Print Page | Close Window

Taichi x399 dead?

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: http://forum.asrock.com/forum_posts.asp?TID=6085
Printed Date: 27 Feb 2024 at 10:47pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Taichi x399 dead?
Posted By: hebrewbacon
Subject: Taichi x399 dead?
Date Posted: 15 Sep 2017 at 4:01am
" rel="nofollow - Hey guys,

So my computer randomly shut down yesterday and now refuses to start back up. The motherboard LEDs light up but hitting the power button does not do anything. I went through all the standard troubleshooting steps (booting with 1 stick of RAM, trying with a known working PSU from another computer, removing the GPU) but nothing seems to work. At this point, I'm not sure if the mobo or CPU is dead. My bet is on the mobo gone bad as CPUs so rarely die these days. Any suggestions before I RMA this back to Newegg?

My CPU was overclocked to 4.1Ghz @1.381V stable so nothing crazy there. 



Replies:
Posted By: Xaltar
Date Posted: 15 Sep 2017 at 4:38am
" rel="nofollow - Did you clear CMOS? I know it's obvious but you didn't mention it. You could also try the full clear by pulling the battery and letting it sit disconnected from power for an hour or so.

-------------


Posted By: hebrewbacon
Date Posted: 15 Sep 2017 at 10:21am
Yes I did try clearing the CMOS. Did not try pulling the battery though. 
I've been getting conflicting opinions online based on what I've searched so far. Some say mobo is bad, others say CPU is bad. 


Posted By: parsec
Date Posted: 15 Sep 2017 at 10:49am
" rel="nofollow - Do you see any code on the Dr Debug display when you attempt to start the PC?

Or is the Dr Debug display off, nothing on it at all?

Did you check the power button connection on the PC case to the header on the board? Did you try the trick of shorting the two pins that connect to the power button with a screwdriver to start the board?

Sorry to ask, but both CPU power cables, plus the 24 pin power cable connected?


-------------
http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: hebrewbacon
Date Posted: 15 Sep 2017 at 11:04am
Originally posted by parsec parsec wrote:

" rel="nofollow - Do you see any code on the Dr Debug display when you attempt to start the PC?

Or is the Dr Debug display off, nothing on it at all?

Did you check the power button connection on the PC case to the header on the board? Did you try the trick of shorting the two pins that connect to the power button with a screwdriver to start the board?

Sorry to ask, but both CPU power cables, plus the 24 pin power cable connected?

The Debug display doesn't show anything at all. The board doesn't power on for it to show. No fans start up or anything like that.
I did try using both the power button and the trick of using a screwdriver to touch the power pins.
Both CPU power cables were connected. 
Basically hitting the power button does absolutely nothing. The mobo LEDs just stay on and that's about it Cry


Posted By: Xaltar
Date Posted: 15 Sep 2017 at 12:49pm
" rel="nofollow - Try this:

http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal

Make sure you leave the PC disconnected from the wall for at least 1 hour. Sometimes this will resolve power issues where the protection circuits got stuck in an alarm state. 

If that does not work, I would RMA both CPU and board. Better to be safe than sorry.


-------------


Posted By: hebrewbacon
Date Posted: 16 Sep 2017 at 1:48am
Originally posted by Xaltar Xaltar wrote:

" rel="nofollow - Try this:

http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal

Make sure you leave the PC disconnected from the wall for at least 1 hour. Sometimes this will resolve power issues where the protection circuits got stuck in an alarm state. 

If that does not work, I would RMA both CPU and board. Better to be safe than sorry.

That didn't work. 
Damn that sucks. I had a pretty good CPU as far as overclocking was concerned. Would hate to RMA it and get a replacement that doesn't OC as well. Guess that beats a system that doesn't work. 


Posted By: parsec
Date Posted: 16 Sep 2017 at 10:12am
Originally posted by hebrewbacon hebrewbacon wrote:

Originally posted by Xaltar Xaltar wrote:

" rel="nofollow - Try this:

http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal

Make sure you leave the PC disconnected from the wall for at least 1 hour. Sometimes this will resolve power issues where the protection circuits got stuck in an alarm state. 

If that does not work, I would RMA both CPU and board. Better to be safe than sorry.

That didn't work. 
Damn that sucks. I had a pretty good CPU as far as overclocking was concerned. Would hate to RMA it and get a replacement that doesn't OC as well. Guess that beats a system that doesn't work. 


If you're seeing nothing on the Dr Debug display, then that should mean the board is bad. If the board was good, and the CPU bad, then you would see a 00 code on the Dr Debug display.

I don't know if we even know at this point if the CPU is bad. Impossible to tell if the board is bad. We don't know if you had a POST beep speaker connected, and the POST beep option enabled in the UEFI/BIOS, but it seems you never get to the POST stage at all.

It may be worth waiting for just a new board to see if the CPU is dead, but that is up to you.



-------------
http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: wardog
Date Posted: 16 Sep 2017 at 10:30am
" rel="nofollow - PSU died?

How old is/was it?


Posted By: J Z
Date Posted: 16 Sep 2017 at 3:06pm
Hello,

TR4 with 4.1 GHz can be over 450 watts at the EPS12V 8pol, you have also connected the 4 pol (8 + 4) ?

I have an Enermax 1200 Watt connected with the X399 Taichi Smile


-------------
Kind Regards,
JZ

https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware

https://www.facebook.com/asrock.de


Posted By: J Z
Date Posted: 16 Sep 2017 at 3:08pm


-------------
Kind Regards,
JZ

https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware

https://www.facebook.com/asrock.de


Posted By: jamesjhhan
Date Posted: 23 Dec 2017 at 2:46pm
" rel="nofollow - I just ran into the same problem :-(   Did you end up RMA'ing it?  I hope this isn't a known issue with these boards.  I really liked it otherwise.


Posted By: TANWare
Date Posted: 23 Dec 2017 at 10:36pm
My bios got corrupted and had to do the emergency bios flash procedure. That could be something to try as well.


Posted By: zlobster
Date Posted: 23 Dec 2017 at 10:57pm
" rel="nofollow -
Originally posted by TANWare TANWare wrote:

My bios got corrupted and had to do the emergency bios flash procedure. That could be something to try as well.


How does one perform emergency UEFI flash?


-------------
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB


Posted By: jmmec
Date Posted: 24 Dec 2017 at 12:00am
" rel="nofollow - Asrock has detailed instructions for flashing here:

Below are instructions + pictures on how to use the BIOS flashback feature on the Asrock website in their "FAQ" section:

https://www.asrock.com/MB/AMD/X399%20Taichi/index.us.asp#FAQ

It is under the following Question dated August 1, 2017:

Q: I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU. (2017/8/1)

The above is much more detailed than the manual, especially since it includes pictures which confirm that you only need to plug in the 24-pin power cable and flip your PSU to "ON":   it's not necessary to have the CPU installed, or other power or other cables, and you don't power up the motherboard of course.



Posted By: TANWare
Date Posted: 24 Dec 2017 at 9:35am
I only had the manual but it is laid out pretty good. When it was corrupted I had the same thing 100% dead.



Print Page | Close Window

Forum Software by Web Wiz Forums® version 12.04 - http://www.webwizforums.com
Copyright ©2001-2021 Web Wiz Ltd. - https://www.webwiz.net