Intel Motherboards - B760M-H/M.2 & ASRock motherboard utility issues

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B760M-H/M.2 & ASRock motherboard utility issues

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=52458
Printed Date: 17 Sep 2024 at 4:48am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: B760M-H/M.2 & ASRock motherboard utility issues

Posted By: idiotclumsybuffoon
Subject: B760M-H/M.2 & ASRock motherboard utility issues
Date Posted: 28 Jul 2024 at 1:52am

I have setup this system about a month ago. It has been extremely reliable with the 12400F processor. For whatever reason, when I went to start the ASRock motherboard utility today, it gave me a problem.

'Error 0xFFFE
This utility is not for this platform!'

I tried to uninstall with reboot after, reinstalled, same thing happens again.

Does anyone have this utility and suddenly have it not working recently, within this week?

Windows 11 Pro Version 23H2 (OS Build 22631.3958)
NVme M.2 Samsung 980 Pro SSD.
Crucial Pro RAM 32GB Kit (2x16GB) DDR5 6000MHz Desktop Memory CP2K16G60C48U5
Gigabyte GTX 1080 GPU

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I miss the 80's.

Replies:

Posted By: idiotclumsybuffoon
Date Posted: 28 Jul 2024 at 1:59am

This is also known as "A-Tuning" , for reference.

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I miss the 80's.

Posted By: John Harper
Date Posted: 28 Jul 2024 at 6:56am

Check the memory integrity thread bellow this thread for everyone who updated few days again and got an error. It?�s a universal error with the update and LED utility drivers.
Hope this helps!

Posted By: DuX QaK
Date Posted: 28 Jul 2024 at 4:28pm

Yes, it just started happening to me out of the blue this week after many months without issue. The same error you reported occurs to me now with the A-Tuning and Restart to UEFI apps. I'm using the B550M-HDV mobo with a 5800X3D cpu.

Posted By: DuX QaK
Date Posted: 29 Jul 2024 at 10:48am

I narrowed down the cause of the issue for me to be AMD Ryzen Master. For you, that reason does not apply. However, I did find that finding a newer version of A-Tuning from digging around the ASRock website, version 4.1.6, works. The Restart to UEFI version I have is 1.0.12, which is actually the newest available, still does not work.

Posted By: Richard Lam
Date Posted: 29 Jul 2024 at 5:53pm

I got 2024-07 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5040527) installed on my B760M PRO RS/D4 Wifi motherboard and got the below error messages from the system:

1. Driver cannot be loaded, re-install the program may fix the issue, report the problem with your system configuration as detail as possible."

2. This utility is not for this platform!"

All lightings are gone. Re-install ASRRGBLED and the problem still exists!

Anyone can help! Many thanks.

Richard.

Posted By: M440
Date Posted: 29 Jul 2024 at 11:06pm

you can use any fan control app. Data is accessable from nct6799 module

in linux i use fan2go app



mm@desktop ~
??sensors
k10temp-pci-00c3
Adapter: PCI adapter
Tctl:         +45.6°C
Tccd1:        +36.5°C

nvme-pci-0200
Adapter: PCI adapter
Composite:    +34.9°C  (low  =  -0.1°C, high = +82.8°C)
                       (crit = +89.8°C)

amdgpu-pci-1000
Adapter: PCI adapter
vddgfx:        1.01 V
vddnb:         1.19 V
edge:         +42.0°C
PPT:          31.14 W

