Impossible to activate XMP
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5883
Printed Date: 02 May 2024 at 5:33pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Impossible to activate XMP
Posted By: hgonzale
Subject: Impossible to activate XMP
Date Posted: 21 Aug 2017 at 5:49am
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I am using a motherboard AB350 Pro4 with BIOS 3.0 and Ryzen 5 1700 and APU A12-9800, also AB350M-HDV with APU A129800 and Ryzen 5 1700 and I am unable to activate the XMP profile. I have the follow kind of memories: RIPJAWS F4-2400C15D-8GVR Corsair 3000 Mhz CMK9GX4M2B3000C15R Both are kits for 8 GB (two 4 GB modules) But I am unable to setup the memories over 2133 Mhz. The XMP option is unreacheable and there is not option for entering the values manually. Here some pictures about one BIOS, but the situation is the same in all my situations.   |
Replies:
Posted By: parsec
Date Posted: 21 Aug 2017 at 9:12am
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According to the specifications for your board, when using A-Series APUs (Bristol Ridge) processors like yours: AMD 7th Gen A-Series APUs support DDR4 2400/2133 ECC & non-ECC, un-buffered memory http://www.asrock.com/mb/AMD/AB350%20Pro4/#Specification" rel="nofollow - http://www.asrock.com/mb/AMD/AB350%20Pro4/#Specification Which means the XMP profile as well as DDR4 memory with speeds above 2400 are not supported. The base/stock SPD speed of your memory models must be 2133, which is why you see that speed. That is shown in the Main screenshot you provided. Your post also said the Ryzen 7 1700 processors also don't support the XMP profile. According to the specifications, that processor should support DDR4 memory speeds above 2400, and support the XMP profile. Did your board come with the 3.00 UEFI/BIOS version installed out of the box? Or did you install the 3.00 UEFI yourself? We have not had any other posts about the AB350 Pro4 not being able to use the XMP profile with Ryzen 7 processors like the 1700. When you install a different processor in any board, you must clear the UEFI/BIOS/CMOS with the jumper on the board. In the case of a processor change, removing the board's battery at the same time is probably required. ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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Posted By: hgonzale
Date Posted: 21 Aug 2017 at 2:39pm
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First, I did a mistake. I have Ryzen 5 1400, not 1700. Sorry Second, I upgraded the BIOS to 3.0. Its came with 1.6, very old. I have about 6 computers, 2 with AB350M (1 with APU and 1 with Ryzen) and 4 with AB350 Pro4 (2 with APU and 2 with Ryzen). I am not exchanging the CPUs. I can't setup the XMP in any motherboard, even, I am not able to introduce manually (no option for it) the speed, even for setting at 2400 Mhz. There is not option available for introducing it. If the APU support 2133/2400, I could enter the values for setting the speed in 2400. Or the memory Ripjaws that is 2400, I am not able to setup at 2400.... |
Posted By: Zach1928
Date Posted: 23 Aug 2017 at 12:39am
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What voltage are you running at? I've got the same board and I've had trouble getting stock speeds at lower voltages. Try turning on XMP to 2400/2667 and set your DRAm voltage to 1.35v with the rest at auto. I have gotten mine to run at 2666 with 1.275v and lower timings paired with an R5 1400. EDiT: The XMP line on that OC tab should have a box on the right that lets you turn it on & off. Turn it on and you should be able to set the timings. You can try restoring UEFI to default if its acting wonky & not displaying the menu. ------------- 
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hgonzale wrote:Posted By: hgonzale
Date Posted: 23 Aug 2017 at 1:55am
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I setup the BIOS to default and still I can't choice and XMP profile,
even, I don't options for manually entering values, only voltage and is
in auto. Now, I am "playing" with the AB350M-HDV and with memories that support 2400, still is in impossible for choosing the speed. And look the video, always is sharing 1024 MB for video, enven If I choose 256 MB, 512 MB, 2048 MB... It doesn't care about my setup. Asrock.... what is happening? I have years using your boards but with this AM4.. I am frustrated...    |
Posted By: wardog
Date Posted: 23 Aug 2017 at 3:02am
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" rel="nofollow - Is there a toggle to the right of CPU Configuration? If so, set it to Manual and you'll have XMP available. |
Posted By: hgonzale
Date Posted: 23 Aug 2017 at 3:52am
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I can't modify the CPU configuration or memory. Is disabled.. 6 motherboards with problem.. GRRRRRRRRRRRRRRRr |
Posted By: parsec
Date Posted: 23 Aug 2017 at 12:01pm
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Do you have this screen in the UEFI/BIOS: Advanced\AMD CBS\DRAM Timing Configuration ------------- http://valid.x86.fr/48rujh" rel="nofollow">
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Posted By: hgonzale
Date Posted: 23 Aug 2017 at 1:28pm
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No, I dont have. You can watch the videos. I am looking for this!!!!! |
Posted By: jcoiner
Date Posted: 03 Oct 2017 at 3:26am
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" rel="nofollow - hgonzale, You are not alone. I have two ASRock motherboards, an A320M Pro4 (bios 3.10) and an AB350 Pro4 (bios 3.20) When running with an A-series APU (an A8-9600) there is no option in the BIOS on either motherboard to run the XMP profile. There are no CPU controls at all, and no AMD CBS controls. When using a Ryzen CPU in the AB350 Pro, those options do exist. So for me at least, it depends what CPU is plugged in. (Though I haven't tried the Ryzen in the A320M Pro4.) I'm surprised that the AB350 Pro4 does not support XMP profiles with an A-series APU. I am using RAM whose XMP profile sets it to 2400Mhz. That should be supported by the motherboard (indeed it IS supported by this same board when used with a Ryzen) and also by the APU. I'm slightly less surprised that the A320M Pro4 does not support XMP profiles -- though I still think it should. XMP is not "overclocking", it just sets the correct timings to run the RAM at the manufacturer's rated speed. And while A320 users didn't pay for overclocking, they still deserve to run RAM at rated speeds, no? ASRock, is this intended behavior or is it a bug? Please test these boards with Bristol Ridge (A series) parts and XMP if this behavior is not intended. Next year when the Raven Ridge APU parts come out, would we expect our ASRock boards to support XMP for those? Thanks. |
Posted By: dev22
Date Posted: 27 Oct 2017 at 9:17pm
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EXACTLY SAME PROBLEM!!! I just bought ASROCK AB350M-HDV, paid extra compared to A320M to be able to overclock, but it is not possible!! I can't even load the correct XMP profile. No option to change it, no Advanced\AMD CBS\DRAM Timing Configuration. Exactly same result as in the screenshots/video above, no chance to adjust anything. BIOS v3.20 updated! RAM: Patriot Viper Elite Series 8GB KIT DDR4 2400Mhz CL15 RED (2x4 GB) CPU: AMD A8-9600 ASROCK DO SOMETHING PLS!
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Posted By: brendanw36
Date Posted: 27 Oct 2017 at 9:49pm
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Omg is everyone having this problem. I'm so pissed a the ASRock boards. I have the AB350 Pro4 with A8-9600 and I had no overclock settings. Somebody told me that ASRock had a beta BIOS that fixed this so I inquired to support and they gave me P3.20B BIOS. I know have a CPU multiplier and DRAM settings too!!! Don't hold your breath though because they don't work at all. OC to 3.6 GHz and Windows reports base clock as 3.6 GHz but when stress testing it will never actually go over 3.4 GHz (The turbo boost speed) when turbo boost/core performance boost (AMD's name for turbo boost) and if I disable core performance boost it won't work over 3.1 GHz (the out of the box base clock speed). I'm so mad at these sh*tty ASRock boards. I should've gone with Gigabyte or Asus because their OC for APUs actually works. ASRock support is also brain dead, because when I originally told them that OC didn't work they just told me that the A8-9600 is not unlocked to which I responded by linking them AMD's spec page which said it was unlocked. If you want the BIOS and try it for yourself let me know. I can link you a download for it if you trust me or you can contact ASRock support yourself and ask for a beta BIOS. Might take a few days though. |
Posted By: jcoiner
Date Posted: 27 Oct 2017 at 10:54pm
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" rel="nofollow - Is that P3.20B BIOS using AGESA 1.0.0.7 yet? The new AGESA is supposed to add support for Raven Ridge. Maybe it will also improve support for Bristol Ridge. It's promising to see UI controls for OC on Bristol Ridge in the beta bios. Maybe when the next stable BIOS is out those controls will be fully implemented. |
Posted By: brendanw36
Date Posted: 27 Oct 2017 at 11:28pm
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I don't think so. Ages 1007 isn't supposed to come out til November and I doubt ASRock would be handing out secret microcode. On top of that other boards like from Asus and Gigabyte have full functional overclocking on Agesa 1006b so I'm assuming that ASRock just wasn't ready for the APU release and they can't even make a working BIOS to fix it. |
Posted By: sariklo88
Date Posted: 03 Feb 2018 at 7:25am
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" rel="nofollow - i have Cpu: Amd A8 9600 Mobo: Asrock ab350m pro4ram: corsair Vengeance LPX 8GB (2x4) DDR4-2400MHz (CMK8GX4M2A2400C14R) bios:3.40 i have overclock cpu at 3.8 without change the volt.... but my ram run at 2133Mhz and the xmp profil dont work... what can i do to run at 2400 ???
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Posted By: destroyer25t
Date Posted: 14 Feb 2018 at 12:44am
| GUYS! This problem are resolved in [Beta] 4.63 version of BIOS. I had problem like you, but after update i see all settings. |
Posted By: hgonzale
Date Posted: 14 Feb 2018 at 3:46am
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Both computer with that, I sent to Venezuela (my family). My mom and fatther. Old people... Not BIOS upgrade possible, only teamviewer for helping with windows.... |