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fatal1ty mouse port fail

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5916
Printed Date: 25 Dec 2024 at 1:23pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: fatal1ty mouse port fail
Posted By: showcurtis
Subject: fatal1ty mouse port fail
Date Posted: 25 Aug 2017 at 11:27am
I have a problem about fatal1ty mouse port function on  http://rover.ebay.com/rover/1/711-53200-19255-0/1%3ctoolid=10029&campid=CAMPAIGNID&customid=CUSTOMID&catId=58058&type=2&ext=222608759054&item=222608759054" rel="nofollow - X370 PRO gaming .
When trying to install it but say: This utility is not for this platform.
How can I get this  http://rover.ebay.com/rover/1/711-53200-19255-0/1%3ctoolid=10029&campid=CAMPAIGNID&customid=CUSTOMID&catId=888&type=2&ext=232441636092&item=232441636092" rel="nofollow - tool work .

Please help!!



Replies:
Posted By: ASRock_TSD
Date Posted: 31 Aug 2017 at 4:23pm
Dear Showcurtis,

Greetings, this is ASRock TSD.


If you would like to use this Fatal1ty Mouse Port utility on this model, please follow below steps:

1. Please make sure the App Shop has been uninstalled through control panel.

2. Please refer below link to download latest APP Shop ver:1.0.31 
http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Professional%20Gaming/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Professional%20Gaming/index.asp#osW1064

3. Please download Fatal1ty Mouse Port utility from App Shop again.

After that, this function could work well on your system.

Note: Please connect the USB device to USB3_1 as below picture for using this function.



Thanks!

All the best,
ASRock TSD



Posted By: x58haze
Date Posted: 08 Sep 2017 at 6:50am
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear Showcurtis,

Greetings, this is ASRock TSD.


If you would like to use this Fatal1ty Mouse Port utility on this model, please follow below steps:

1. Please make sure the App Shop has been uninstalled through control panel.

2. Please refer below link to download latest APP Shop ver:1.0.31?
http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Professional%20Gaming/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Professional%20Gaming/index.asp#osW1064

3. Please download Fatal1ty Mouse Port utility from App Shop again.

After that, this function could work well on your system.

Note: Please connect the USB device to USB3_1 as below picture for using this function.



Thanks!

All the best,
ASRock TSD




I really need your help because i have the Asrock Ab350 Fatality, and when opening F-STREAM doesn't bring options to changes my polling rate

Look, i tried to connected either 1 or 2, and the F-STREAM opens but it doesn't brings the menu of TOOLS or polling rate changer... i tried others mice
Same result...


This how it looks when F-STREAM downloaded for windows 10-64 bits from Asrock Ab350 Fatality k4 Gaming...
look:





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