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Problem with x99 extreme 4 (no display)

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5749
Printed Date: 04 Dec 2024 at 1:19am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Problem with x99 extreme 4 (no display)
Posted By: MorySd
Subject: Problem with x99 extreme 4 (no display)
Date Posted: 30 Jul 2017 at 4:41pm
" rel="nofollow - Hi
I've bought x99 extreme 4 and after the installation of psu & ram & cpu & gpu on the motherboard.
and when I turn the PC on there is no display on monitor.
My CPU is Intel Xeon 2620 v4.
Does Motherboard need bios update for support this cpu?! or what should I do?
Thanks




Replies:
Posted By: parsec
Date Posted: 30 Jul 2017 at 7:18pm
Originally posted by MorySd MorySd wrote:

" rel="nofollow - Hi
I've bought x99 extreme 4 and after the installation of psu & ram & cpu & gpu on the motherboard.
and when I turn the PC on there is no display on monitor.
My CPU is Intel Xeon 2620 v4.
Does Motherboard need bios update for support this cpu?! or what should I do?
Thanks



Your board needs at least UEFI/BIOS version 3.30 to support a Broadwell Xeon processor. Broadwell processors need a CPU microcode update to work with X99 boards. That is a limitation from Intel, it applies to X99 boards made by any manufacture. We see this issue all the time.

Your options are, somehow get a Haswell generation HEDT processor to use in the board to do the UEFI/BIOS update, or replace the UEFI/BIOS chip with one that has at least the 3.30 UEFI on it. The chip can be replaced by the user (carefully!) it is in a socket.

You can get the chip from ASRock, or from places like eBay. You can contact ASRock about this using the Repair/RMA page, from the Support link at the top of the ASRock mother board page in your area of the world.




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