X370 Taichi - Sound issue
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6245
Printed Date: 18 Jul 2025 at 1:38am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X370 Taichi - Sound issue
Posted By: MX89
Subject: X370 Taichi - Sound issue
Date Posted: 04 Oct 2017 at 12:15am
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Hi all, First of all, sorry if my english is not perfect, it's not my native language. So, i've just build a new rig with a X370 Taichi, here are the specs:
I'm on windows 10 and the problem is i can't get sound through my jack ports, whatever port i try to use (front, back, screen), it's just not detected and the sound continue to play through my screen's speakers. I've tried to uninstall all audio drivers, reinstall them, but still no chance. Moreover, the realtek one, which i've downloaded from asrock, doesn't seem to show up in the device manager or the sound pannel on windows. I've also tried to flash the bios to the newest version, and i've also tried to make it work on a live session of linux, but it still won't work. I honestly don't know what to do next ... any ideas ?   |
Replies:
Posted By: VUMeter
Date Posted: 04 Oct 2017 at 12:24am
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" rel="nofollow - Have you installed the Realtek drivers? I don't think there is a generic audio driver for the onboard sound and you'll need the Realtek driver to make it work. Good news is that the driver software isn't really offensive and doesn't use much in the way of resources. I doubt that you'll ever want to use the tacky echo effects on there though. Scratch all that, I didn't read your post. Hmm, the onboard sound has jack sensing, and knows when you plug something in. What are you plugging in? Is the UEFI configured for HDAudio and not AC97? I think this may apply to the front connectors that normally feed the case jacks. I don't recall a setting in the UEFI, but there might be a way of disabling the onboard audio. Check if it's enabled.
------------- X370 TaiChi | 1700X P3.10 stock clocks | (2x 16GB) 32GB FlareX 2400MHz. https://valid.x86.fr/ikadaa" rel="nofollow"> 
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Posted By: MisterJ
Date Posted: 04 Oct 2017 at 1:56am
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MX89, your two screenshots indicate that the Realtek audio is not being seen at all. Please make sure the Front Panel is set to HD and not AC97 (as VUMeter said). Also make sure that your front panel audio is connected to the board header correctly. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: MX89
Date Posted: 05 Oct 2017 at 4:56pm
| Hi, the front panel is connected correctly, enabled and set on HD in the uefi, but still don't work, along with the jack on the back of the mobo. |
Posted By: groovyone
Date Posted: 16 Dec 2017 at 8:42am
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I just got my rig up and running - and ran into the same issue. However I figured it out, in the BIOS there's advanced settings and you can find where there is SOUND - Change the Sound from AUTO to ENABLED - if there is another device like HDMI audio or another sound card the AUTO turns off the Realtek detection. |
Posted By: apalazzi
Date Posted: 01 Jan 2018 at 6:25pm
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Hi, I have the same exact problem, however in the BIOS settings (P3.40, the latest) I don't have the "auto" option but only "enabled" and "disabled"; it's clearly on "enabled" and "hd", however the audio device still doesn't show up. Bye Andrea |
Posted By: zlobster
Date Posted: 01 Jan 2018 at 11:10pm
" rel="nofollow -
Where did you get the P3.40 from? I see only P3.20 on ASRock's website. Try flipping the UEFI option nonetheless and see what Win will do. No sound in Linux is a good indication the problem is deeper than just drivers. And to clarify - Win 10 doesn't need the Realtek drivers. My audio is blasting just as fine with the default drivers Win 10 gave me. ------------- 1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB |
apalazzi wrote:Posted By: apalazzi
Date Posted: 02 Jan 2018 at 12:09am
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In fact I have an X370 killer SLI and not a Taichi, I assumed that the bios were the same but apparently it's not. Link to the 3.40 bios: https://www.asrock.com/MB/AMD/X370%20Killer%20SLI/index.asp#BIOS" rel="nofollow - https://www.asrock.com/MB/AMD/X370%20Killer%20SLI/index.asp#BIOS Anyway the problem is the same, and I've tried to disable/enable it and also tried AC97/HD without success; didn't try in Linux, I'll give it a go. Maybe I should revert to 3.20? https://postimg.org/image/3pl7qk7n9/" rel="nofollow">  https://postimg.org/image/cpl7x4ool/" rel="nofollow">  |
