Bluetooth stopped working x370 gaming itx-ac
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6371
Printed Date: 05 Feb 2025 at 2:46pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Bluetooth stopped working x370 gaming itx-ac
Posted By: uccykk
Subject: Bluetooth stopped working x370 gaming itx-ac
Date Posted: 19 Oct 2017 at 2:32pm
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" rel="nofollow - The bluetooth on the motherboard was working at the start when I built the pc. It was working as expected for around the first 1-2 weeks. Then it stopped working anymore. The option for enabling/disabling the bluetooth on Windows 10 has disappeared since then. I tried everything possible I found online. Disabling and re-enabling the bluetooth from the device manager does nothing. Actually when the device is enabled the device manager refreshes itself every 2 seconds. When I disable the bluetooth then the device manager stays stable without refreshing. That seems like the hardware has an issue then? The wifi on the other hand is working normally even though I don't use it, I can see it is working as expected. Thank you in advance,
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Replies:
Posted By: datonyb
Date Posted: 19 Oct 2017 at 8:32pm
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resetting the cmos usually seems to bring these back to life (eg unplug mains power and either pull the cmos battery and or use the jumper pin n the mainboard) ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: ASRock_TSD
Date Posted: 24 Oct 2017 at 6:13pm
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Dear uccykk, Greetings, this is ASRock TSD. About your question, there are some suggestions for verifying: 1. Please refer to the user manual to clear CMOS.(Page 27) http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X370%20Gaming-ITXac.pdf" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X370%20Gaming-ITXac.pdf 2. Please make sure the Bluetooth driver has been uninstalled through control panel. 3. Please refer below link to download Intel Bluetooth driver ver:19.10 for verifying. http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Gaming-ITXac/index.asp#osW1064" rel="nofollow - http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Gaming-ITXac/index.asp#osW1064 4. If possible, please re-install a flash OS and drivers on another HDD for verifying. Thanks! All the best, ASRock TSD |
Posted By: retinoschisis
Date Posted: 05 Apr 2018 at 9:07am
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" rel="nofollow - I have the same problem, but with FM2A88X-ITX / Win7. Would you suggest the same solutions? Thanks.
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Posted By: retinoschisis
Date Posted: 08 Apr 2018 at 7:09am
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" rel="nofollow - Is it possible for a Bluetooth module to spontaneously malfunction permanently? I cleared the CMOS and still cannot successfully load drivers for the device. Thanks for your attention.
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Posted By: kerberos_20
Date Posted: 08 Apr 2018 at 5:57pm
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" rel="nofollow - if u cant install drivers, than it will not work for sure windows should be telling you why it cant install it, maybe u can shows us some error code? ------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: retinoschisis
Date Posted: 08 Apr 2018 at 6:11pm
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The adapter worked for over a year, then suddenly stopped. Tried to reinstall drivers and failed. The dialog looks like this below. I think it's Error #1 but I'm not certain. Thank you. ============================ Windows encountered a problem installing the driver software for your device Windows found driver software for your device but encountered an error while attempting to install it. Qualcomm Atheros AR9462 Bluetooth 4.0 + HS One of the installers for this device cannot perform the installation at this time.
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Posted By: kerberos_20
Date Posted: 08 Apr 2018 at 6:30pm
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that doesnt tells much look in device manager for that bluetooth device and click on details if it shows some error code if its just driver not instaleed (code 28) then try to look for some info in https://technet.microsoft.com/en-us/library/aa996634%28v=exchg.65%29.aspx%3Ff=255&MSPPError=-2147217396" rel="nofollow - windows logs if it is code 10 than u need different drivers also make sure your windows is clean run sfc /scannow ------------- http://valid.x86.fr/diq4l4" rel="nofollow"> http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: retinoschisis
Date Posted: 08 Apr 2018 at 6:34pm
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Thank you for helping. This is from the Unknown Device > Properties This device is not configured correctly. (Code 1) To find a driver for this device, click Update Driver. There were some scannow errors but i'm not sure how to proceed. For example there appears to be a problem with iassdo.dll.mui. |
Posted By: kerberos_20
Date Posted: 08 Apr 2018 at 8:06pm
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1. Press Win + R to open Run dialog and type: cmd to open Command Prompt; 2. Type: Dism /Online /Cleanup-Image /RestoreHealth and hit Enter; 3. Reboot PC to keep all changes and repair sfc into working again. then run scf /scannow again ------------- http://valid.x86.fr/diq4l4" rel="nofollow"> http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: retinoschisis
Date Posted: 08 Apr 2018 at 8:50pm
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Thanks! Not sure what you mean in #3: "repair sfc into working again" Also, in Win7 DISM, it's not acceptable to use /RestoreHealth. Hope that's ok. But now I followed all your instructions. You are very kind. I'm trying to analyze the DISM log results. Also I tried a System Restore.
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Posted By: kerberos_20
Date Posted: 08 Apr 2018 at 8:58pm
The https://msdn.microsoft.com/en-us/library/hh824869.aspx" rel="nofollow - /RestoreHealth option is only available since Windows 8. For Windows 7, Microsoft backported the /ScanHealth option which does the same like RestoreHealth with the update https://support.microsoft.com/en-us/kb/2966583" rel="nofollow - KB2966583 .------------- http://valid.x86.fr/diq4l4" rel="nofollow"> http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: retinoschisis
Date Posted: 08 Apr 2018 at 9:17pm
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Thank you! I installed it! Now DISM looks like this: Deployment Image Servicing and Management tool
Version: 6.1.7600.16385 DISM.exe [dism_options] {WIM_command} [<WIM_arguments>] DISM.exe {/Image:<path_to_offline_image> | /Online} [dism_options] {servicing_command} [<servicing_arguments>] DESCRIPTION: DISM enumerates, installs, uninstalls, configures, and updates features and packages in Windows images. The commands that are available depend on the image being serviced and whether the image is offline or running. WIM COMMANDS: /Get-MountedWimInfo - Displays information about mounted WIM images. /Get-WimInfo- Displays information about images in a WIM file. /Commit-Wim - Saves changes to a mounted WIM image. /Unmount-Wim- Unmounts a mounted WIM image. /Mount-Wim - Mounts an image from a WIM file. /Remount-Wim- Recovers an orphaned WIM mount directory. /Cleanup-Wim- Deletes resources associated with mounted WIM images that are corrupt. |
Posted By: retinoschisis
Date Posted: 08 Apr 2018 at 9:18pm
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" rel="nofollow - IMAGE SPECIFICATIONS: /Online - Targets the running operating system. /Image - Specifies the path to the root directory of an offline Windows image. DISM OPTIONS: /English- Displays command line output in English. /Format - Specifies the report output format. /WinDir - Specifies the path to the Windows directory. /SysDriveDir- Specifies the path to the system-loader file named BootMgr. /LogPath- Specifies the logfile path. /LogLevel - Specifies the output level shown in the log (1-4). /NoRestart - Suppresses automatic reboots and reboot prompts. /Quiet - Suppresses all output except for error messages. /ScratchDir - Specifies the path to a scratch directory. For more information about these DISM options and their arguments, specify an option immediately before /?. Examples: DISM.exe /Mount-Wim /? DISM.exe /ScratchDir /? DISM.exe /Image:C:\test\offline /? DISM.exe /Online /? |