X370 taichi: problematic USB 3.0 ports.
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5215
Printed Date: 03 Nov 2024 at 9:26pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X370 taichi: problematic USB 3.0 ports.
Posted By: Biliogadafr
Subject: X370 taichi: problematic USB 3.0 ports.
Date Posted: 24 May 2017 at 8:21pm
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" rel="nofollow - I've built new system recently: X370 Taichi BIOS P2.30, Ryzen 7 1700x, 32GB RAM 2x 16GB HyperX HX426C16FB/16 (works at 2400, but unstable at 2666, despite it should be supported according to QVL list), GeForce 970, SSD Samsung EVO 850 500GB. OS: windows 10 x64 1703 So... my main problem right now is unstable usb 3.0 ports which affects badly several use cases. Oculus Rift has lags and tracking problems with them. During setup it shows me warnings "Poor Tracking Quality Error -8602". However it works with USB 3.1 port, but oculus requires 3 ports. So as workaround I connected sensors via usb Type-C via USB 3.0 HUB and helmet directly into USB 3.1 port. In this case it works without glitches. But I worry that USB HUB also introduce latency in tracking. So I need a way to fix this unstable usb 3.0 ports. All USB 3.0 (and 2.0 ports on the front panel) are unstable. Also I have KVM switch which worked fine for me until my recent upgrade to Ryzen. It switches video(Monitor) and USB ports between laptop(PC for work) and desktop(PC for gaming). And I use USB headset sennheiser pc36 connected to USB port of KVM switch. So with my new system I hear clicks and cracks in my headset. However I don't have this problem on my previous system and on my laptop. Also if I connect USB of KVM to USB 3.1 (or to type-c via USB HUB) it also works fine. If I connect USB headset directly to USB 3.0 ports then it works without clicks (but it is inconvenient, because I want to use it on both computers). I also have external audio interface (Focusrite scarlett 2i2), which is designed to work with low latency. And sometimes it is not recognized by the system. So it looks like USB 3.0 ports has some problems and I can't use them in scenarios that worked for me before. When latency is not a problem they work, but I have problems with VR headset and audio devices. Maybe I could adjust some settings in BIOS to reduce this lags or latency problems. Maybe I could install some drivers? Or is it hardware defect and I should try to return this motherboard? I thought that maybe 2400 frequency for memory is also too high and cause some instability, but when I reduced frequency to 2133 motherboard were unable to detect my SSD (so I couldn't boot to windows) which is strange. |
Replies:
Posted By: twf85
Date Posted: 24 May 2017 at 11:18pm
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On my last build, I had issues with my Leap and USB (3.0) ports. I've also had problems with three different boards and USB 3.0 headers that connected to front-panel ports. My last build featured the Extreme9 990FX mobo, and all the ports ended up going bad. In the three instances where I had boot/stability issues that were tied to a USB3.0 header pin, the device manufacturer of the front-panel ports was NZXT. I am planning on upgrading that part to see if I still have problems with a different manufacturer. Long story short, ASRock boards, in my experience, have had issues with higher-bandwidth USB connections. It could be related to the hardware connected over USB, but I don't know how to test that. Leap Motion sent me a new device, and I have that set to the lowest possible settings to avoid bricking my new X370 FGP. What I would recommend you do is install a PCIe expansion card to add more USB 3.0 ports. I didn't want to risk burning up any of the on-board ports, so that's how my Leap is currently connected. On the 990FX, even though the Leap was connected to a USB3.0 port, when those ports started going bad, the 2.0 ports that connected my keyboard and mouse also went bad, which was annoying enough to make me upgrade my entire system. ------------- https://valid.x86.fr/qc9lr0" rel="nofollow"> 
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Posted By: Optik
Date Posted: 25 May 2017 at 4:55am
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Hmm I have taichi too and no issues with usb 3.0, what u can try increase the soc voltage ------------- Taichi X370 AMD R7 1700X Arctic Liquid FreeZer 240 G.Skill Flare X 3200 cl 14@2933 PowerColer RX480 Phanteks EnTHoo Luxe BeQuiet Dark Power Pro 11 550W |
Posted By: Biliogadafr
Date Posted: 25 May 2017 at 7:07am
