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AB350M Pro4 Idle Temp Too High?

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5454
Printed Date: 19 Apr 2024 at 11:18am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350M Pro4 Idle Temp Too High?
Posted By: Denito
Subject: AB350M Pro4 Idle Temp Too High?
Date Posted: 28 Jun 2017 at 5:22am
" rel="nofollow - Hi guys,

I got a new computer a couple of weeks ago and over time, I noticed that my CPU's temperature  is way too high, even in idle.
This is my computer right now, without any programs aside of firefox running: http://imgur.com/tXvr88c
As you can see, #3 and #4 are both too high (from what I know, at least).
I already checked the screws of the fan and the CPU, they're all tight. I can't imagine the paste being the problem, since it's a prebuild and it's only two months old.
Interestingly, when I play PUBG (which usually does stress my PC), the temperature seems to be going down. But I can't imagine that being correct...
Is there anything I can do about this?

My specs are:
CPU AMD Ryzen 5 1600 Six-Core Processor
RAM 16,0GB
Motherboard ASRock AB350M Pro4 (AM4)
Graphics
  • 2460G5 (1920x1080@60Hz)
  • 2460G5 (1920x1080@59Hz)
  • 8192MB ATI Radeon RX 480 Graphics (C.P. Technology)




Replies:
Posted By: sobekite
Date Posted: 28 Jun 2017 at 6:09am
" rel="nofollow - Hey Denito, 

I'm not sure your HW monitor is reading your temps correctly. Have you checked what your temps look like in the bios? 

Also, I'd try downloading Ryzen Master, as it has a more reliable temp reading.'

[edit: are you using the stock cooler? or aftermarket?]




-------------
R 1400 (@3.8)
AB350M Pro4 (2.50)
MSI RX580 4G


Posted By: Denito
Date Posted: 28 Jun 2017 at 6:21am
" rel="nofollow - I have checked the BIOS for any overclocking, but didn't find anything. I don't think I noticed any high temperatures that time, but I'll check again tomorrow.
Also, I downloaded the Ryzen Master program and it shows 47,75 degrees, but shouldn't it show like, six different temperatures or so?
I'm not sure how to access all temperatures there...

Edit: As for the cooler, I have no idea. How would I find that out?


Posted By: delukz
Date Posted: 28 Jun 2017 at 7:00am
Originally posted by Denito Denito wrote:

" rel="nofollow - I have checked the BIOS for any overclocking, but didn't find anything. I don't think I noticed any high temperatures that time, but I'll check again tomorrow.
Also, I downloaded the Ryzen Master program and it shows 47,75 degrees, but shouldn't it show like, six different temperatures or so?
I'm not sure how to access all temperatures there...

Edit: As for the cooler, I have no idea. How would I find that out?
There is one sensor and Ryzen Master reads the correct one.
There is another sensor below the socket I believe, HWInfo64 can read it but it's lower than the actual core.
Some of the sensors are being read wrong by the software, for example my VRM are always 99c and when I stress them they actually go down to ~70 which makes no sense to me. (I can touch the heatsink and it's just mildly warm, if it actually was 99 I would burn my finger)


Posted By: parsec
Date Posted: 28 Jun 2017 at 11:00am
Originally posted by Denito Denito wrote:

" rel="nofollow - Hi guys,

I got a new computer a couple of weeks ago and over time, I noticed that my CPU's temperature  is way too high, even in idle.
This is my computer right now, without any programs aside of firefox running: http://imgur.com/tXvr88c
As you can see, #3 and #4 are both too high (from what I know, at least).
I already checked the screws of the fan and the CPU, they're all tight. I can't imagine the paste being the problem, since it's a prebuild and it's only two months old.
Interestingly, when I play PUBG (which usually does stress my PC), the temperature seems to be going down. But I can't imagine that being correct...
Is there anything I can do about this?

