AMD Motherboards - Phantom Gaming Tuning crashes after KB5041585

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Phantom Gaming Tuning crashes after KB5041585

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=55184
Printed Date: 18 Sep 2024 at 3:01am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Phantom Gaming Tuning crashes after KB5041585

Posted By: ppol
Subject: Phantom Gaming Tuning crashes after KB5041585
Date Posted: 16 Aug 2024 at 7:16pm

Since installing the latest Windows Update KB5041585 Phantom Gaming Tuning crashes on load stating that the driver has as error and the driver is not compatible with the platform.

Similar behaviours have been observed with other software from other vendors, it seems to be a known issue with KB5041585 with certain applications.
KB5041585 fixes a critical issue with TCP/IP and IP6, so it seems fair not to revert it.

The issue is gone from my system after uninstalling Phantom Gaming Tuning.
My motherboard is a B550 BG RIPTIDE.

Replies:

Posted By: projektilski
Date Posted: 19 Aug 2024 at 7:07pm

I can confirm that Phantom Gaming Tuning (Asrock Motherboard Utility v4.0.53) crashes on the latest Windows 11 Insider Preview because of the blocked driver.

Posted By: marcellus76
Date Posted: 25 Aug 2024 at 3:40am

This update also damaged the polychrome LED drivers on the Asrock Steel Legend Z790 motherboard and the drivers on the Asrock Tuning Utility too!