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" rel="nofollow - How far I can push the voltage? I've tried to increase it by + 0.025V with A_Tuning tool but I didn't noticed any changes. Basically in normal scenarios ports just works, like for mouse, keyboard and some external HDDs. But when it comes to special cases like Oculus Rift or devices connected via tons of hubs I have problems. I searched over the internet and found that this is common problem for Oculus Rift and also happens with other mobos, even on intel platform, and it depends on drivers and particular USB controller chips. So probably this motherboard is not suitable for VR. And the most common solution to this problems is pci-e to USB 3.0 card, and even then not every card works as expected. I ordered one and waiting for it. I still hope that maybe with drivers or bios update usb 3.0 ports will be optimized for VR. |
Posted By: Biliogadafr
Date Posted: 26 May 2017 at 1:57am
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I bought pci-e expansion board ASUS USB 3.1 TYPE-A CARD. After driver update it works and oculus rift doesn't compain about it. So now I'm using one 3.1 port from motherboard for the helmet and 2x 3.1 ports from this pci-e board for sensors. And my KVM with audio now works fine via usb type-c hub. And I have 6 unused usb 3.0 ports on the motherboard with that... :) |
Posted By: twf85
Date Posted: 26 May 2017 at 2:24am
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Please update us if the situation changes. I am very curious to see how your expansion card works long-term. I had an old expansion card with two USB3 ports out the back, and a USB3 header internally that I used for my front-panel ports. I started experiencing boot/stability issues, so I disconnected the header to troubleshoot. No more problems, but now I can't use the front panel USB/SD ports. I'm curious because I'm wondering if the Leap is what is causing my ports to fail or become unstable, or if it has something to do with ASRock boards. Like I said before, on multiple ASRock boards, I have run into trouble with USB3 headers. I've been helping a member of the forum ( http://forum.asrock.com/forum_posts.asp%3FTID=5176&KW=&title=windows-10-pro-keeps-freezing-and-various-errors" rel="nofollow - thread here ), and his problems have disappeared since he disconnected some of his USB devices. We're now trying to figure out whether the issue is with the devices he has, the ports on the board, or the header connections. If there is an issue with ASRock boards and USB ports/headers, I think they need to be made aware of it. ------------- https://valid.x86.fr/qc9lr0" rel="nofollow">
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Posted By: Ivan_83
Date Posted: 26 May 2017 at 3:21am
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Same issue. But I have Asus USB2.0 audio card that clik-clic-clik sound noise. USB3.1 - OK, all USB3.0 - fail. But I always think that it happen because I use 10 meters cable with redriver (hub) and no report about it. Also I try to use ST-Lab USB 3.0 controller U-780. And it work only in PCI-Ex16 with metal shield, in all other PCI-E ports it conflict with some onboard USB 3.0 controller and they both fail to initialize on OS boot. |
Posted By: wardog
Date Posted: 26 May 2017 at 6:50am
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10 meter? Dang! That's almost 33 foot. And a hub too? hehehe Does it pick up AM/FM radio signals?? That clik clic you hear may be a bad spark plug wire on the neighbors car  |
Posted By: Ivan_83
Date Posted: 26 May 2017 at 8:34am
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http://www.oldi.ru/upload/resaiz_images_catalog/big/110/198051/0208950_2.jpg" rel="nofollow - http://www.oldi.ru/upload/resaiz_images_catalog/big/110/198051/0208950_2.jpg and TP-Link UH720 No, shield on 10m cable prevent radio receiving :) But some times then old refrigerator starts compressor I lose usb connection for half second. clik-clik-clik - looks like buffer overrun in sound card, or may be some usb packets lost/corrupt. clik does not happen at random interval, it happen mostly with constant intervals. Also I use 10m HDMI cable, so my computer in next door room where more clean (no peoples with dust) and it can speed up fans without annoying me and my family. win-win. |
Posted By: TooQik
Date Posted: 26 May 2017 at 11:59am
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I'm thinking this could potentially be a PSU power supply issue rather than a motherboard/driver problem. USB 3.1 is controlled through the CPU with Ryzen, so I suspect its power delivery is also coming from the same 12V supply that supplies the CPU, someone please correct me if I'm wrong. The USB 3.0 and 2.0 ports would be getting power from the 5V supply on the power supply instead. If you've got a lower end or iffy power supply then this could potentially be the root of the problem, especially if you're loading up the USB 3.0 and 2.0 ports with multiple devices, or doing long cable runs where you'll also experience extra voltage drop across the cable. |
