AMD Motherboards - ab350m-hdv LAN Connection problem

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ab350m-hdv LAN Connection problem

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6026
Printed Date: 25 Dec 2024 at 12:15pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: ab350m-hdv LAN Connection problem

Posted By: cilun0812
Subject: ab350m-hdv LAN Connection problem
Date Posted: 08 Sep 2017 at 2:06pm

Hi, i recently bought a motherboard (ab350m-hdv) and everything works fine except the ethernet connect.

I tried to plug in my ethernet cable and i dont see any light and i cant connect to internet in Win10

I was wondering if my motherboard is having problem or do i need to download the newest bios. I hope to get a solution as soon as possible.

Thank you all guys.

Replies:

Posted By: ASRock_TSD
Date Posted: 08 Sep 2017 at 3:32pm

Dear cilun0812,

Greetings, this is ASRock TSD.

About your question, we provide some suggestions for verifying:

1. Please refer to the user manual (page.26) from the link below to clear CMOS to try(Please shut down the AC power).

Link: http://asrock.pc.cdn.bitgravity.com/Manual/AB350M-HDV.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/AB350M-HDV.pdf

2. Please make sure LAN driver is installed in your system.

Link: http://www.asrock.com/MB/AMD/AB350M-HDV/index.asp#osW1064%3F" rel="nofollow - http://www.asrock.com/MB/AMD/AB350M-HDV/index.asp#osW1064

3. Please disable the Network adapter in device manager, and enable it again.

4. Please re-connect the Ethernet cable to verify.

5. If possible, please boot into another HDD with clean OS for verifying.

6. If possible, please change another Ethernet cable to try.

Thanks!

All the best,

ASRock TSD