Z790 Riptide Wifi - No Sound Devices
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=52231
Printed Date: 17 Sep 2024 at 2:17am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z790 Riptide Wifi - No Sound Devices
Posted By: dreamland95
Subject: Z790 Riptide Wifi - No Sound Devices
Date Posted: 26 Jul 2024 at 8:23am
| Hi, I just upgraded my bios to 9.01 on my Z790 Riptide Wifi motherboard. Now there is no sound. Windows says there are no output devices found and the Device Manager doesn't show the Realtek hardware under sound devices. It was working fine before the bios update. Thanks. |
Replies:
Posted By: zippie
Date Posted: 27 Jul 2024 at 3:26am
| Same issue, after update realtek audio does not show up in Device Manager. Have gone into BIOS and disabled/re-enabled HD Audio. Have downloaded and reinstalled driver. Nothing working. Fortunately, headphones work. |
Posted By: dreamland95
Date Posted: 27 Jul 2024 at 7:21am
| I purchased a SoundBlaster Play! 3 USB sound card so I can use my speakers. It's working well. I'm still concerned about the update doing something I can't see though. |
Posted By: Samiam30
Date Posted: 12 Aug 2024 at 12:23am
|
Having this exact same issue after flashing the latest bios version (10.1). Onboard audio is enabled in bios but the device is not showing up in win 11 device manager. Tried clearing CMOS, reverting biso to ver 9.01, updating realtek win drivers but nothing works. |
Posted By: Marc-A
Date Posted: 17 Aug 2024 at 4:07pm
|
I'm very angry now. My CPU was unstable with the old BIOS so I was told to upgrade BIOS because new BIOS solved this and it's true , it solved my overheating problem but I'm no more able to use any Realtek driver since. It's installed in the BIOS but it simply won't install work in Windows. The driver acts like it installs but it doesn't because once the PC restarted .... the driver is not listed anywhere and not available. Really Asrock ? We just had to choose between having sound or a overheating CPU ? I want a solution please . We need a solution. I see here I'm not the only one . I updated to the last BIOS of the 09-08-2024. I paid this PC 4000$ and really, I'll be stucked using only HDMI sound forever ? Come on Asrock !! ------------- Marc-A |
Posted By: Darkje
Date Posted: 17 Aug 2024 at 5:18pm
|
Try if the device comes back after taking out the power cable for a couple of minutes, this will put the board in a G3 mechanical off state, and possibly reset some things. ------------- https://valid.x86.fr/gqfuwc" rel="nofollow"> 
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Posted By: Samiam30
Date Posted: 18 Aug 2024 at 1:29am
|
I tried this. Left the PC turned off and unplugged overnight but it didn't help. Asrock Support also wasn't very helpful with the issue and told me to just RMA the board via the seller. |
Posted By: Darkje
Date Posted: 18 Aug 2024 at 1:33am
|
I'm sorry to hear it didn't work. ------------- https://valid.x86.fr/gqfuwc" rel="nofollow">
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Posted By: dreamland95
Date Posted: 18 Aug 2024 at 2:15am
| Wait, RMA the board. It was a bios update that stopped the sound from working. I wouldn't want to rip apart my machine for something that caused by software. I just purchased a Creative Labs Sound Blaster Play! 3 External USB Sound Adapter and it's working just fine. |
Posted By: Samiam30
Date Posted: 18 Aug 2024 at 11:09pm
| Yeah don't want to go trough the hassle of doing a RMA so I ordered a USB audio interface. Will definitely go for another motherboard brand when doing my next PC build though. |
Posted By: bemolx
Date Posted: 26 Aug 2024 at 4:45am
| wow i can see now, im not the only one with this problem. updated mine to 10.01 as well recently and no audio... is there any solution other than RMA or buying additional hardware? |
Posted By: AIan
Date Posted: 30 Aug 2024 at 3:43pm
| Hi, upgraded my bios to 10.01 on Z790 Riptide Wifi motherboard. Now there is no sound. Windows says there are no output devices found and the Device Manager doesn't show the Realtek hardware under sound devices. It was working fine before the bios update. I tried reinstalling the sound drivers and motherboard drivers from the asrochk website, but nothing helped.. |
Posted By: dreamland95
Date Posted: 31 Aug 2024 at 7:29am
| Yea, I just purchased a USB sound card and it's working great. I'm giving up on the onboard sound. |
Posted By: AIan
Date Posted: 31 Aug 2024 at 9:55am
| buying a usb sound card is not a solution! why should i buy something else if i have sound built into my sound card? i want asrock to solve the problem! |
Posted By: AIan
Date Posted: 06 Sep 2024 at 9:55pm
| up! |
Posted By: Xaltar
Date Posted: 06 Sep 2024 at 10:31pm
|
If you want a response from ASRock you will need to open a support ticket: https://tw.asrock.com/events/web.asp" rel="nofollow - https://tw.asrock.com/events/web.asp Good luck. ------------- 
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Posted By: AIan
Date Posted: 07 Sep 2024 at 2:46pm
| Xaltar, I created a task a long time ago, but no one has answered me yet. |