B350 Pro4 Keyboard not working outside BIOS
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5187
Printed Date: 18 May 2024 at 3:24pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: B350 Pro4 Keyboard not working outside BIOS
Posted By: TMDave
Subject: B350 Pro4 Keyboard not working outside BIOS
Date Posted: 19 May 2017 at 6:31pm
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Hi all, I just bought an Asrock Pro4 B350 board to pair with a Ryzen 1600 as an upgrade, since I've put it into my system i need to repair windows on bootup but can't as my keyboard stops working once windows tries to boot to repair. My keyboard works in BIOS just not windows so I can't start the repair- I wasn't sure if this was an issue with drivers or how to go about fixing it. Thanks! |
Replies:
Posted By: MisterJ
Date Posted: 20 May 2017 at 3:03am
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" rel="nofollow - TMDave, what version of Windows is on your system? Is your KB/Mouse wireless, USB or PS-2? Can you boot into Safe Mode? You may need to reinstall Windows. Enjoy, John. |
Posted By: Goxilih
Date Posted: 20 May 2017 at 3:30pm
| I have same problem, i try to install Windows 7, usb mouse and keyboard, atm i Will buy ps/2 keyboard and try cause everything i tried doesn't resovle my problem, in bios everything works fine, Motherboards ab350 pro4 ryzen 5 1600 |
Posted By: Synthetic1101
Date Posted: 24 May 2017 at 7:16am
| " rel="nofollow - Having the same issue, has anyone found a solution to the problem yet? |
Posted By: clubfoot
Date Posted: 24 May 2017 at 7:30am
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" rel="nofollow - have you tried the other usb ports 3 or 2? ------------- https://valid.x86.fr/1tkblf" rel="nofollow"> 
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Posted By: ronniedude
Date Posted: 24 May 2017 at 3:17pm
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OMG GUYS I CAN HELP HERE!!! Okay so I had the same problem, I had windows 7 on a prior mobo/cpu and i didn't feel like reinstalling anything, so what I had to do was borrow a ps/2 keyboard from a friend... (if you need to, go to a local computer shop and ask if you can buy/borrow an old one they are simply outdated so they just might give it to you) Once I had the ps/2 keyboard, I loaded up a portable linux distro and placed the asrock beta win7 usb drivers in my user>desktop folder. (I have an AB350M Pro4) and I got the beta driver from here: http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#osW764" rel="nofollow - http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#osW764 ) Once it was on my desktop, I loaded up win7, navigated with the ps/2 keyboard to the device manager and selected the unknown peripherals with a yellow exclamation mark next to them and pointed it to the folder with the drivers. With all the usb drivers loaded in now it works great for mostly. (theres this weird bug where the usb's stop working after sleep mode, oh well, beta drivers :P
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