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No Video output via the VGA port, or HDMI

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Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
Printed Date: 01 Jun 2023 at 5:50am
Software Version: Web Wiz Forums 12.04 -

Topic: No Video output via the VGA port, or HDMI
Posted By: z5820615
Subject: No Video output via the VGA port, or HDMI
Date Posted: 04 Jul 2017 at 12:02pm
This is my 2nd board with this issue!
Installed Brand new AB350 Pro4 board, and get NO output via the VGA or HDMI port. Tried several monitors, and TV.
Mouse, and keyboard lights, but can not see the UEFI (or BIOS), because there is no output signal.
The system I install is ryzen7 CPU with onboard VGA and WD blue 250GB SSD.

Posted By: wardog
Date Posted: 04 Jul 2017 at 12:51pm
Ryzen 7 processors do not have an iGPU. They req a discrete GPU be installed.

Posted By: ASRock_TSD
Date Posted: 04 Jul 2017 at 3:41pm
Dear z5820615,

Greetings, this is ASRock TSD.

Regarding this case, we would like to provide some information for you.

If using Summit Ridge "Ryzen series" CPU on your system, it doesn't contain integrated VGA, so you may not able to use onboard VGA, HDMI.
This is hardware specification of AM4 CPU.
Therefore, you have to install a discrete VGA card for using.

On the other hand, the Bristol Ridge "A-series" CPUs contain integrated VGA.
If you would like to use onboard VGA, you could choose this kind of CPU for your system.


All the best,

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