X370 Killer SLI/ac Ethernet Issue
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5775
Printed Date: 21 Dec 2024 at 10:40pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X370 Killer SLI/ac Ethernet Issue
Posted By: jdillipl
Subject: X370 Killer SLI/ac Ethernet Issue
Date Posted: 03 Aug 2017 at 4:07am
| " rel="nofollow - In April I bought a pair of X370 Killer SLI/ac system boards, Ryzen 7 1700 CPUs, RAM, etc., and assembled computers for both wife and me. On both of these system boards, a reboot CAN cause the built in Intel Ethernet adapter to not recognize that a cable is plugged into it (this is an intermittent problem). I have upgraded the BIOS from whatever the original was (perhaps 2.4?) through all subsequent versions. I have 3.1 on now. Almost all BIOS updates were performed through the BIOS, only once did I use a USB drive. I can get the Ethernet connection to work by either unplugging the Ethernet cable and plugging it back in after 10 seconds or two, or by running the adapter built in hardware diagnostic test. The problem can also occur if I go into the BIOS / UEFI, and not let Windows boot up, so it appears to be a hardware problem and not a Windows driver problem. I am using two to three meter Cat 6 cables, plugged into a Cisco / Linksys 5 port Gigabit switch, and the Intel adapters are set to auto negotiate link speed. Has anybody else seen this problem before? Any fix? Our previous system boards used Realtek 8111 Gigabit adapter, and had no problems with them. |
Replies:
Posted By: wardog
Date Posted: 04 Aug 2017 at 9:55am
|
That both boards exhibit this leads me to believe something else is suspect. On the newest available BIOS release, download and install the latest Intel I211AT wired NIC drivers: https://downloadcenter.intel.com/product/64404/Intel-Ethernet-Controller-I211-AT" rel="nofollow - https://downloadcenter.intel.com/product/64404/Intel-Ethernet-Controller-I211-AT Post back your results please. |
Posted By: parsec
Date Posted: 04 Aug 2017 at 11:58am
I have the same board with 10' of CAT 6 shielded network cable into the board connected to a simple network switch, and the switch connected via 100' of CAT 6 shielded cable to my router. The Intel network chips on this and my many other ASRock boards work flawlessly at all times. I wish everything else worked as perfectly and issue free as the Intel network chips. Of course I use the Intel network chip drivers, and cannot recall one version that had any issues. That is, except for Windows 10 breaking the Teaming option for boards with multiple network chips. UEFI/BIOS updates have never changed anything about the functioning of the Intel network chips. I shutdown and restart the Ryzen PC all the time, and have never lost the network connection. If you are not using the Intel network driver, that would be the place to start. It sounds like you might be using the Intel driver now. Did you ever run the cable diagnostic test in the Device Manager Properties for the Intel network adapter? I've had seemingly good cables return less than perfect test results. Perhaps ironically, the Realtek network chips are the budget, low price option used to save money on a board. I've used them too, they were Ok, their drivers are certainly not at the level of Intel's. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
|
jdillipl wrote:Posted By: jdillipl
Date Posted: 04 Aug 2017 at 12:43pm
| " rel="nofollow - I am using the latest Intel driver, version 22.4 for Windows 7. This was installed through Intel's update utility. And I have run the cable test. It currently shows Cable Quality Status Passed and Cable Integrity Status passed. There are no other tests shown. As I said before, this problem has happened when in the BIOS / UEFI also, so there would be no OS and driver there. Perhaps it is time to replace the switch and cables; however, three different cabled have been used, but connected to the same switch. Maybe it's time to replace the switch. Any other thoughts? |
Posted By: Reinvented
Date Posted: 04 Aug 2017 at 2:26pm
| " rel="nofollow - Are you using crossover cables per chance? The issue you described will normally happen if you are using the wrong cable type, to where it can't auto negotiate. |
Posted By: jdillipl
Date Posted: 04 Aug 2017 at 9:53pm
| No, these are standard cables, about one meter and two meters in length. |
Posted By: jdillipl
Date Posted: 08 Aug 2017 at 9:26am
| OK, update from over the weekend testing. My Gigabit Ethernet switch is cascaded from my wireless router, which has 4 Fast Ethernet LAN connections. I moved all Ethernet cables to the router and removed the Gigabit switch from the environment. Multiple reboots have been stable so far. To me this leaves two possibilities. Either my Gigabit switch is incompatible with the Intel NIC chip on these system boards (an admittedly inexpensive switch), or the Intel NIC chip has issues with Gigabit speed. This week I will be getting a new Gigabit switch to test this out. I suspect the old switch over the Intel NIC chip. |
Posted By: jdillipl
Date Posted: 10 Aug 2017 at 2:48am
| Final update. I bought a new Gigabit switch yesterday, and no problems with networking. The old Gigabit switch must have an incompatibility with the Intel NIC chip on this system board. I found the receipt for when I bought it, and it was 7 years ago, so no problems with replacing it now. |
Posted By: parsec
Date Posted: 10 Aug 2017 at 11:08am
Thank you for the update. I would have hated to never know at least in general what the issue was. I suppose it is possible your old switch developed a problem, but quite a coincidence it started when you changed to a board with an Intel network interface. ------------- http://valid.x86.fr/48rujh" rel="nofollow">
|
Posted By: jdillipl
Date Posted: 13 Aug 2017 at 1:39am
| I think if I drilled down through the features supported in the new Intel on-board NIC chip, the older Realtek 8111 on-board NIC chip, and the old Cisco/Linksys switch, the Intel one supports more features and such. However, I'm up and running (and so is my wife, which is more important), so I'm not going further. |