nct6799-isa-0290
Adapter: ISA adapter
in0:                     1.06 V  (min =  +0.00 V, max =  +1.74 V)
in1:                     1.84 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in2:                     3.42 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in3:                     3.33 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in4:                     1.67 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in5:                     1.06 V  (min =  +0.00 V, max =  +0.00 V)
in6:                     1.26 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in7:                     3.42 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in8:                     3.28 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in9:                     1.79 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in10:                    1.22 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in11:                    1.12 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in12:                    1.02 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in13:                  896.00 mV (min =  +0.00 V, max =  +0.00 V)  ALARM
in14:                    1.21 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in15:                  832.00 mV (min =  +0.00 V, max =  +0.00 V)  ALARM
in16:                    1.81 V  (min =  +0.00 V, max =  +0.00 V)  ALARM
in17:                  248.00 mV (min =  +0.00 V, max =  +0.00 V)
fan1:                     0 RPM  (min =    0 RPM)
fan2:                   858 RPM  (min =    0 RPM)
fan3:                     0 RPM  (min =    0 RPM)
fan4:                   544 RPM  (min =    0 RPM)
fan5:                   411 RPM  (min =    0 RPM)
fan7:                   487 RPM  (min =    0 RPM)
SYSTIN:                 +35.0°C  (high = +80.0°C, hyst = +75.0°C)
                                 (crit = +127.0°C)  sensor = thermistor
CPUTIN:                 +34.0°C  (high = +80.0°C, hyst = +75.0°C)
                                 (crit = +80.0°C)  sensor = thermistor
AUXTIN0:                +13.0°C  (high = +127.0°C, hyst = +110.0°C)
                                 (crit =  +0.0°C)  sensor = thermistor
AUXTIN1:                +15.0°C  (high = +80.0°C, hyst = +75.0°C)
                                 (crit = +80.0°C)  sensor = thermistor
AUXTIN2:                +19.0°C  (high = +80.0°C, hyst = +75.0°C)
                                 (crit = +80.0°C)  sensor = thermistor
AUXTIN3:                +15.0°C  (high = +80.0°C, hyst = +75.0°C)
                                 (crit = +100.0°C)  sensor = thermistor
SMBUSMASTER 0:          +45.5°C  (high = +80.0°C, hyst = +75.0°C)
AUXTIN4:                +23.0°C  (high = +80.0°C, hyst = +75.0°C)
                                 (crit = +80.0°C)
AUXTIN5:               +104.0°C
PCH_CHIP_CPU_MAX_TEMP:   +0.0°C
PCH_CHIP_TEMP:           +0.0°C
PCH_CPU_TEMP:            +0.0°C
TSI0_TEMP:              +45.6°C
intrusion0:            ALARM
intrusion1:            ALARM
beep_enable:           disabled

nvme-pci-0f00
Adapter: PCI adapter
Composite:    +31.9°C  (low  = -20.1°C, high = +83.8°C)
                       (crit = +88.8°C)
Sensor 2:     +76.8°C

mm@desktop ~
??fan2go detect
> k10temp-pci-00c3
  Sensors  Index  Label                Value
           1      Tctl (temp1_input)   45625
           2      Tccd1 (temp3_input)  36125

> nvme-pci-0200
  Sensors  Index  Label                    Value
           1      Composite (temp1_input)  33850

> amdgpu-pci-01000
  Sensors  Index  Label               Value
           1      edge (temp1_input)  41000

> nct6799-isa-0290
  Fans     Index  Channel  Label        RPM  PWM  Auto
           1      1        hwmon3/fan1  0    77   false
           2      2        hwmon3/fan2  852  87   true
           3      3        hwmon3/fan3  0    0    true
           4      4        hwmon3/fan4  541  67   true
           5      5        hwmon3/fan5  410  67   true
           6      7        hwmon3/fan7  486  67   true
  Sensors  Index  Label                                 Value
           1      SYSTIN (temp1_input)                  35000
           2      CPUTIN (temp2_input)                  34000
           3      AUXTIN0 (temp3_input)                 13000
           4      AUXTIN1 (temp4_input)                 15000
           5      AUXTIN2 (temp5_input)                 19000
           6      AUXTIN3 (temp6_input)                 15000
           7      SMBUSMASTER 0 (temp7_input)           45500
           8      AUXTIN4 (temp8_input)                 23000
           9      AUXTIN5 (temp9_input)                 104000
           10     PCH_CHIP_CPU_MAX_TEMP (temp10_input)  0
           11     PCH_CHIP_TEMP (temp11_input)          0
           12     PCH_CPU_TEMP (temp12_input)           0
           13     TSI0_TEMP (temp13_input)              45625

> nvme-pci-0f00
  Sensors  Index  Label                    Value
           1      Composite (temp1_input)  31850
           2      Sensor 2 (temp3_input)   76850

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asrock b650m/hdv.m2, ryzen 7700x@85watt

Posted By: John Harper
Date Posted: 29 Jul 2024 at 11:40pm

Just delete the LED control panel- Its a temporary fix until they create a patch
I am not tech expert- Its just what worked for me-and few others regarding this issue-I am fairly certain ASROCK is aware of this and working on a fix as we speak.