Can't Post, incompatible BIOS or something else?
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5203
Printed Date: 18 Jun 2024 at 8:25pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Can't Post, incompatible BIOS or something else?
Posted By: RedHatTurtle
Subject: Can't Post, incompatible BIOS or something else?
Date Posted: 22 May 2017 at 1:35pm
|
" rel="nofollow - So I just built this system with a 1600X, a X370 Profession Gaming and Kigston KVR24R17D4/16 RAM and I can't get it to post. BIOS version is 1.50 which is below the compatibility requirements on the FAQ (which is v1.60). Is it possible my problem is the BIOS version or should I be able to post anyway? RAM is not in the QVL but I have a hard time believing RAM compatibility can be this bad. |
Replies:
Posted By: Xaltar
Date Posted: 22 May 2017 at 1:55pm
|
The problem is definitely your BIOS version. The 1600x is supported from 1.6 onward. Interestingly the 1600 is supported from 1.4 onward. You will need to do one of the following: A. Get a compatible CPU to update your BIOS (borrow buy etc) B. Ask the store (if it is a physical store not online) to update the BIOS for you C. Return the CPU and exchange it for a 1600 which is supported D. Return the board and ask that it be flashed to a supporting BIOS version for your 1600x (if online purchase) I'm afraid those are the only real options.
------------- 
|
Posted By: Conraire
Date Posted: 22 May 2017 at 2:12pm
First, what are the rest of your system specs? What slot do you have your Ram DIMM installed in? Do you have a board speaker installed on your mother board so you can hear the bios beep codes? What is the system doing when it's not posting to the BIOS? Are the fans spinning up, then back down, and it's restarting repeatedly doing the same thing? If possible post a picture of your motherboard with all hardware plugged in, makes it easier to see if something was missed. ------------- https://valid.x86.fr/r12tls" rel="nofollow"> 
|
RedHatTurtle wrote:Posted By: RedHatTurtle
Date Posted: 22 May 2017 at 2:15pm
| Thanks a lot Xaltar, I saw a lot o people saying it should open the bios anyway but having to RMA it would be a lot more trouble than going back to the store to flash a bios. |
Posted By: RedHatTurtle
Date Posted: 22 May 2017 at 2:22pm
|
Fans do speed up, i get a Dr. Debug Code 0E which isn't quite specific. RAM is installed in slots A2 and B2 as recomended on the manual. I do not have a MoBo speaker but i don't think it would be more specific than the Dr Debug info. The system get stuck on a restart loop, all fans speed up, LEDs turn on and after ~10 secconds it turns off and tries to boot again. The other components are from my previous ocmputer, some HDDs, a SATA SSD, a Gigabyte GeForce 1070, and an EVGA Supernova 750W B2 power supply but since they all work with my old system I don't think it could be any of them. |
Posted By: Xaltar
Date Posted: 22 May 2017 at 2:44pm
Happy to help  The additional advantage of taking it back to the store to be flashed is that you can get your other components tested while you are at it. Just keep your RAM installed in the board when you take it in to them, if they tell you it didn't work with that RAM you get them to do all the troubleshooting for you and save some time/effort. They will also have all the tools they need to test everything
 -------------
|
Posted By: Conraire
Date Posted: 22 May 2017 at 11:32pm
Here are the Dr. Debug code descriptions from the boards manual. I have the same motherboard as you.. think mine came with an even earlier bios though lol. 0d = Problem related to MEMORY, VGA Card or other devices. Please Clear CMOS, re-install the memory and vga card, and remove other USB, PCI devices. 01-54 (except 0d), 5A-60 = Problem related to MEMORY. Please re-install the CPU and memory then clear CMOS. If the problem still exists, please install only one memory module or try using other memory modules. Going by that, it's most likely memory based. As if the cpu wasn't seated properly, it wouldn't power up at all. The behavior you're describing is the AMD Ryzen CPU Memory training. It will do that 5 or 6 times, and on the last time it "should" post... You just have the have the patience to let it cycle that many times before turning it off. If it doesn't post, usually after the 5th cycle, then try taking all but 1 memory stick out. And then reboot it. The Memory you're using is dual rank, 16GB per Dimm, cas16(at least thats what the part number brings up)... so it's max supported speed would be 2400mhz(2666Mhz if you're lucky) with only two dimms. ------------- https://valid.x86.fr/r12tls" rel="nofollow">
|
Posted By: Xaltar
Date Posted: 22 May 2017 at 11:57pm
|
Thanks for posting Conraire, it could be worth trying for the OP. I am not familiar with how Ryzen works regarding CPU support, I am still waiting on a CPU for my Ryzen system so have not had any on hand experience with the platform yet. In the past AMD platforms tend to be lenient with support often allowing a system to post but at a fixed low frequency but given Ryzen is an entirely new beast I was not going to simply assume an unsupported CPU would allow post. RAM compatibility has been a major issue with Ryzen which is why I recommended the OP take the memory with them to the store for testing. If the store can make his components work together then his problems are solved. If not, they have the parts on hand to troubleshoot. It's always best to get the place of purchase to test components wherever possible. IMO it's worth the effort and will save headaches down the line. That said, if the system is simply training the RAM it would certainly be worth while powering it on and letting it cycle for 20mins or so to see if it will eventually post. I totally missed the looping aspect of that post.