Posted By: Biliogadafr
Date Posted: 26 May 2017 at 5:39pm
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My PSU is Corsair RM750 which is not the cheapest and worked fine for several years in my previous system with phenom II x6 1075T. Whith upgrade to ryzen I replaced only motherboard, cpu and memory (and CPU cooler). And also I noticed that scenario with USB audio through KVM works with lower 4 usb 3.0 ports. With 2 ports at the top (near PS/2) I hear clicks (but no clicks if I connect usb headset directly to upper ports and not through KVM). However those 4 usb ports at the bottom are still not good enough for VR, but this is solved with pci-e to usb3.1 expansion card (mentioned before) which I inserted into PCI-e x4 slot (the one without metal shield). And looks like my scarlet 2i2 works fine with any of the ports (it only may have problem after reboot, but this happened also on the old system, so looks like this is the problem of the audio interface itself). So now everything works more or less OK. I still want to try to use Leap Motion(another bandwidth hungry device) with Oculus Rift, but a little bit later. |
Posted By: Atan87
Date Posted: 04 Jul 2017 at 7:13pm
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I hear these clicks sometimes trhu OPTICAL cable, so the problem is somewhere in mb. Reboot fixes the issue until next time it happens. |
Posted By: gruzinov
Date Posted: 19 Feb 2018 at 2:43am
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" rel="nofollow - Biliogadafr: I have exactly this same problem as you have , and I have exactly this same PS ; Corsair RM750 , I am not able to connect any external HDD 2.5" with single cable , the HDD simply disconnects over and over again , the only way to connect HDD is to connect it to Monitor USB Hub where the power supply is from somewhere else than MB . The ony way to connect USB HDD directlyt o MB is to use a USB cable who have 2 power ports and 1 port to HDD ( old 2.5" external HDD's had those ) so problem exist , and you are not the only one :( wondering if you managed to fix that somehow different than pcie card ? did you tried different PS ? , I was monitoring the AC on the power supply with electric meter by plugin pins into molex and it looks like its not the PS fault., but I do not have any other PS that could boot this machine to check. asrock x370 taichi ryzen 5 1600x rm750 gskill 32gb tridentz @3200 r9 290x * ps. all except r2 290x is brand new , so do not use argument that PS is old and has to be replaced. |
Posted By: KiR-3d
Date Posted: 08 Dec 2019 at 11:55pm
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Hello all! I'm struggling with audio dropouts using XR18 as an audio interface. My mb is Asus Prime X370-A To this topic - I'm highly guessing that it's linked with X370 chipset somehow. That it doesn't depend on a concrete mb. The OS is Win7 64-bit SP1, CPU: AMD Ryzen 1800x Soundcard: SB Audigy2 (I've took this mb because of the Audigy2 that uses PCI slot actually). Currently the soundcard is OFF in the Device Manager. XR18 is used as the audio interface via USB 2.0 port. I've tried almost all USB ports, just maybe I need to try it with other 3.* ports. But here is no luck :( The drivers are fresh (for AMD chipset and NVidia). Pauses in sound becomes with random intervals. Seems that it doesn't depends on X-Air ASIO driver's buffer setup. 16 samples or 2024 samples buffer gives the same dropouts. Almost no clicks&glitches (only on the lowest buffer of 4 samples). I've used LatencyMon to catch the problem but it did show that I have troubles just once. Probably it was a "false hit", some coincidence (I've ran DAW and did inserted sound tracks plus to just playing something in Winamp). I can't repeat to that LatencyMon's will conclude the issue again. Also I've tried to catch the root by checking if some hard pagefault will happen in the same time of an audio dropouts. No luck. It can happen even without hard pagefaults counted at all. I'm completely sure that this concrete XR18 mixer works fine. I've tested it on my friend's PC laptop (Acer Aspire, 2-core) and it worked just fine - no dropouts, no any troubles. The same USB cable was used. I hope that maybe my message will help to understand the real root of this evil buggery. I'm ready to put LatencyMon's report(s) here if necessary. Would be good if the responsible developers will take a look at this problem. |
Posted By: gizmic
Date Posted: 08 Dec 2019 at 11:56pm
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go to the asus forums ------------- 
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