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X370 Taichi BIOS 2.00 Problem

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4827
Printed Date: 15 Jun 2024 at 4:15pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X370 Taichi BIOS 2.00 Problem
Posted By: taichidude
Subject: X370 Taichi BIOS 2.00 Problem
Date Posted: 12 Apr 2017 at 3:02am
" rel="nofollow - I updated from BIOS 1.6 (stable) to BIOS 2.0 (stable) using the Windows BIOS install as I did when I upgraded from 1.4 to 1.6 when I first purchased the board from MicroCenter. After the BIOS program prompted that all is good with the install, I rebooted and the computer is now constantly cycling on and off with Dr. Debug codes 55 and then 43 which are the last numbers I see before it starts cycling all over again. Taking the codes into account being it could be a memory issue per Dr. Debug, I used all 4 seperate DIMMs to attempt to get it to POST--no such luck. I cleared CMOS numerous times to see if I could get it to POST. It appears the ASRock Windows BIOS update version may have issues with my board or perhaps an item with my board. I have not peripherals or items plugged into the board. This issue became an issue immediately after restarting from flashing the drive in Windows. I did use the correct x64 program as I was in Windows 64bit. The memory I am using is F4-3200C16-8GT. I have a total of 4 DIMMS. Any ideas on how to overcome this issue without having to RMA this board?



Replies:
Posted By: datonyb
Date Posted: 12 Apr 2017 at 6:18am
try 2 dimms in a2 and b2
remove button battery
remove power lead
use clear cmos jumper
then try to restart with usb bios stick loaded and hit f6


Posted By: datonyb
Date Posted: 12 Apr 2017 at 6:21am
p.s.
sorry forgot to mention
i used bios loader to flash to v2
i had no problems (this really is the only way to play the odds in your favour ,windows flashing is really risky, i dont think they should even give users the option myself)
always use the direct bios flasher in future its easier than windows in my view


Posted By: taichidude
Date Posted: 12 Apr 2017 at 7:14am
" rel="nofollow - Thanks for the assist. 

I wish it was that easy. I have a BIOS stick handy, but I cannot even get it to POST to use it. After I flashed the BIOS with v2.00 this is when the issue occurred allowing no options available. I should have known better than to trust a Windows flash as I completely agree with you...tired and lazy my fault there. Frankly, I am very surprised that with a new technology with Ryzen, they didn't engineer their top boards to have a recovery option to keep issues like these from occurring as they are bound to happen. I am staring at the BIOS chip trying to decipher what I can do to get around this issue--which it appears waiting for a RMA number and sending it in is really my only option at this point. ASRock Tech Support advised to send the board in since I was informed there are no recovery options--just pay for shipping and hope for the best. I wish there was a way to hack the board to direct the boot process to read the USB drive so I can overwrite the the BIOS such as a bypass. Or, an overwrite chip I can place on top of the BIOS chip to reprogram it.  And, no other QVL mem modules will work either...ugh.

I can't help to ask if there is something else I am missing on a possible workaround? 


Posted By: wardog
Date Posted: 12 Apr 2017 at 4:42pm
Originally posted by datonyb datonyb wrote:

......windows flashing is really risky, i dont think they should even give users the option myself


No wiser words have been spoke concerning BIOS flashing.

Use Instant Flash, or for those old enough to remember DOS, use the DOS method.

But DO NOT use Windows to flash the BIOS. Way WAY too many background instructions running Windows to feel safe using ANY Windows Flashing Utility


Posted By: sambalter
Date Posted: 12 Apr 2017 at 10:55pm
" rel="nofollow - Hello taichidude, I opened this thread:
http://forum.asrock.com/forum_posts.asp?TID=4830&title=problem-after-update-bios-asrock-taichi-x370

I uploaded video to youtube with codes in drdebug.
Please could you tell me if your problem is the same?

This is info about codes drdebug:
http://www.asrock.com/support/faq.asp?id=334


If is the same that you, I can see in my video codes 54,55 (problem ram)....maybe with the update of bios our memory ram now is not compatible?.....my ram is kfa2 3600. Kfa2 not appear in qvl but i have been working good until this update.

Have you tried with other memory???


Sorry if my english is bad

I m afraid with this

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Asrock Taichi - Ryzen 1700x - RAM KFA2 HOF DDR4-3600 16Gb(8x2)


Posted By: GenesisDoes
Date Posted: 12 Apr 2017 at 11:55pm
Originally posted by wardog wardog wrote:

Originally posted by datonyb datonyb wrote:

......windows flashing is really risky, i dont think they should even give users the option myself


No wiser words have been spoke concerning BIOS flashing.

Use Instant Flash, or for those old enough to remember DOS, use the DOS method.

But DO NOT use Windows to flash the BIOS. Way WAY too many background instructions running Windows to feel safe using ANY Windows Flashing Utility
 

Unfortunately, when I first got my Taichi X370, there was no option to update Bios in the Bios itself (Bios 1.40). Instant flash was added in 1.60, so I had to do in DOS or Windows... I risked it by updating in Windows and it went fine.
< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

-------------
Taichi X370, Ryzen 1700 @ 4ghz, 32GB G.Skill TridentZ Ram, Samsung 960 EVO nvme, Intel 600P nvme, 2TB Seagate HDD, 2TB Hitachi HDD, 1TB Mushkin SSD, GTX 1080


Posted By: datonyb
Date Posted: 12 Apr 2017 at 11:56pm
sorry to hear that
my suggestions were all i could think of to try and get it just to read a new bios
if it wont even get as far as the f6 option then it appears you are stuck with the rma

may i ask
did you reset the old bios back to defualt before flashing new bios ?

