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X370 Taichi random boot loop...

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5178
Printed Date: 17 Apr 2024 at 5:47am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: X370 Taichi random boot loop...
Posted By: Colt4587
Subject: X370 Taichi random boot loop...
Date Posted: 18 May 2017 at 10:10pm
" rel="nofollow - MOBO: X370 Taichi, bios v2.3
CPU: 1700x
RAM: Corsair Dominator CMD16GX4M2B3000C15 (it is on the qvl list) 
PSU: 850 Watt
GPU: EVGA 1080ti FE
Gaming Resolution: 1440p UW

Issue:  When restarting, the computer will sometimes boot loop 1-5 times before turning on.  Once on, the computer performs flawlessly, and without issue. 

It seems to be tied to the XMP profile on my RAM.  When set to the advertised speed of 3000mhz (board drops it down to 2933) is the only time I have observed the issue happening.   If I drop the RAM down to 2666 it seems to boot just fine.  

There is an overclock on the CPU, but the issue persists regardless of the overclock being there or not.  I have also tried adjusting the SOC voltage, and the RAM voltage slightly.  It seems to happen less with that upped slightly, but it still occurs. 

I have ran Memtest86 overnight without error as well, so I do not think the RAM is having any issues. 

I know there isn't a huge difference between 2666 and 2933.  But I also feel like having paid so much for this board and the RAM, that it should work as expected. I reached out to ASrock through their other support channel, but the advice given to me was to return the MOBO and RAM...

Any other suggestions?  I'm willing to wait if it's a bios issue that can be resolved.

Thanks!






Replies:
Posted By: debaser
Date Posted: 18 May 2017 at 10:31pm
AM4 advance boot training must be set on.


Posted By: Colt4587
Date Posted: 18 May 2017 at 10:37pm
" rel="nofollow - As in it has to be set to on to not boot loop, or that is the cause of the boot loop?

I have tried having it both on and off and it made no discernible difference in the boot loop issue :( 

*EDIT* What is the "boot training' option anyway?


Posted By: debaser
Date Posted: 19 May 2017 at 1:21am

Auto = On

If I disable it i get the 5 times beep bootlop too (3200 memory).


Posted By: Colt4587
Date Posted: 19 May 2017 at 1:53am
Yeah, I currently have it set to "auto" and it is still dong the boot loop.  The thing is though, sometimes it doesn't do it, sometimes it only does it once, and sometimes it will do it up to 5 times.  Then it starts normally.

It's not always a "cold boot" either.  Normally I'm just restarting to install updates or do some troubleshooting. 


Posted By: Conraire
Date Posted: 19 May 2017 at 2:23am
" rel="nofollow - The boot loop is most of the time, due to the AM4 CPU memory training.  Usually what happens when it does that, is it cycles through 5 times, and then on the last time it boots, but the RAM is set to 2133mhz. 

What timings and voltage do you have your RAM set at?  You may have to either loosen or tighten your timings to get it to work right.  And usually with auto voltage, it will set the ram to 1.2v, rarely will it auto set to 1.35v which is pretty standard for higher speeds.


Posted By: Colt4587
Date Posted: 19 May 2017 at 2:28am
Hi Conraire

I would say on average it only cycles once or twice, but can go up to 5 times.

When it cycles once or twice, I check RAM speed in CPUZ and it is 2933

Sometimes it doesn't boot loop at all and works right.  I won't change anything, and then the next time I restart it will boot loop 1 or 2 times. 

Timings are set by XMP, or when to match XMP when I do it manually.  I believe they are 15-17-17-35, voltage gets automatically set to 1.35 I believe, and I have tried as high as 1.4 to temporarily test. 

Thanks!


Posted By: twf85
Date Posted: 19 May 2017 at 5:01am
" rel="nofollow - At what point in the booting process does it reboot during these loops? Are you able to see anything onscreen?

I've noticed what I believe to be the same issue on my X370 FPG (basically the same chipset). I'm not sure if it has always been there and I just wasn't paying attention, but it sounds like it's trying to start up, and then the fans quiet down, and then it ramps up again and starts as expected. So I can't be sure, but I believe it is failing once, as you have described you are occasionally experiencing.

I don't have any tips for addressing it, because if I am correct and it is failing, it's only failing once.. So I'm not that worried about it (yet).


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Posted By: Colt4587
Date Posted: 19 May 2017 at 8:02am
TF85

It basically kicks the fans on, then turns off, then kicks the fan's on, and then turns them off. The debug LED stops at "F9."  Doesn't happen everytime, can happen as little as once, and as many as 5 times.

I've been trying to work with Asrock support via email, but it's kind of been a joke :(.  They're advice is to take the MOBO back.  But I have a feeling a new MOBO isn't going to fix it. ...