My specs are:
CPU AMD Ryzen 5 1600 Six-Core Processor
RAM 16,0GB
Motherboard ASRock AB350M Pro4 (AM4)
Graphics
  • 2460G5 (1920x1080@60Hz)
  • 2460G5 (1920x1080@59Hz)
  • 8192MB ATI Radeon RX 480 Graphics (C.P. Technology)



The Open Hardware Monitor display is virtually useless, since it does not identify any of the temperature readings. It also may not be updated to work with Ryzen systems, as well as the sensor chip used on your board. That temperatures reduce while gaming tells me it is unable to work with your board at all.

As suggested above, try using HWiNFO64 to check your CPU temperature, among others. Once you run its sensor display, you'll actually have an idea what your temperatures are like:

https://www.hwinfo.com/download.php" rel="nofollow - https://www.hwinfo.com/download.php

The suggestion about the thermal paste being bad means it was not applied correctly when the CPU cooler was mounted. But you don't know yet what your CPU temperature is.

The only thing that might tell you which CPU cooler you have is the documentation supplied with the prebuilt PC. Otherwise that is something that you can only determine by looking at the CPU cooler, and knowing from experience building PCs what CPU cooler it is. No program can read that information from anywhere.



-------------
http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: Denito
Date Posted: 28 Jun 2017 at 8:10pm
" rel="nofollow - You mean this, yes? http://imgur.com/vcv2iDs
Still shows the high temperature...


Posted By: delukz
Date Posted: 28 Jun 2017 at 10:21pm
Originally posted by Denito Denito wrote:

" rel="nofollow - You mean this, yes? http://imgur.com/vcv2iDs
Still shows the high temperature...
You have have some reading issues yourself, btw the actual cpu sensor is a bit further up in HWInfo64.


Posted By: Denito
Date Posted: 28 Jun 2017 at 10:25pm
Dude, I have no idea how HWInfo works or what I need to show you guys. No reading issues here, more like lacking knowledge.


Posted By: delukz
Date Posted: 28 Jun 2017 at 10:43pm
Here you go, I marked the CPU temperature blue for you.



Posted By: Denito
Date Posted: 28 Jun 2017 at 10:53pm
" rel="nofollow - Okay, so my CPU temperature is fine, but what about the Aux/VRM temperature? I mean, those are the ones that were shown in HWMonitor as being too high, no?


Posted By: delukz
Date Posted: 28 Jun 2017 at 11:04pm
Originally posted by Denito Denito wrote:

" rel="nofollow - Okay, so my CPU temperature is fine, but what about the Aux/VRM temperature? I mean, those are the ones that were shown in HWMonitor as being too high, no?
I already explained that in my earlier post, that's why I said you may have some reading issues. ;)
Touch the VRM heatsink and you'll see it's in no way 90c.


Posted By: Denito
Date Posted: 28 Jun 2017 at 11:06pm
" rel="nofollow - Oh, you mean my computer/the program has reading issues? :D
Of course it's not that hot, but I have no clue why all programs show it as being that hot...


Posted By: sobekite
Date Posted: 28 Jun 2017 at 11:22pm
Denito, 

It seems that alot of 3rd party temp/voltage monitoring programs are giving improper readings for Ryzen systems. Expect these errors to slowly go away when they are updated. 

For example, HWinfo and a few others specifically release updates to address these issues, but it seems there are still issues. From all that i've read the easiest way to get reliable readings is from Ryzen Master or from your bios. 

If you're VRMs were 90c you'd have a big problem! LOL

I also have the AB350M Pro4, so I appreciate you bringing these issues up, as I've experienced incorrect readings as well. 


-------------
R 1400 (@3.8)
AB350M Pro4 (2.50)
MSI RX580 4G


Posted By: Denito
Date Posted: 28 Jun 2017 at 11:24pm
" rel="nofollow - Okay, so I have no reason to worry regarding anything shown on the screenshots, yes? Because as I said, my PC is very new and I really really don't want to replace anything yet ^^'

And I appreciate the help, of course :)



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