Asrock X99 Extreme6/3.1 usb3, windows 7 hangs
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=4949
Printed Date: 30 Jul 2025 at 1:46pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Asrock X99 Extreme6/3.1 usb3, windows 7 hangs
Posted By: pluto
Subject: Asrock X99 Extreme6/3.1 usb3, windows 7 hangs
Date Posted: 26 Apr 2017 at 12:52am
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Asrock X99 Extreme6/3.1 Intel Core i7-5820K / 3.3 GHz Samsung 950 Pro ATI FirePro V4900 Noctua Processor NH-C14S G.Skill Ripjaws 4 Series F4-2133C15Q-16GRB 16 GB : 4 x 4 GB - DIMM 288-PIN - 2133 MHz / PC4-17000 - CL15 - 1.2 V - niet-gebufferd - niet-ECC Seagate Enterprise Capacity 3.5 HDD V.4 ST4000NM0004 LG BH16NS55 blueray CDRW logitech performance MX mouse logitech keyboard ultra-X Eizo CS2420 monitor bios ------------ usb controller enabled intel usb3 mode enabled legacy usb supprt disabled / nu op auto legacy usb 3 support disabled / enabled = dan wel bios muis en toetsenbord ondersteuning maar freeze usb compatibility patch enabled "no bios usb2 support" pc freezes or hangs if I turn off usb3 support all is stable. please inform me the best coguration. I am now trying these --------------------------------- usb controller enabled intel usb3 mode enabled legacy usb supprt auto legacy usb 3 support disabled usb compatibility patch enabled no bios usb2 support |
Replies:
Posted By: clubfoot
Date Posted: 26 Apr 2017 at 1:12am
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According to the specifications for your board: 1 USB 3.1 Type-C 10Gb/s, 2 USB 3.1 Type-A 10Gb/s (Supported by the bundled ASRock USB 3.1 Card/A+A), 8 USB 3.0 (4 Front, 4 Rear), 7 USB 2.0 (4 Front, 2 Back, 1 Vertical Type A) The two black usb ports above the PS/2 connector on the rear I/O panel are usb 2.0. Motherboard connections #27 & #28 from your manual are also usb 2.0 (connected to your computer case}. "legacy usb supprt" is usb 2.0 in your UEFI! With UEFI defaults it should work, but set to enabled to force ON. If you have your mouse and keyboard plugged into the two black usb 2 ports,...then usb 2 is working. If it is still not working disconnect all other usb devices from the other ports and test. with only mouse and keyboard connected. When does the PC hang? ------------- https://valid.x86.fr/1tkblf" rel="nofollow"> 
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pluto wrote:Posted By: pluto
Date Posted: 26 Apr 2017 at 11:26pm
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system hangs in windows os, randomly. when I enable intel usb3 mode,enabled or disabled legacy usb3 both configurations cause hangs in windows7 OS, ussually after an hour. mouse sometimes moves erratically / stutters at windows inlog. when I disable everything except usb controller with legacy support is enabled I have usb2 support in uefi. by doing this I have no usb3 support in the operating system. and windows OS is stable. usb controller enabled intel usb3 mode disabled legacy support enabled legacy usb3 support disabled usb compatibility patch disabled these are the settings I am using at the moment, I have no usb3 support in my OS. |
Posted By: wardog
Date Posted: 26 Apr 2017 at 11:43pm
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You need to run the Windows 7 USB Patcher with the X99 chipset as it doesn't have the req'd USB drivers on the W7 media as it is older than the X99 chipset. It patches the install media http://www.asrock.com/microsite/Win7Install/index.html" rel="nofollow - http://www.asrock.com/microsite/Win7Install/index.html |
Posted By: pluto
Date Posted: 27 Apr 2017 at 4:06pm
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" rel="nofollow - I have had windows 7 installed, the problem is after the install, running in my OS W7. I have no USB3 in my OS because I have to turn it off in my bios. if I do not turn it off windows keeps freezing up. how is this patch going to help? it is I believe only used for the installing of W7. I have already found a work around for that. are there more persons with my problem or is this a mainboard problem? that this one possibly has? please advise so I can use the option to return the board for replacement. |
Posted By: pluto
Date Posted: 27 Apr 2017 at 4:15pm
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I have installed the following drivers Intel® Network Adapter Driver for Windows 7 Version 22.1 Samsung_NVM_Express_Driver_22 Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_5.0.3.42 Qualcomm Atheros network driver v2.1.0.21 for AR8171 and Windows 7 intel chipset INF(v10.1.2.10) van asrock intel v15.5.0.1051 RapidStorage RST not installing getting error does not support my platform. RapidStorage(v14.8.0.1042_PV) van asrock not istalling getting errors ASMedia_USB3.1(v1.16.35.1) "intel Chipset Version 10.1.1.42 van intel download new version from intel.downloaded from intel but system said it is older version than what is installed." intel download is dated 2017 and the one from asrock is dated 2015, I find it strange that intel is older. SetPoint6.67.83_64 unifying250 |
Posted By: pluto
Date Posted: 28 Apr 2017 at 2:38pm
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I got the new chipset drivers installed intel Chipset_10.1.2.85 "just downloaded" and I have turned on USB3 mode and leagacy usb in the bios, it seems to running stable. hopefully it has fixed this problem. I do still have an problem installing the new RST drivers \, getting errors and I do not get intel AHCI drivers, system is keeping standard windows AHCI driver. ok this the problem: the website from intel is giving the latest chipset version 10.1.1.42 but this chipset is not compatilbe for my mainboard but is made for X99. It seems I needed the intel server chipset which by the way does not sat in the read me that it is copatible with X99 boards. so now I have the 10.1.2.85 drivers and believe my problem with the freezing is solved. I do still have problems installin intel AHCI drivers though. |
Posted By: ZipfelNm1
Date Posted: 25 May 2017 at 3:04pm
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Thanks for the sharing. http://qingzhiliao.com/stick-rpg-2.html" rel="nofollow - Stick RPG 2 unblocked |
Posted By: pluto
Date Posted: 12 Jan 2021 at 12:52am
| problem solved, I increased voltage 0.05v of the memory. stable system. |