Posted By: twf85
Date Posted: 19 May 2017 at 11:41am
So while our systems are working eventually, it would appear that they're not working perfectly.

I agree. I wouldn't return your board. If you're worried that it's going to brick the board, dial the memory back a bit until the next microcode is incorporated into your UEFI. Wash, rinse, repeat until everything runs the way you want it to.

Your situation has be thinking maybe I should dial my memory back, just to stay on the safe side..


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Posted By: Colt4587
Date Posted: 19 May 2017 at 9:12pm
Yeah, 

I'm not really afraid it's going to brick the board or anything.  It's just annoying, especially because this board takes quite a bit longer than my previous ASrock Z77 board to turn on anyway.  Then add the fact that it has to restart several times before turning on.  

I'll probably just deal with it, or like you said, turn down the memory a bit.  It's a whole new architecture, so some hiccups are to be expected.  I just wish the Asrock tech support was better.  It would give me more confidence in waiting.  


Posted By: twf85
Date Posted: 19 May 2017 at 10:33pm
I know how you feel. I never needed a laptop until last year, and decided on one from ASUS, after having returned one from Acer. Once I was done adding parts to it, it cost me about $1500. To this day, the fans still behave strangely. In certain rooms, the fans kick on whenever the CPU breaches ~50°C, and temps drop down to the mid 30s. In other rooms, the fans won't kick on until the CPU reaches the mid 70s or 80s, and then the fans only really bring it down to about ~40-50°C.

I contacted their support and got a very nothing answer, "Update to the latest BIOS or fill out an RMA". Took them like a week to respond, too. There I was, expecting some *fantastic* answer from "the best" manufacturers around, and I was left feeling much differently than I did.

Another time I called ASUS support about a graphics card I purchased at a Best Buy, and the rep was combative, unhelpful, and seemed genuinely disinterested in talking to me. I was coming from a graphics card made by Sapphire that had "FLeX" technology that enabled 4 displays out of the same card, and when questioning the rep about why the ASUS card I had just purchased wasn't able to do the same thing, he assumed I had "hacked" the card I was referencing into making it work the way that it did.

About the only customer service people I have ever had a good time talking with are the people at GoDaddy, Microsoft (Office365), and some of the people at Sprint. Everywhere else is a total crapshoot.


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Posted By: Colt4587
Date Posted: 19 May 2017 at 11:08pm
I know the feeling!

Logitech and Corsair have been pretty top notch to me.  Corsair can be a little slow sometimes though.  




Posted By: longjohnsally
Date Posted: 21 May 2017 at 4:44am
I'm having the exact same issue.  Mine reboots 4x and then starts on the fifth and works flawlessly.  I did notice that on userbench scores, that it says my RAM is running at 2134 MHz and is clocking in at 1067 MHz...no idea why.  I've tried 2933 in the bios as well as auto and it doesn't seem to matter.  I'm running the same memory as you.


MOBO: X370 Taichi, bios v2.3
CPU: 1800x
RAM: 32 GB (4x8) Corsair Dominator CMD16GX4M2B3000C15
PSU: EVGA G2 850 Watt
GPU: an ancient ATI thing (new one coming soon)
BOOT Drive: Samsung 960 Pro NVMe PCIe M.2 512GB



Posted By: Colt4587
Date Posted: 21 May 2017 at 6:10am
" rel="nofollow - So I know it has a safety feature, where if it fails to POST X4 it will revert to stock memory speed on the 5th try. But only that time, when it restarts next, it will repeat the process.

Mine will start at 2933, and stay there eventuall

What did ASRock support tell you?


Posted By: longjohnsally
Date Posted: 21 May 2017 at 6:34am
" rel="nofollow - I worked it out.  I had two issues that after several hours of testing are consistently causing the reboots.

1.  I hadn't yet installed the drivers from Asrocks's website.  Specifically, the All-in-one driver immediately fixed the issue.  It appears to affect how the UEFI sets the XMP settings for RAM.  Before installing these drivers, no matter what I set the RAM would reset itself to the lowest speed setting and I would go into the 4x reboot loop (maybe some kind of safety feature?).  So if you haven't done it yet...install this!

2.  I tried the RAM (same Dominator RAM that you are using) at a number of settings.  it seemed to work fine until I set it to anything faster than 2666 MHz.  At that point it reengages the reboot loop and when windows does finally start, the RAM runs at the lowest speed.  So for me...2933 and up is out of the picture for now with 2666 MHz being my top speed.  

Hopefully a future update to the BIOS will allow us to run our RAM at full speed.


Posted By: longjohnsally
Date Posted: 21 May 2017 at 6:36am
" rel="nofollow - Did you run a bench to see if it is actually running at 2933?  I thought mine was too, but on userbench my RAM scores were in the dirt.  My results running at 2666 are much better.



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