AMD Motherboards - Vanishing SSD issues with ASRock Fatal1ty X370

Vanishing SSD issues with ASRock Fatal1ty X370

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4917
Printed Date: 21 Dec 2024 at 9:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Vanishing SSD issues with ASRock Fatal1ty X370

Posted By: jargoone
Subject: Vanishing SSD issues with ASRock Fatal1ty X370
Date Posted: 22 Apr 2017 at 5:05am

Hi all-

Just built a new system with:

ASRock Fatal1ty X370 Gaming K4 *not Professional, running BIOS 2.10)
X1700
Crucial 32GB 16GB x 2 DDR4-2400 PC4-19200 (in slots 2 and 4)
My existing Intel 535 480GB SSD

SSD was initially connected to port 1. On first boot, and with the stock (much older) BIOS, my SSD was not detected. BIOS would either show nothing, or SandForce{200026BB} disk with 0 capacity. I flashed the BIOS and no change.

The symptoms sound exactly like another ASRock X370 motherboard issue in this thread: http://forum.asrock.com/forum_posts.asp%3FTID=4817&PN=1&title=x370-taichi-sata-ssd-goes-missing" rel="nofollow - http://forum.asrock.com/forum_posts.asp?TID=4817&PN=1&title=x370-taichi-sata-ssd-goes-missing

I then moved the disk to port 5 and Windows 10 booted right up. Now, as in the other thread, the system will run for several hours and then lock up as though it can't access the OS disk. Mouse moves, I can switch and even interact in some windows, but can't start any new processes, task manager doesn't work, etc. A reboot clears it up and the process repeats.

This is very frustrating and I'm regretting going with this new platform. Is there anything I can do, or is there any fix in sight?

Replies:

Posted By: Peter13779
Date Posted: 24 Apr 2017 at 4:56am

Put your SSD on one of the last two SATA ports. They are are on a different controller (Asmedia) and should work.

Just wait for a new BIOS like me or RMA your board....

Posted By: jargoone
Date Posted: 24 Apr 2017 at 9:55pm

Following up on this. This turned out to be the motherboard not correctly implementing the DevSleep function in my Intel SSD. I was able to work around it by disabling DevSleep on the drive:

http://drivers.softpedia.com/blog/intel-fixes-devsleep-issue-for-its-530-and-535-solid-state-drive-series-491871.shtml" rel="nofollow -

http://drivers.softpedia.com/blog/intel-fixes-devsleep-issue-for-its-530-and-535-solid-state-drive-series-491871.shtml" rel="nofollow - http://drivers.softpedia.com/blog/intel-fixes-devsleep-issue-for-its-530-and-535-solid-state-drive-series-491871.shtml

I had to perform the update while the drive was connected to port 5, but after I was able to move it to port 1.