Z790 Riptide Wifi - No Sound Devices
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=52231
Printed Date: 03 Sep 2025 at 9:06pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Z790 Riptide Wifi - No Sound Devices
Posted By: dreamland95
Subject: Z790 Riptide Wifi - No Sound Devices
Date Posted: 26 Jul 2024 at 8:23am
| Hi, I just upgraded my bios to 9.01 on my Z790 Riptide Wifi motherboard. Now there is no sound. Windows says there are no output devices found and the Device Manager doesn't show the Realtek hardware under sound devices. It was working fine before the bios update. Thanks. |
Replies:
Posted By: zippie
Date Posted: 27 Jul 2024 at 3:26am
| Same issue, after update realtek audio does not show up in Device Manager. Have gone into BIOS and disabled/re-enabled HD Audio. Have downloaded and reinstalled driver. Nothing working. Fortunately, headphones work. |
Posted By: dreamland95
Date Posted: 27 Jul 2024 at 7:21am
| I purchased a SoundBlaster Play! 3 USB sound card so I can use my speakers. It's working well. I'm still concerned about the update doing something I can't see though. |
Posted By: Samiam30
Date Posted: 12 Aug 2024 at 12:23am
|
Having this exact same issue after flashing the latest bios version (10.1). Onboard audio is enabled in bios but the device is not showing up in win 11 device manager. Tried clearing CMOS, reverting biso to ver 9.01, updating realtek win drivers but nothing works. |
Posted By: Marc-A
Date Posted: 17 Aug 2024 at 4:07pm
|
I'm very angry now. My CPU was unstable with the old BIOS so I was told to upgrade BIOS because new BIOS solved this and it's true , it solved my overheating problem but I'm no more able to use any Realtek driver since. It's installed in the BIOS but it simply won't install work in Windows. The driver acts like it installs but it doesn't because once the PC restarted .... the driver is not listed anywhere and not available. Really Asrock ? We just had to choose between having sound or a overheating CPU ? I want a solution please . We need a solution. I see here I'm not the only one . I updated to the last BIOS of the 09-08-2024. I paid this PC 4000$ and really, I'll be stucked using only HDMI sound forever ? Come on Asrock !! ------------- Marc-A |
Posted By: Darkje
Date Posted: 17 Aug 2024 at 5:18pm
|
Try if the device comes back after taking out the power cable for a couple of minutes, this will put the board in a G3 mechanical off state, and possibly reset some things. ------------- https://valid.x86.fr/pxh0an" rel="nofollow"> 
|
Posted By: Samiam30
Date Posted: 18 Aug 2024 at 1:29am
|
I tried this. Left the PC turned off and unplugged overnight but it didn't help. Asrock Support also wasn't very helpful with the issue and told me to just RMA the board via the seller. |
Posted By: Darkje
Date Posted: 18 Aug 2024 at 1:33am
|
I'm sorry to hear it didn't work. ------------- https://valid.x86.fr/pxh0an" rel="nofollow">
|
Posted By: dreamland95
Date Posted: 18 Aug 2024 at 2:15am
| Wait, RMA the board. It was a bios update that stopped the sound from working. I wouldn't want to rip apart my machine for something that caused by software. I just purchased a Creative Labs Sound Blaster Play! 3 External USB Sound Adapter and it's working just fine. |
Posted By: Samiam30
Date Posted: 18 Aug 2024 at 11:09pm
| Yeah don't want to go trough the hassle of doing a RMA so I ordered a USB audio interface. Will definitely go for another motherboard brand when doing my next PC build though. |
Posted By: bemolx
Date Posted: 26 Aug 2024 at 4:45am
| wow i can see now, im not the only one with this problem. updated mine to 10.01 as well recently and no audio... is there any solution other than RMA or buying additional hardware? |
Posted By: AIan
Date Posted: 30 Aug 2024 at 3:43pm
| Hi, upgraded my bios to 10.01 on Z790 Riptide Wifi motherboard. Now there is no sound. Windows says there are no output devices found and the Device Manager doesn't show the Realtek hardware under sound devices. It was working fine before the bios update. I tried reinstalling the sound drivers and motherboard drivers from the asrochk website, but nothing helped.. |
