Intel Motherboards - Z690 Taiichi Razer edition RGB issues

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Z690 Taiichi Razer edition RGB issues

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=55649
Printed Date: 18 Sep 2024 at 2:24am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Z690 Taiichi Razer edition RGB issues

Posted By: Ender275
Subject: Z690 Taiichi Razer edition RGB issues
Date Posted: 19 Aug 2024 at 3:51am

So hi all, this is my first ever forum post here but maybe some of you are experiencing the same issues I am. After the most recent windows 11 update(2024-08 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 KB5042099) I have been having multiple issues with my motherboard's Firmware. Windows defender has labeled the asrock tuning software as a vulnerability. In addition I can no longer control my motherboard's rgb through Polychrome or in razer synapse. Tried updating the bios to 20.03 and re-flashing the rgb chip. Went into the bios and was told to contact technical support because no asrock polychrome devices were found.

I have filled out the technical support form a minimum of 3 times over the past 7 days and haven't even received an autoreply from them.

Any guidance would be appreciated at this point.

Replies:

Posted By: Scream
Date Posted: 20 Aug 2024 at 12:56am

Hello! I have the same problem, and removing Windows updates did not solve it.

Posted By: Scream
Date Posted: 20 Aug 2024 at 1:28am

Figured it out! It is necessary to remove these updates and use the wushowhide.diagcab utility to hide these updates so that they are not installed after restarting the PC, then restart the PC and everything will work.

Posted By: Dgme
Date Posted: 22 Aug 2024 at 12:19am

Ender275 wrote:

So hi all, this is my first ever forum post here but maybe some of you are experiencing the same issues I am. After the most recent windows 11 update(2024-08 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 KB5042099) I have been having multiple issues with my motherboard's Firmware. Windows defender has labeled the asrock tuning software as a vulnerability. In addition I can no longer control my motherboard's rgb through Polychrome or in razer synapse. Tried updating the bios to 20.03 and re-flashing the rgb chip. Went into the bios and was told to contact technical support because no asrock polychrome devices were found.

I have filled out the technical support form a minimum of 3 times over the past 7 days and haven't even received an autoreply from them.

Any guidance would be appreciated at this point.

It seems like the Windows update may have caused compatibility issues with your ASRock motherboard. Try uninstalling the update or contacting ASRock through alternative support channels like their forums or social media for faster assistance.