AMD Motherboards - AB350M Pro4 does not see the SSD

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AB350M Pro4 does not see the SSD

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5529
Printed Date: 27 Sep 2024 at 10:24pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: AB350M Pro4 does not see the SSD

Posted By: diken0955
Subject: AB350M Pro4 does not see the SSD
Date Posted: 07 Jul 2017 at 11:51am

I SX8000 ADATA SSD 512 GB - only CD. After the initial build and setup the computer everything was fine.

And after I moved the components to another case (while the power was turned off for 5 hours), the motherboard does not see SX8000 ADATA SSD 512 GB.

I tried to reinstall BIOS 2.50, then set BIOS 2.40 has not helped.

I am using Win10 64bit, GTX1060 and 1500x CPU.

Replies:

Posted By: Jm62383
Date Posted: 07 Jul 2017 at 12:20pm

" rel="nofollow - When moving you didnt happen to put it in the bottom m.2 slot did you? The Top slot is a NVME M.2 where as the bottom one is a SATA M.2

Posted By: ASRock_TSD
Date Posted: 07 Jul 2017 at 2:01pm

Dear diken0955,

Greetings, this is ASRock TSD.

Regarding your question, we provide some suggestions for verifying:

1. Please reinstall your SSD to check if the system could detect it or not.

2. In BIOS Boot Menu page, please check if system is able to detect the SSD.

3. Press [F11] during system boot process to enter the Boot Menu and then check if system is able to detect the SSD.

4. Please only install the SSD on system; remove other SSD or HDD to check.

5. Please install the SSD to another M.2 socket to verify.

6. If possible, please install other NVMe SSD to verify.

7. If possible, please install the ADATA SX8000 SSD to another system to check if the system could detect it.

Thanks!

All the best,

ASRock TSD