this is also my advice for ANY pre bios flashing
RESTORE ALL SETTINGS TO DEFUALT FIRST

^caps are intended to make future readers aware^

not shouting at you mate Smile


-------------
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: taichidude
Date Posted: 14 Apr 2017 at 12:41am
Hi Sam--The issue for me is not the same as your issue unfortunately. My issue was that the Windows x64 BIOS Flash utility this time did not work. I tried all the tricks and a few on top of that. While I had no other processes going on in the background it was just bad luck that it made the board go into an infinite loop and no option for bypassing. As other users have noted, do not use the Windows BIOS flash utility unless it is a last resort. My error as I was very tired and lazy that day that cost me more in time and some money than I anticipated. Remember, there are no alternatives to BIOS recovery for this board. It is soldered onto the board so you can't just purchase a new one, not sure why this is the course of action they took with it being bleeding edge technology, but I am sure it was for expediency and that the Rev V2 may have a BIOS recovery option. Overall, if you cannot go through your retailer, RMA via ASRock and they will take care of you and the new board they will send to you will carry the same warranty. One more thing, if you RMA via ASRock, cannabalise that board (i.e. BIOS battery, backplate, etc.) as they will ONLY send you the motherboard.


Posted By: taichidude
Date Posted: 14 Apr 2017 at 12:57am
Thank you dayton---Yes, I reset all settings to default before flashing to the new BIOS per ASRock instructions. There is also another note to all future readers that I am glad you brought up. If anyone is flashing their system, do not clear the CMOS until after it has gone through a successful boot cycle. 

So to recap before flashing--

1) DO NOT use Windows Flash utility. It can be a hit or miss, at least in my situation and you do not want to me right now. haha!
2) Set all BIOS settings to default
3) Do not reset the CMOS. Let the computer reboot first and take the BIOS update. If the update was successful and you can enter into BIOS, then you can reset the CMOS without cause for concern. 

That said, while I didn't make any mistakes, it still perplexes me that I ran into this issue. I have sent ASRock an update requesting them to remove the Windows BIOS update otherwise they may receive more boards. And as another user noted, it could just have been whatever program or instructions running on my Win7 x64 platform that caused the issue even though only system processes were running in the background. 

Hopefully, this helps out future users. Thank you to all for the assistance. I am RMA'ing my board as that ended up being my solution. 


Posted By: sambalter
Date Posted: 14 Apr 2017 at 2:29am
Originally posted by taichidude taichidude wrote:

Hi Sam--The issue for me is not the same as your issue unfortunately. My issue was that the Windows x64 BIOS Flash utility this time did not work. I tried all the tricks and a few on top of that. While I had no other processes going on in the background it was just bad luck that it made the board go into an infinite loop and no option for bypassing. As other users have noted, do not use the Windows BIOS flash utility unless it is a last resort. My error as I was very tired and lazy that day that cost me more in time and some money than I anticipated. Remember, there are no alternatives to BIOS recovery for this board. It is soldered onto the board so you can't just purchase a new one, not sure why this is the course of action they took with it being bleeding edge technology, but I am sure it was for expediency and that the Rev V2 may have a BIOS recovery option. Overall, if you cannot go through your retailer, RMA via ASRock and they will take care of you and the new board they will send to you will carry the same warranty. One more thing, if you RMA via ASRock, cannabalise that board (i.e. BIOS battery, backplate, etc.) as they will ONLY send you the motherboard.

taichidude, I updated BIOS under Windows, when the program finished, I reboot the computer, and now my computer don´t send signal to monitor and I can see nothing. Dr Debug show these codes cycling (same like you said [54,55...etc]:

This is my video in youtube.


I don´t know why your issue is different to my issue. 

I am contacting with Asrock, waiting answer....

Like you I have learnt this lesson, my next motherboard must have Dual Bios or something to recovery BIOS, this will be my first filter to choose in future...

Excuse me if I have mistakes in my english


-------------
Asrock Taichi - Ryzen 1700x - RAM KFA2 HOF DDR4-3600 16Gb(8x2)


Posted By: sambalter
Date Posted: 18 Apr 2017 at 1:43am
" rel="nofollow - Please Asrock, could you give me feedback about my problem? I send email 5 days ago. 

My dealer told me that this problem not is RMA because of it is a problem after update BIOS. So what have I to do?? throw the motherboard in the trash?? I need feedback please.

English isn´t my first language, so please excuse any mistake.



-------------
Asrock Taichi - Ryzen 1700x - RAM KFA2 HOF DDR4-3600 16Gb(8x2)


Posted By: GenesisDoes
Date Posted: 18 Apr 2017 at 4:38am
Originally posted by sambalter sambalter wrote:

" rel="nofollow - Please Asrock, could you give me feedback about my problem? I send email 5 days ago. 

My dealer told me that this problem not is RMA because of it is a problem after update BIOS. So what have I to do?? throw the motherboard in the trash?? I need feedback please.

English isn´t my first language, so please excuse any mistake.

< ="chrome-extension://hhojmcideegachlhfgfdhailpfhgknjm/web_accessible_resources/index.js">

If you're in the U.S. or Europe, maybe try calling them. My email replies from customer support take a while. http://www.asrock.com/general/about.asp?cat=Contact


-------------
Taichi X370, Ryzen 1700 @ 4ghz, 32GB G.Skill TridentZ Ram, Samsung 960 EVO nvme, Intel 600P nvme, 2TB Seagate HDD, 2TB Hitachi HDD, 1TB Mushkin SSD, GTX 1080



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