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F-Stream Tuning Access Violation Error on X370 ITX

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=5934
Printed Date: 22 May 2024 at 7:17pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: F-Stream Tuning Access Violation Error on X370 ITX
Posted By: TheRedCrossKnight
Subject: F-Stream Tuning Access Violation Error on X370 ITX
Date Posted: 27 Aug 2017 at 1:17pm
Hello all,

I have an AsRock X370 itx AM4 motherboard and for the life of me I'm unable to run F-Stream Tuning. Every time I launch the program, I'm greeted with an access violation error of sorts "0fffffff". I have tried other solutions offered online like installing the program on the x64 programs folder (instead of the default x86), checking for backwards compatibility with older versions of windows, running the software as administrator, etc. all to no avail! Could someone chime in and help a fellow member out here. My rig specs are:

X370 Fatal1ty itx motherboard
Ryzen 1700 CPU
Corsair Vengenace LPX 3200 (16 GB)
EVGA 850 Gold PSU
AMD RX Vega 64 Graphics Card
Windows 10 Pro

Any and all suggestions, feedback and or insight is greatly appreciated. Thank you all in advance!



Replies:
Posted By: MisterJ
Date Posted: 27 Aug 2017 at 11:52pm
TheRedCrossKnight, I tried it on my VM (W10 x64 Pro) and got the same error.  I suggest this is a job for ASRock support and recommend you open a support ticket.  I tried DLs from all sites and tried changing the installation folder, all yielding the same error as you get.  Sorry.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: TheRedCrossKnight
Date Posted: 29 Aug 2017 at 4:27am
Thank you sir!


Posted By: TheRedCrossKnight
Date Posted: 29 Aug 2017 at 12:43pm
" rel="nofollow - Is there someone out there who can tell me if they are able to run F-Stream with no issues? I also noticed that the App Shop doesn't display any apps when opened (everything is empty inside).

Anyone who can chime in....anyone...ANYONE?


Posted By: nangu
Date Posted: 29 Aug 2017 at 11:10pm
Hi, I had zero problem installing and running F-Stream and App Shop. I'm on a X370 K4 by te way. Windows 10 Pro latest updates.

If you want I try something please tell me.

Cheers.


Posted By: MisterJ
Date Posted: 29 Aug 2017 at 11:24pm
Thanks, nangu.  Please post the URL for where you DLed the application and tell us what date.  If you can, please post the hash codes (at least the byte count from Properties) for the installer.  Thanks and enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: nangu
Date Posted: 29 Aug 2017 at 11:37pm
Your welcome John. I downloaded the utility directly from the Asrock's downloads tab on my motherboard specification web page.

When at home tonight I will update this post with the required information.

Cheers.


Posted By: MisterJ
Date Posted: 29 Aug 2017 at 11:57pm
Thanks, nangu.  I DLed the one from the K4 DL page and ran it with the same results (crash).  Here are the hash codes:
CRC32: 33272BEE
MD5: F0F0E08B812BF9146C27A31906D80C08
SHA-1: A7BD45DBAC579F4F42DE7198FE22927F0A9DCFCF
SHA-256: 47BC1797112DFD0A2E83D8FBD8B3D6E5D862F4A707E28BC691676A6F92CB202E
SHA-512: A5421B040CF4F0B685E48A97FC669AB4F3DF4D17B8DF9C58F2E07875B843E6EC3C47FB26049444E22CDFCCF1946E575CAFF1D9EC15017A1307EFFA01CCA3ACB1

Product version is 3.0.154, dated 7/5/2017  4:34AM.  Time and date may be time zone dependent.
Enjoy, John.


-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: nangu
Date Posted: 30 Aug 2017 at 10:26am
Originally posted by MisterJ MisterJ wrote:

Thanks, nangu.  I DLed the one from the K4 DL page and ran it with the same results (crash).  Here are the hash codes:
CRC32: 33272BEE
MD5: F0F0E08B812BF9146C27A31906D80C08
SHA-1: A7BD45DBAC579F4F42DE7198FE22927F0A9DCFCF
SHA-256: 47BC1797112DFD0A2E83D8FBD8B3D6E5D862F4A707E28BC691676A6F92CB202E
SHA-512: A5421B040CF4F0B685E48A97FC669AB4F3DF4D17B8DF9C58F2E07875B843E6EC3C47FB26049444E22CDFCCF1946E575CAFF1D9EC15017A1307EFFA01CCA3ACB1

Product version is 3.0.154, dated 7/5/2017  4:34AM.  Time and date may be time zone dependent.
Enjoy, John.

