for about a minute and half the time crashes the computer completely. If it does connect it crashes when I'm transferring files to it. I tried multiple storage options and different cables to rule it out. Drive manufacturer said my thunderbolt firmware is ancient. If the drive attaches I lose my connection to my sata connected SSD no matter what sata port I have the SSD plugged into. Software Package version 16.2.52.250 Application Version 16.2.51.18 Service Version 16.2.52.3 Controller Driver Version 16.2.51.2 Thunderbolt generation Thunderbolt 3(15BF) Number of ports 1 Security level User Authorization SL1 NVM Firmware version 4.00 PD Firmware Version f201.13.00 External GPUs supported Yes I've been told the NVM firmware is old and should be at least 16 not 4 and that's why I'm having issues. |
Replies:
Posted By: parsec
Date Posted: 11 Apr 2017 at 7:20am
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There is a new UEFI/BIOS version, 2.10, but the description contains nothing about Thunderbolt firmware. http://www.asrock.com/mb/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#BIOS" rel="nofollow - http://www.asrock.com/mb/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#BIOS I did some searching on Thunderbolt firmware, and according to a thread in the Intel support forum, Intel does not provide Thunderbolt firmware updates to the public. They claim firmware is only provided to the OEM of the Thunderbolt supporting device: https://communities.intel.com/thread/111949" rel="nofollow - https://communities.intel.com/thread/111949 Intel has Thunderbolt driver and firmware updates for one of their NUC models, and one of their last mother boards, a Z87 chipset board, but that's it. I found a Dell Thunderbolt firmware update tool, but it is proprietary to the Dell system. The only advice I can give you is to keep trying with ASRock support. I'm beginning to see why Thunderbolt is not as popular as it could be.  ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: ICONchad
Date Posted: 11 Apr 2017 at 7:49am
| Ya I tried the new BIOS.. no luck |
Posted By: stefan33
Date Posted: 11 Apr 2017 at 7:37pm
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" rel="nofollow - Ok, but the first bios for default has Thunderbolt disabled.... I f you have installed the OS befor upgrading to the new bios may be the drivers aren't correctly installed. if you try to reinstall the thunderbolt drivers now what happend??? Here there is another one: http://forum.asrock.com/forum_posts.asp?TID=4627&title=fatal1ty-z270-gamingitx-ac-thunderbolt-3-issue I have the same motherboard but I haven't any Thunderbolt device for to try... I'm using Win 7 - 64 on a SM961... Are you using 7 or win 10?
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Posted By: ICONchad
Date Posted: 14 Apr 2017 at 3:12am
| Ya it's enabled. Got someone from support who is looking into it. |
Posted By: joelkernasenko
Date Posted: 15 Apr 2017 at 8:25pm
| plz post the response or solution once they reply. i got the same problem with pretty much the same system as yours. cheers jk |
Posted By: stefan33
Date Posted: 18 Apr 2017 at 9:12pm
| " rel="nofollow - Why obody from the assistence tell us what is the problem... and also the solution? |
Posted By: stefan33
Date Posted: 24 Apr 2017 at 3:35pm
| " rel="nofollow - ??? |
Posted By: ICONchad
Date Posted: 05 May 2017 at 1:05am
| I'm still going around in circles with support. I've been told by other TB3 manufacturers that the firmware is ancient. They've had me try updating the hdmi certificate and reinstalling every other drivers. No luck.... I'm super frustrated as I bought this EXACTLY for the TB3 and I can't use it.. I have my mac sitting here that i'd really love to get rid of but I can't till I get this working properly. |
Posted By: ICONchad
Date Posted: 12 May 2017 at 6:04am
| " rel="nofollow - still getting nowhere..anyone else having thunderbolt issues? |
Posted By: ICONchad
Date Posted: 26 Jun 2017 at 4:52am
| tech support with asrock is an absolute nightmare, questions go to someone in the usa which they say then needs to go to hq and then back to the usa and then to me which one question takes about a month to go round trip. Not only does it go around in circles but they don't seem to recall the ongoing status of issues..after months of work trying to figure out my thunderbolt issue their "answer" is the same thing we did the first time. I'm done with asrock, you just lost a customer for life. |
Posted By: benone
Date Posted: 21 Nov 2017 at 8:05pm
| " rel="nofollow - hi ICONchad and stefan33. Did you solve your issue? I have the same with Akitio Node :( |