Posted By: zlobster
Date Posted: 02 Jan 2018 at 12:54am
Please check with View -> Show hidden devices in Device Manager. It's a good idea to blur the PC name when posting online.  Changing UEFI versions and clearing CMOS is not a bad idea either. Try unplugging the whole audio header for the front panel for troubleshooting. Let's focus on the back one first. ------------- 1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB |
Posted By: apalazzi
Date Posted: 02 Jan 2018 at 1:30am
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" rel="nofollow - Hi, you mean disconnected and deactivated devices? They're already showed but there's no trace of the internal HD audio. The front panel is disconnected. I've checked with linux: the device is still missing. Before I go on and flash the bios: can someone confirm if 3.20 has the three options enabled/disabled/auto for the audio? Or which bios is the latest with the three options? Bye Andrea |
Posted By: zlobster
Date Posted: 02 Jan 2018 at 1:59am
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" rel="nofollow - My Italian is a bit rusty but you should go to 'Visualizza' and then look for some option that looks like 'hidden devices'. This option should bring you some hidden devices you otherwise won't see. The hidden devices have greyed out icons. Sorry, but posting images in this forum is a major pain in the azz. No sound in Linux is bad. Most likely it's something with the UEFI or the mobo itself. Unfortunately I have no idea which UEFI version will bring you these options. My advice? Go for P3.10 since it has DOS flash method. DOS flashing is a good way to see if your UEFI has some issues. Remember, we're reverting only to verify if the audio will come back. Running latest version is always recommended. To DOS-flash P3.10: clear CMOS; reboot & enter UEFI again; boot from a DOS bootable USB which have the DOS UEFI file; run the .exe; reboot and check Linux Live (easier than deploying Win); P.S. Are you the football player, Andrea Palazzi from Delfini? ------------- 1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB |
Posted By: apalazzi
Date Posted: 02 Jan 2018 at 2:20am
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Hi, if you look at my second image https://postimg.org/image/cpl7x4ool/" rel="nofollow - https://postimg.org/image/cpl7x4ool/ you'll se the "hidden devices" grayed out, but theree's no sign of the onboard audio. Which version are you running? 3.10? Can you check if you have the three options enabled/disabled/auto or just two? And no, I'm not the football player :) Bye Andrea |
Posted By: zlobster
Date Posted: 02 Jan 2018 at 2:44am
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OK, I just did a reboot to check that. I don't like doing reboots. I only have 2 options in UEFI P3.10 on my Taichi: Onboard Audio - Enabled/Disabled; Front Panel - HD/AC97; That's the Taichi, though, the one OP has. Yours is slightly different, but I wouldn't be waiting for someone else to post info. I'd go for an UEFI flash. ------------- 1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB |
Posted By: MarNov
Date Posted: 15 Mar 2018 at 10:05am
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" rel="nofollow - Hi, have you guys solved the problem? Im having the exact same issue while using BIOS ver 3.20. Win 10 is detecting my Realtek speakers ( rear plugged ) as the default playback device. Sound equalizers (L+R) are playing in windows volume mixer, but couldn't get any sound coming out from my speakers/headphones/etc. Win 10 never detect any error everytime I troubleshoot audio playback. Tried to reinstall Realtek driver with the latest version, even removed it completely and used Windows default sound driver, still no result. There is no option for 'Auto' for HD Audio in BIOS, only 'enabled' or 'disabled', already enabled it, still no result. Is it faulty motherboard (RMA)? something wrong with my windows update and I should revert back using system restore? or flash my UEFI to the latest (3.40) ? Im not really sure about the UEFI flash solution though. I would appreciate any input or solution. Thanks. |