Hi John,

Product version is 3.0.132.0, File size 43603 Kbytes (zip compressed)

CRC32: C614D518 
MD5: 2448B835A8A109CF38A025C277F08039

Seems like I have an older version installed. Checking AppShop tells me there are a new version available, which I think it's the one you downloaded from the K4 page.


Posted By: TheRedCrossKnight
Date Posted: 30 Aug 2017 at 1:19pm
" rel="nofollow - I get an error opening the application so it won't run at all. The App Store doesn't connect online. Any ideas on how I may solve that?


Posted By: MisterJ
Date Posted: 30 Aug 2017 at 11:47pm
" rel="nofollow - Thanks, nangu.  Difference version, different results.
TheRedCrossKnight, what App Store are you talking about?  Please post a URL and I'll give it a try.  nangu has an older version that works.  Have you opened a ASRock ticket about this?  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: TheRedCrossKnight
Date Posted: 01 Sep 2017 at 12:33pm
" rel="nofollow - Do you have a link to the version of F-Stream you are using?

This is the link of the App Store i'm using: 
http://asrock.pc.cdn.bitgravity.com/Utility/Others/APPShop(v1.0.31).zip

I'd love to be able to run F-Stream on my AsRock X370 ITX/AC so I'd appreciate if you share a different download link other than the one on the support page for my motherboard...


Posted By: MisterJ
Date Posted: 02 Sep 2017 at 4:41am
TheRedCrossKnight, here is the link to nangu's F-Stream:
http://asrock.pc.cdn.bitgravity.com/Utility/F-Stream/F-Stream" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Utility/F-Stream/F-Stream (v3.0.132).zip
Please give it a try and let us hear.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: TheRedCrossKnight
Date Posted: 02 Sep 2017 at 9:59am
Hey! Thanks for all your help. I tried reaching out to AsRock ands opened up a ticket but no resolution to my issue at all :(

the APP Shop is ver:1.0.31 This is the version that is listed under my motherboard page at:
http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Gaming-ITXac/#osW1064" rel="nofollow - http://www.asrock.com/mb/AMD/Fatal1ty%20X370%20Gaming-ITXac/#osW1064

Thanks again!


Posted By: TheRedCrossKnight
Date Posted: 02 Sep 2017 at 10:08am
Unfortunately, same issue occurs when I try to launch F-Stream after installation. I'm greeted with the following error:

"Access violation at address 0000FFFF. Read of address 0000FFFF"

Doing some research online regarding this error...Urgh, this is so FRUSTATING!


Posted By: MisterJ
Date Posted: 03 Sep 2017 at 1:55am
" rel="nofollow - TheRedCrossKnight, fails for me on VM as well.  My VM has a simulated MB, so no ASRock.  I assume you are running on real HW with an ASRock MB?  My only suggestion is to pressure ASRock to help you.  Enjoy, John.


-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: TheRedCrossKnight
Date Posted: 08 Sep 2017 at 10:01am
" rel="nofollow - Thanks for your reply? What do you mean when you say if I'm running HWMonitor? 


Posted By: MisterJ
Date Posted: 08 Sep 2017 at 11:43pm
TheRedCrossKnight, I guess your question is directed at me, but I said nothing about HWMonitor.  I am testing on a virtual machine and the main board is simulated in SW.  I assume you are running on real hardware.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: Wolfskin07
Date Posted: 09 Sep 2017 at 4:35pm
Hello!

First time poster here!

I have the exact same problem with F-Stream with the exact same motherboard! Did everything you did and nothing worked...


