AB350M Pro4 can´t install realtek LAN controller
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6356
Printed Date: 14 Jan 2025 at 5:43am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: AB350M Pro4 can´t install realtek LAN controller
Posted By: elluboy
Subject: AB350M Pro4 can´t install realtek LAN controller
Date Posted: 17 Oct 2017 at 1:26am
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" rel="nofollow - Hey I can´t install the Realtek Controller, every time it gives me the error "The realtek Network Controller was not found. If deep sleep mode is enabled Please plug the cable." I have tried turning it off, taking out RAM etc. Should I just RMA the board?
------------- Ryzen 5 1600, Palit GTX 1080, ASRock AB350M Pro4, Corsair Vengeance DDR4 2x8GB 3000MHz, Corsair MP500, Corsair RM650X |
Replies:
Posted By: MisterJ
Date Posted: 17 Oct 2017 at 3:20am
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elluboy, please provide complete specifications for your system, preferably in your signature as I have. Please open the BIOS and make sure in the Front Panel setting, that HD is selected and not AC97. If you cannot find it, post and I'll give a better description. Also, make sure your front panel audio connections are correct. In any case please let us hear back. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: elluboy
Date Posted: 17 Oct 2017 at 1:40pm
You should re-read my initial post, it has nothing to do with audio. The problem is with the network controller, nothing happens when I plug in the LAN cable, no LEDs, nothing. Also I cannot install the driver, because of the error that I described. ------------- Ryzen 5 1600, Palit GTX 1080, ASRock AB350M Pro4, Corsair Vengeance DDR4 2x8GB 3000MHz, Corsair MP500, Corsair RM650X |
MisterJ wrote:Posted By: MisterJ
Date Posted: 17 Oct 2017 at 11:25pm
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" rel="nofollow - Sorry, elluboy. You are correct I took Realtek as audio as it is on my board. Thanks for the specifications, but please list your BIOS version and OS. I suggest you add LAN to your title. You can do this by editing your first post. Others may be thinking of audio also. I looked at your board manual and can see nothing obvious but can only suggest you look in your BIOS (latest?) and see if there is any control to enable/disable the LAN. There will be for "Wake on LAN". I also suggest you open a support ticket, so you can RMA the board if needed. Sorry about the misread. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: datonyb
Date Posted: 18 Oct 2017 at 1:02am
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has this happened ALLTHE TIME or is since a bios update or something else ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: elluboy
Date Posted: 18 Oct 2017 at 2:25pm
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This is a brand new board I installed 2 days ago. It came default with BIOS version 2.40, I have also tried 3.00 and 3.10 all with default BIOS settings. I installed a PCI-E LAN card and that works without problems. I have contacted the ASRock support to see if this is a known issue. ------------- Ryzen 5 1600, Palit GTX 1080, ASRock AB350M Pro4, Corsair Vengeance DDR4 2x8GB 3000MHz, Corsair MP500, Corsair RM650X |
Posted By: J Z
Date Posted: 18 Oct 2017 at 11:44pm
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" rel="nofollow - http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
------------- Kind Regards, JZ https://shop.JZelectronic.de - Der Shop mit ausgesuchter ASRock Profi Hardware https://www.facebook.com/asrock.de |