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cannot control X370 Taichi LED

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5915
Printed Date: 16 Jun 2024 at 10:24am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: cannot control X370 Taichi LED
Posted By: a5521286
Subject: cannot control X370 Taichi LED
Date Posted: 25 Aug 2017 at 11:04am
" rel="nofollow - I have the AMD 1700 Ryzen processor and Win10. When I load up the ASRock RGB LED software, I am unable to control the LEDs on the processor and the ASRock board.
I have confirmed I have the connections right. 
I have tried reloading the software but continue to have the same issue. 
Can you advise?




Replies:
Posted By: wardog
Date Posted: 25 Aug 2017 at 1:25pm
" rel="nofollow - I've replied to this ? a few times and never received a reply if it is attributable or not.

Do you also have the AMD software installed that controls the HS/F's LEDs installed?


Posted By: ASRock_TSD
Date Posted: 31 Aug 2017 at 4:25pm
Dear a5521286,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions to verify:
 
1. Please refer to user manual page.22 for correct setup;
http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf
*Please note that only one cable should be used at a time in this step. 
If you select AMD_FAN_LED1, please install ASRock utility "ASRock RGB LED". 
If you select USB connector, please install AMD utility "SR3 Settings Software".
 
2. Please check the AMD all in 1 driver is installed, and the Aura RGB LED function is set to enabled in BIOS.
http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064

3. Uninstall the Software and reinstall it to verify, you can get the latest version:1.0.24 from the link below:
http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064
 
4. Try to test the LED software with clean OS to verify.

Note: If you install AMD RGB lighting cooler and would like to customize the lighting, please only connect CPU fan cable to AMD Fan LED Header on the motherboard.


Thanks!

All the best,
ASRock TSD


Posted By: Snuwfer
Date Posted: 31 Aug 2017 at 7:30pm
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear a5521286,

Greetings, this is ASRock TSD.


According to your question, we provide some suggestions to verify:
 
1. Please refer to user manual page.22 for correct setup;
http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/X370%20Taichi.pdf
*Please note that only one cable should be used at a time in this step. 
If you select AMD_FAN_LED1, please install ASRock utility "ASRock RGB LED". 
If you select USB connector, please install AMD utility "SR3 Settings Software".
 
2. Please check the AMD all in 1 driver is installed, and the Aura RGB LED function is set to enabled in BIOS.
http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064

3. Uninstall the Software and reinstall it to verify, you can get the latest version:1.0.24 from the link below:
http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/X370%20Taichi/index.asp#osW1064
 
4. Try to test the LED software with clean OS to verify.

Note: If you install AMD RGB lighting cooler and would like to customize the lighting, please only connect CPU fan cable to AMD Fan LED Header on the motherboard.


Thanks!

All the best,
ASRock TSD


Would this fix the issues I'm having with my RGB Connectors? Same board

I'm using Phanteks RGB LED Strip combo set, and 2x Phanteks RBG Halo Fan Frames..
Two LED strips connected to one RBG Header, and the Halo Fan Frames connected to #2 RGB Header.
I'm getting bad flickering\strobe whenever I try to put any color changes, unless I keep them pegged white as can be.. but anything else makes them look iffy and like something is wrong. I can not get the color away from white no matter what I do. I've tried manually changing the values on the latest bios and they're doing the same exact thing. I've gone ahead and started to download the all in 1 to see if it will help me. Currently using the ASRRGBLED program. Sleepy My motherboard LEDs are completely normal

could it have something to do with the fact that the taichi x370 RGB headers are +12V, GRB and the Phanteks are +12V, RGB? 



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