First time ASRock buyer, not too happy
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5564
Printed Date: 03 Sep 2025 at 6:32pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: First time ASRock buyer, not too happy
Posted By: dagreek05
Subject: First time ASRock buyer, not too happy
Date Posted: 13 Jul 2017 at 4:10am
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So I bought a x370 Fatal1ty X370 Professional Gaming motherboard and was told to update my BIOS per ASRock, due to the issues I was having. So I updated to 2.4 and then my motherboard would constantly boot loop (wouldn't post at all) with the debug code of 4b (Memory issue). So I went out and bought 6 different brands of new memory, and none of them worked. I would even get that error when there was no memory in the motherboard. So I contacted ASRock and I asked to do an advanced RMA, because I didn't want to have a lot of downtime with my new and very expensive computer (And I have a lot of work to get done on it). So they took my credit card information and proceeded to send me out a "new" motherboard. I finally got it yesterday and I was like awesome, now I can go through the awesome process of taking the old motherboard out and disconnecting everything. After doing so, I opened the replacement motherboard and went to install the M.2 in its slot, only to find that the post for the M.2 was broken off and the threads were stuck in the board (and it looks like someone tried to use something to get the threads removed). Needless to say, immediately I wasn't happy, Its a very expensive motherboard......the most expensive motherboard I've ever owned. So I went to place it back in its static bag and I felt something on the back, well there was black duct tape holding on the CPU bracket on the back. This made me ever more angry, as there is no situation where a motherboard should have duct tape on it. So I packed it back up and had to wait till today to call ASRock, as it was too late to call them at the time. When I called them today, they started off giving me a huge hassle and stating to me that there's no way that this could happen. After a few hours of frustration and sending pictures of the board, they are going to send me another one. They stated that it would be New, have the latest BIOS version, and definitely not be as terrible as the first replacement. This is the first ASRock product I have ever owned, and thus far, I am not impressed or happy with whats happened. I hope this motherboard that I receive is flawless, as any $250 replacement should be. I appreciate them eventually working with me to resolve this, but I do not have high hopes as of this time. I will keep you all updated when I receive the board and I truly hope this gets resolved properly, as I like the features offered on this board and have heard nothing but good things about ASRock prior to this. Here is some photos of the board -   http://imgur.com/a/5ug3t
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Replies:
Posted By: Dogmifier
Date Posted: 13 Jul 2017 at 4:32am
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" rel="nofollow - Think you can provide complete system specs? Memory brand, model...psu, etc...? Thanks ------------- X99X Fata1ity 5930k 16GB Crucial 1200W Corsair evga GTX 1080 Samsung 950 Pro |
Posted By: dagreek05
Date Posted: 13 Jul 2017 at 5:50am
| I'm not sure what giving the rest of the specs of my PC would achieve.... |
Posted By: sobekite
Date Posted: 13 Jul 2017 at 6:45am
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" rel="nofollow - Wow, that looks like a used motherboard for sure. How the hell did someone break that post off? It's good that they're working with you on this issue but I agree... After getting a replacement like this.. jeez. ------------- R 1400 (@3.8) AB350M Pro4 (2.50) MSI RX580 4G |
Posted By: nangu
Date Posted: 14 Jul 2017 at 4:59am
Hi, Giving specs will allow us to at least try to troobleshoot your boot problem based on our own experiences building a Ryzen CPU together with Asrock boards ;-) Memory mainly is the culpruit component about boot and stability issues, and it happens an all AM4 boards, not only Asrock's ones.
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dagreek05 wrote:Posted By: dagreek05
Date Posted: 14 Jul 2017 at 5:52am
| I appreciate that, this situation is due to a bricked BIOS, as confirmed by several ASRock techs though :P I have seen others on this forum suffer from similar issues due to updating the BIOS via the Internet option in the BIOS screen. It updated and said it completed successfully and then went into a constant boot loop, I tried swapping everything on the motherboard, including the CPU and it still wouldn't POST at all and gave that 4b error no matter what I tried. |