-------------
|
Posted By: RedHatTurtle
Date Posted: 23 May 2017 at 12:38am
Well the bad new is that it isn't memory training, left it on during lunch and it was still doing the same loop when i got back. :/ |
Posted By: datonyb
Date Posted: 23 May 2017 at 1:33am
|
" rel="nofollow - to be honest the board should boot to bios even with the ryzen 5 (it just dosnt perform its best on early bios) i am more inclined to think its a ram issue can you beg/borrow or steal a stick of ddr4 to test (and maybe flash to later bios) with ? ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: RedHatTurtle
Date Posted: 23 May 2017 at 1:41am
Yeah, probably doing it latter today, but it would have to be an incompatibility rather than a faulty component since it wont work with either one of the 2 dimms
|
Posted By: datonyb
Date Posted: 23 May 2017 at 1:44am
|
ryzen is soooooooooo incompatable with ram at the moment its crazy mate more so with the early bios versions hence why i suggest borrow another ram stick to flash bios ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: RedHatTurtle
Date Posted: 23 May 2017 at 1:49am
| Feels bad man, hope it gets fixed soon, can't remember last time I've had to worry with ram compatibility |
Posted By: datonyb
Date Posted: 23 May 2017 at 2:32am
|
the good news is asrock is around a week away from releasing the new bios including the major ram issue fix look out for a bios with agesa 1006 in the title (your present ram will most likely at least boot with the current version though) ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: Conraire
Date Posted: 23 May 2017 at 5:10am
..I just went and really looked at the specs for your RAM... I think I see the culprit. Kingston Value 16GB 288-Pin DDR4 SDRAM ECC Registered DDR4 2400 (PC4 19200) Server Memory Model KVR24R17D4/16It's ECC Registered Memory. This technically shouldn't be a problem, as Ryzen supports ECC memory, it's just not validated for it. And so does the Fatal1ty X370 Pro Gaming board. As far as the general RAM compatibility goes. One of the main issues with the Ryzen R7 and R5 cpus when it comes to ram, is the memory controller currently forces memory to run at a command rate of 1T (command processed every 1 clock). Most older DDR4 memory, that's designed for Intel based systems, is designed to run at command rate 2T (command processed every 2 clocks) at their rated jedec/xmp speeds. Being that's somewhat older DDR4, Cas17, and ECC, it may not be able to run at any jedec spec speed at command rate 1t. That may change after the agesa microcode 1.0.0.6 bios's start coming out. I'd try is borrowing some non-ecc regular DDR4 ram from someone if you can, and try and boot the system up with that memory in it. It may be that the early bios doesn't work well with ecc memory, or it may be the memory won't run at 1t command rate. The Dr. Debug code definitely points at a Memory related issue though. ------------- https://valid.x86.fr/r12tls" rel="nofollow">
|
Posted By: RedHatTurtle
Date Posted: 23 May 2017 at 8:53am
|
Yeah, I knew i was risling with ECC ram, but it a home server/workstation and I really didn't want to spend the same money on a sh*tty Haswell/Broadwell Xeon E3 Well it's at the store, for a checkup, wish me luck. I'll post updates :D
|
Posted By: RedHatTurtle
Date Posted: 23 May 2017 at 8:56am
" rel="nofollow -
How do you know about this stuff? Share with us! hahah |
Posted By: datonyb
Date Posted: 23 May 2017 at 10:47pm
well its the 23rd of may and amd has said the agesa bios should be with ryzen owners by the end of may thats 7 days away so one week  its ok im not secret service or anything ,i just learn most answers are a google search away  ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |