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AB350 Pro4 - Missing PCIe Link Speed parameter

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5909
Printed Date: 25 Dec 2024 at 12:30pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: AB350 Pro4 - Missing PCIe Link Speed parameter
Posted By: hapi
Subject: AB350 Pro4 - Missing PCIe Link Speed parameter
Date Posted: 24 Aug 2017 at 4:36pm
" rel="nofollow -

Hi all, I have a problem with an Digital Devices TV Card. The card is only randomly recognized by the system. The provider asked me to set the PCIe Link Speed parameter to Gen1 as it seems to be a known issue with ASROCK mother boards. Unfortunately I do not find this parameter in my AB350 Pro4 BIOS. Has it another name or something? Maybe somebody can drive me to the right direction or has another suggestion how I could fix this.

It seems if I restart my PC, the card is not recognized. However, once the PC was completely power off for a while, the card is recognized on first startup. Or any other suggestion, how I could achieve the very same start procedure when restarting the PC? I am working mostly remotely on this machine. Power Off is not really a good solution??I build the system a few days ago, I build the system some days ago, I would like to avoid to change to another mother board and setup everything again.




Replies:
Posted By: wardog
Date Posted: 24 Aug 2017 at 5:25pm
" rel="nofollow - This may help.

Assuming you have this Option in the BIOS.

BIOS > AMD CBS > NBIO Common Options : PCIe ARI Support - Enable(?)



Please post back you findings.






Posted By: hapi
Date Posted: 24 Aug 2017 at 11:13pm
Hello, thanks for your replay. Unfortunately no luck. Same behaviour with ON and OFF as well as AUTO. Ouch



Posted By: wardog
Date Posted: 25 Aug 2017 at 6:58am
" rel="nofollow - What is residing on the topmost PCIe x16 slot?

If it is the TV card, that's a No No. Again, if it is the TV card move it to a different slot, clear/reset your BIOS after moving it and before powering it up.



Please post back you findings.





Posted By: wardog
Date Posted: 25 Aug 2017 at 7:00am
" rel="nofollow - Concerning
BIOS > AMD CBS > NBIO Common Options : PCIe ARI Support - Enable(?)


Did you clear/reset the BIOS before powering it up?


Posted By: hapi
Date Posted: 25 Aug 2017 at 1:47pm
" rel="nofollow - Hello, thanks again for your feedback.

PCIe configuration top to down:

PCIe 1 (lagre slot):  Graphik Card (old one, not powerful)
PCIe 2 (small slot):  Additional Sound Card
PCIe 3 (large slot):  free
PCIe 4 (small slot):  TV card (running well)
PCIe 5 (small slot):  TV CI Card (this is the one which has the problem)

I tried also to move the card to PCIe 3 with same results.

The PCIe ARI Support parameter I changed in BIOS, save changes, then the system restarts. No luck, also after several restarts and also short power offs, no luck. Only when powering off for minutes, the card returns after first "cold start".

I am not sure what you mean with "clear/reset BIOS before powering up"? Sorry if it is an obvious question. 



Posted By: wardog
Date Posted: 25 Aug 2017 at 2:50pm
" rel="nofollow - Whenever you diagnose cards or mem, clear/reset BIOS before powering up.

But ..........

Ewwww. Two TV capture cards? PITA


Posted By: hapi
Date Posted: 25 Aug 2017 at 3:42pm
" rel="nofollow -

Ok, I will try with clear/reset BIOS. Then setting ARI parameter. This is the right sequence, or not?

Off topic: It is a TV server, it can receipt 8 SAT TV Channels in parallel and share it via LAN/W-LAN. The clients on TVs, PCs, Tablets and Mobiles of the family members are running Kodi an can receive TV channels and plan an play recordings. SAT cables are going only to the server. But this is for sure another story. One PCIe card is the TV card with 8 channels, the other is the Decrypting module holding pay-tv crypto cards via common interface. Everything legal. I was even planning to install an additional TV-Card for terrestrial reception (DVB-T2) of local TV and Radio stations. Thats why I have choosen an MB with several PCIe slots.



Posted By: datonyb
Date Posted: 25 Aug 2017 at 5:16pm
" rel="nofollow - not really my field but may i suggest

try swapping tv cards around eg 4 into 5 and 5 into 4 (slots)
or trying to test the card in slot 5 alone in both slot 4 and 5

just to see if its a conflict etc

edit
another thought are you using the sata ports that share the pcie bus link with the lower down slots ?
(eg slot 4 or 5)


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: hapi
Date Posted: 28 Aug 2017 at 11:38am
" rel="nofollow - Unfortunately I had not much time to test. I reset BIOS and restartd serveral time. Issue was solved, card was detected each time, after restart as well as after longer shut down. 

Then I realized that vmware is not working anymore due to the CPU virtualization paramter set to disabled due to the default loaded in BIOS. I changed then only the CPU virtualization to Enabled in BIOS and sadly the detecting issue of the card was back. Any ideas?


Posted By: wardog
Date Posted: 28 Aug 2017 at 3:23pm
That issue with VM should be discussed on the VMWare forum. Or the cards manufacturer for proper drivers.


Posted By: wardog
Date Posted: 28 Aug 2017 at 3:49pm
" rel="nofollow - You know what?

Make sure the the Default of Enabled isn't set for Virtualization in Windows itself.

There can only be one Virtualization "software' running at a time in Windows.


Posted By: hapi
Date Posted: 28 Aug 2017 at 4:43pm

Sorry, maybe I was not precise enough. I run vmware for other services, the both TV cards are not used in vmware. Can I run vmware without setting this CPU parameter in BIOS. Without I cannot start any VM.



Posted By: MisterJ
Date Posted: 28 Aug 2017 at 11:33pm
" rel="nofollow - Hapi, your last post suggest you should make sure VMware is not using your TV card.  You do need the virtual setting in the BIOS to run VMs.  Maybe this is a VM problem.  Have you posted on the VMware forums?  Enjoy, John.

EDIT: wardog, where is this Virtualization setting in W10?

EDIT again: wardog, if you are talking about Hyper-V, this is a Feature that is turned off by default.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: hapi
Date Posted: 29 Aug 2017 at 1:41pm

Dears, with all respect, but I am sure this is not a vmware issue. I am working in IT and some knowledge I have also. If the OS is not seeing the PCIe Card, why vmware should be the root cause? In VMware workstation it is not possible to use this kind of PCIe Cards in VMs. For such requirements VMware hyper-v is required (I already run such a setup in the passt). But it is not the case of this setup. I am using Win10. I can uninstall VMware an prove it, but I will mess up with such actions my setup for no reason. For Windows and the VMware on top of it I am sure it will not make absolutely any difference if I restart the PC or if I do a cold start. For BIOS however I think it could and also seems that it makes a difference.

 

Off topic: Currently I am not sure if the problem is the AMD platform or the ASrock motherboard only. But I am already sure, I will never buy such thing again. Most parameters are undocumented, parameters which appear to be necessary like PC link speed disappear or are renamed and nobody knows what to do. The motherboard has DVI and HDMI connector, but Video is not supported with the newest AMD CPU. WTF?! Ok, then I buy an old Video-Card, it's my fold if I did not ready all the disclaimers. Now the issue with this PCIe card, everything else should be the root cause, but for sure not the motherboard. If I use this slot, I cannot use the other. Take care, this is shared, bla bla... How much time I should invest to buy a motherboard? I choose on purpose not the cheapest one. I choose a board with enough PCIe slots and SATA slots and I expected that ?œPro??versions of a board, provide all necessary parameters to use standard hard ware. I did not use an M2 SDD, as at least this is documented, that it will block SATA and PCIe slot??Sorry for the complains now, but how many hours I am expected to invest to setup such a standard configuration?? Cry



Posted By: wardog
Date Posted: 29 Aug 2017 at 3:29pm
" rel="nofollow -
Originally posted by MisterJ MisterJ wrote:

EDIT: wardog, where is this Virtualization setting in W10?

EDIT again: wardog, if you are talking about Hyper-V, this is a Feature that is turned off by default.


It must be a hold over that mine here, Creators Ed, is Enabled by Default.


Posted By: wardog
Date Posted: 29 Aug 2017 at 3:35pm
Originally posted by hapi hapi wrote:

Sorry for the complains now, but how many hours I am expected to invest to setup such a standard configuration?? Cry


Well, not to throw salt into your wound, but server boards have more attention designed in to work with virtualization than desktop boards. That's not, NOT, me excusing away your concerns.

I've been at this for decades. Using two input cards as you are has been a PITA since I began computing. Some Users have succeeded. Others...well....... not so much.


I'm assuming you haven't contacted the cards manufacturers. You really should.


Posted By: hapi
Date Posted: 29 Aug 2017 at 5:10pm
I have contacted the manufaturer, he suggested for ASrock Mainboards to change PCIe Link Speed parameter to GEN1, they know the problem. As I did not find the parameter I opened this thread.


Posted By: MisterJ
Date Posted: 29 Aug 2017 at 11:42pm
hapi, I hope you understand that this is a forum of ASRock users not employees.  I strongly suggest you contact ASRock support and let them have it!  I think your complaints are VERY valid!  I have asked about all the undefined terms in the BIOS, receiving no help.  AMD support is very responsive.  Please open a inquiry with them also.  The posters here are very knowledgeable and helpful and often the right place for a quit solution.  Please let us know your outcome.  Good luck, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD



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