Posted By: dreamland95
Date Posted: 31 Aug 2024 at 7:29am
| Yea, I just purchased a USB sound card and it's working great. I'm giving up on the onboard sound. |
Posted By: AIan
Date Posted: 31 Aug 2024 at 9:55am
| buying a usb sound card is not a solution! why should i buy something else if i have sound built into my sound card? i want asrock to solve the problem! |
Posted By: AIan
Date Posted: 06 Sep 2024 at 9:55pm
| up! |
Posted By: Xaltar
Date Posted: 06 Sep 2024 at 10:31pm
|
If you want a response from ASRock you will need to open a support ticket: https://tw.asrock.com/events/web.asp" rel="nofollow - https://tw.asrock.com/events/web.asp Good luck. ------------- 
|
Posted By: AIan
Date Posted: 07 Sep 2024 at 2:46pm
| Xaltar, I created a task a long time ago, but no one has answered me yet. |
Posted By: Dan H
Date Posted: 28 Oct 2024 at 4:24am
|
Just updated my bios to 11.01 and now have no sound, no audio devices, no realtek driver only shows nividia high def audio driver which I uninstall but it comes back on restart so I disabled it but downloading realtek driver and installing does not work it does not show up. Anyone have a fix, everything worked fine before bios update cant game with a dead headset. ------------- Dan H |
Posted By: gravijax
Date Posted: 25 Dec 2024 at 2:59am
| I have also just updated my bios to 11.01 and now have no sound. I tried to reinstall the Realtek driver but I still can't get any sound from the motherboard. Sound was working until I updated to this bios. Anyone managed to resolve this issue? |
Posted By: AIan
Date Posted: 13 Feb 2025 at 9:57pm
| Has anyone tried rolling back the bios version to an older one? How to do this? |
Posted By: johnnyXBoy64
Date Posted: 20 Feb 2025 at 7:13pm
|
HI . i have bought this mobo to.. and i am allready dissapointed that i have it. so still no solution ?? oh man....that sucks bigtime. i have still to buy ram and cooler for i can start building it up. that should be the beginning of next month. at this moment my older pc DDR3 still running everything i need it to do but its getting old now and cpu starts spiking when using ableton live now so thats way needed to build a new pc.. I already use a USB soundcard ASUS CENTURION r eal 71 headset, it has a sepperate soundcard to hook up 7.1 speaker setup and runs very well.(although my headset is not wroking anymore because of very stiff cable connecte throuh HDMI connection on the unit,but still can use it as an usb audio. so if it is still not working.. ai have the workarround with this asus. so hoop that bios update 12 is solving this. ------------- there's only 1 thing that matters..LOVE and FORGIFNESS |
Posted By: AIan
Date Posted: 17 Apr 2025 at 4:01pm
| How long do you intend to keep ignoring this issue? There are numerous reports about it on Reddit. Here?™s one of them: https://www.reddit.com/r/ASRock/comments/1eh1rrq/recent_issues_with_sound_on_z790_riptide_wifi/" rel="nofollow - https://www.reddit.com/r/ASRock/comments/1eh1rrq/recent_issues_with_sound_on_z790_riptide_wifi/ |
Posted By: kig
Date Posted: 31 May 2025 at 1:06am
| I was foolish enough to update my BIOS a couple of days ago due to some hybernation issues. I ran into the same problem as everyone here. Tried to downgrade BIOS to all the versions available. No success. Finally installed the latest BIOS again. Sound devices are maybe gone forever. No information anywhere from ASRock. Maybe the last MB of this brand I am buying, with this kind of support. |
Posted By: Gilvonet
Date Posted: 10 Jun 2025 at 4:32am
|
Hello everyone, I am having the opposite issue in a z790 taichi lite where I cannot for the love of God and all the saints turn off or disable the subpar cheap realtek audio USB controller. I went ahead and installed a Creative SoundBlaster that does the job the way it is supposed to, so I believe there is an issue on Asrock UEFIs when it comes to the builtin sound card. Also, why we need to work through the seller? If I had known about this issue... |