Posted By: leeyron
Date Posted: 09 Sep 2017 at 8:11pm
I have the X370 Taichi Motherboard and when I diasable "CSM Compatibility" in the BIOS I get the same error as you all with the A-Tuning App which should be the same as F-Stream.
With "CSM Compatibility" enabled the programm works as expected.
So maybe you should try to enable "CSM Compatibility"...


Posted By: TheRedCrossKnight
Date Posted: 11 Sep 2017 at 5:02pm
YES!!! Setting "CSM Compatibility" in BIOS to "Enabled" to fixes the "validation error" when trying to launch F-Stream in Windows 10.

You sir have resolved many hours of senseless troubleshooting and woes. THANK YOU!


Posted By: parsec
Date Posted: 18 Sep 2017 at 11:48pm
Originally posted by TheRedCrossKnight TheRedCrossKnight wrote:

YES!!! Setting "CSM Compatibility" in BIOS to "Enabled" to fixes the "validation error" when trying to launch F-Stream in Windows 10.

You sir have resolved many hours of senseless troubleshooting and woes. THANK YOU!


Glad it worked for you, but IMO an unacceptable workaround to have CSM enabled in order for F-Stream to work normally.

I routinely have CSM disabled on all my PCs, and the various ASRock utilities like F-Stream, A-Tuning, etc, work fine on all of my Intel chipset/CPU boards made by ASRock.

If this is related to Ryzen somehow, I don't know but this needs to be fixed. Yes, I also get the error when running A-Tuning (for my Ryzen board) using Windows 10.



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http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: wino
Date Posted: 30 Sep 2017 at 5:32pm
" rel="nofollow - So can we expect that ASRock will correct an error of FSTU not working when CSM is disabled? :)

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| AB350 Gaming-ITX/ac 10.08 BIOS | Ryzen 5 5600 | G.Skill Flare X 2x8GB @ 3400 14-14-14-28 | Zotac GTX 1050 Ti | Kingston KC3000 1 TB M.2 | SilentiumPC Supremo M2 Gold 550W V2 |


Posted By: rebootcomputa
Date Posted: 30 Oct 2017 at 6:12am
I encounter the same problem with A-tuning, with same error even with CSM enable.

Is kind of annoying that I cant run any of the software from the Asrock mobo that it come with, No RGB or A-tuning control, so no fan, temps or even light control and I see a lot of people with this problem and no solutions, am starting to regret getting this mobo...... :(


Posted By: VUMeter
Date Posted: 19 Dec 2017 at 3:06am
" rel="nofollow - Has this still not been fixed?

A-Tuning access violation 0000FFFF.
Installed as admin, run as admin, nothing works.

I've installed Windows in EUFI so I doubt CSM will allow booting.

However, I do think I did have this working when I initially installed Windows 10 with CSM enabled during the first few days of my build going live.


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X370 TaiChi | 1700X P3.10 stock clocks | (2x 16GB) 32GB FlareX 2400MHz.
https://valid.x86.fr/ikadaa" rel="nofollow">


Posted By: wino
Date Posted: 19 Dec 2017 at 5:10am
The newest 3.0.186 ver. works fine, finally :)

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| AB350 Gaming-ITX/ac 10.08 BIOS | Ryzen 5 5600 | G.Skill Flare X 2x8GB @ 3400 14-14-14-28 | Zotac GTX 1050 Ti | Kingston KC3000 1 TB M.2 | SilentiumPC Supremo M2 Gold 550W V2 |


Posted By: VUMeter
Date Posted: 19 Dec 2017 at 6:56am
Maybe I shouldn't go downloading and installing program and utilities for other boards, but I searched for that number 3.0.186 and found a A320 and A350 boards with it.

I downloaded each and checked their hashes, same file.

Installed and it works on X370 TaiChi - even the background is the TaiChi gears and cogs.

I don't think I'll bother playing with the auto overclock modes, no need for that.  Monitoring vCore it looks like the HWInfo64 and others for the Nuvoton chip.


-------------
X370 TaiChi | 1700X P3.10 stock clocks | (2x 16GB) 32GB FlareX 2400MHz.
https://valid.x86.fr/ikadaa" rel="nofollow">



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