Motherboard doesn't shut down properly
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5287
Printed Date: 22 Dec 2024 at 11:53am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Motherboard doesn't shut down properly
Posted By: eightobeh
Subject: Motherboard doesn't shut down properly
Date Posted: 02 Jun 2017 at 2:57pm
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Hello, I just assembled my new X370 Professional Gaming with 1600X CPU, Radeon RX 580, Vengeance 16GB DDR4 3200MHz and BIOS 1.5 yesterday and then I set the PSU switch to "ON", the PC starts to power up without pressing any buttons. When observing this symptom, I just pressed the power button to shutdown the PC. The PC turns off but right after 1 sec. it starts again. The only way to shutdown the PC was to keep the power button pressed more than 5 sec. And when I tried to power up the PC again the power button didn't work. I tried to use the MB power button but it has the same behavior. If I need to power up the PC I need to use the PSU switch from "ON" to "OFF" and then from "OFF" to "ON". I double checked the connections between the MB and the PC case and everything looks fine. I cleared the CMOS but I have the same behavior and I also check if the auto power on was enabled but it was disabled. At this moment I don't know what do to. Thank you.
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Replies:
Posted By: TooQik
Date Posted: 02 Jun 2017 at 9:52pm
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Power down your PC at the mains, remove any cabling you've done on the system panel header ie. power button, reset button, HDD LED and power LED, then reapply the power and see if it turns on again. If it doesn't power on then either one of the system panel header cables wasn't on correctly or you've got a internal short on the case power button. If is still powers on by itself then check the 24 pin power connector to the motherboard by disconnecting it, check the wiring and pins and then re-connect it. |
Posted By: ASRock_TSD
Date Posted: 12 Jun 2017 at 12:56am
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Dear eightobeh, Greetings, this is ASRock TSD. We install the same configuration to test in our lab, the system is functional with the power button. [configuration] BIOS: P1.50 CPU: AMD 1600X VGA card: Radeon RX 580 DRAM: Corsair Vengeance 16GB DDR4 3200MHz When we turn the power on, the system starts properly. And it shutdowns with the power off button. (Always keeps the power supply at "on" status) Therefore, we would provide the following suggestions to verify. 1. Use Instant Flash to update BIOS to the latest P2.30 version to try: http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Professional%20Gaming/#BIOS" rel="nofollow - http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Professional%20Gaming/#BIOS Here's the SOP of Instant Flash: http://www.asrock.com/support/BIOSIG.asp%3Fcat=BIOS8" rel="nofollow - http://www.asrock.com/support/BIOSIG.asp?cat=BIOS8 2. Reinstall your CPU and make sure it is installed properly in the CPU socket. 3. Only install the necessary devices (CPU, one stick memory and VGA) to check if the system can boot properly. 4. If possible, please change another power supply to check if it related to specific PSU. Thanks! All the best, ASRock TSD |
Posted By: datonyb
Date Posted: 12 Jun 2017 at 1:01am
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i do suspect firstly an issue with the front panel connectors quadruple check  h/d led pwr sw reset sw ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: ronniedude
Date Posted: 12 Jun 2017 at 1:02am
| " rel="nofollow - Are you making sure the back of your motherboard isnt touching your case? IE are you using the proper standoffs? |