X399 Taichi: CPU protective cover missing?
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6729
Printed Date: 27 Dec 2024 at 7:46am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: X399 Taichi: CPU protective cover missing?
Posted By: jmmec
Subject: X399 Taichi: CPU protective cover missing?
Date Posted: 27 Nov 2017 at 11:45am
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" rel="nofollow - Hi, Don't TR4 / X399 motherboards - such as the Taichi - come with a greyish protective cover over the LGA (CPU pins), similar to what is shown in this image? https://eteknix-eteknixltd.netdna-ssl.com/wp-content/uploads/2017/08/How-to-Install-X399-Threadripper-AMD-CPU-800x447-800x447.jpg I just received an X399 Taichi from NewEgg, and it has a Foxconn TR4 socket without the greyish protective cover. The board otherwise seems to be brand new. Thanks |
Replies:
Posted By: Xaltar
Date Posted: 27 Nov 2017 at 2:49pm
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If the pins on the board are exposed then there is a cover missing. This would be a newegg issue, generally this cover is required for warranty purposes (at least it is here in Bulgaria). I would contact newegg and inquire. I would imagine the board you were sent was a return that was checked, cleared and resold. ------------- 
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Posted By: ssateneth
Date Posted: 27 Nov 2017 at 5:16pm
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Depends on if you got foxconn or lotes socket. My MSI x399 board had an extra grey cover that locked into place as well as the sliding clear cover. Asrock just had sliding clear cover, but thats fine because it still protects socket pins.
------------- MB: X399 Taichi, UEFI L3.32 VGA: EVGA 1080 Ti FTW3 PSU: Seasonic PRIME 1300 W PLATINUM CPU: AMD Ryzen Threadripper 2950X MEM: 4x16GB, 3600MHz G.Skill Trident Z F4-3600C17Q-64GTZKW |
Posted By: Xaltar
Date Posted: 27 Nov 2017 at 6:06pm
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Thanks for the clarification ssateneth. I have not had my hands on ASRock's X399 boards yet so wasn't sure what the socket cover looked like, hence my comment about exposed pins. So long as there is a cover over them (regardless of design or color) and it doesn't look like a home made cover, it is likely from the factory. I always hold on to mine and use them again as and when I sell on my ex-upgrade parts. -------------
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Posted By: JUANNY
Date Posted: 28 Nov 2017 at 3:26am
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" rel="nofollow - My X399 Fatality Pro Gaming that I purchased from Newegg did not come with the grey socket cover-the only thing it had was the sliding cover that goes into the frame. For future reference will Asrock accept an RMA without that grey cover? ------------- Asrock X399 Fatality Pro Gaming Bios 2.0 Threadripper 1950X Cpu cooler Enermax 360 mm TR4 GSkill 64 GB F4-2933C14Q-64GFX Windows 10 X64 PRO Version 1709 Build 16299.19 2X EVGA 1080 TI in SLI mode |
Posted By: jmmec
Date Posted: 28 Nov 2017 at 10:26am
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So I guess the bottom line is: * Foxconn connectors only have the clear plastic top cover; they don't have the protective cover over the LGA pins. Foxconn probably saved US $0.01 per motherboard. * Lotes connectors have the clear plastic top cover AND a second protective cover over the LGA pins. |
Posted By: parsec
Date Posted: 28 Nov 2017 at 11:10am
As long as ASRock is using the sliding plastic cover provided with the Foxconn CPU socket, there is nothing more you need to protect the CPU socket for an RMA. If you check the Installing the CPU section of the X399 Taichi manual, it just shows the removal of the clear plastic cover, and nothing else. The ASRock manuals for Intel processor boards show the standard single Intel CPU cover, so there is no difference in the format. Does the clear removable cover have any text printed on it about saving/using the cover when the socket is empty? ------------- http://valid.x86.fr/48rujh" rel="nofollow"> 
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JUANNY wrote:Posted By: Firebrand
Date Posted: 03 Jan 2018 at 5:32am
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Can confirm that my December ASRock x399 Foxconn (F*x-cons) didn't come with a grey protector AND it was the most difficult/frustrating thing in the world to get those 3 screws tightened. The amount of force needed was extremely unexpected, and I had to disregard the instructions to make it work because of their stupid screws. The board works fine -- but the F*x-cons need to do their job better. It really makes me wonder who the h*ll is the quality control manager. I recommend everyone look for LOTES boards & buy local, instead of on Newegg. [ASRock, you really need to discipline your suppliers! I shouldn't have to nearly damage my board to tighten a couple screws!] ------------- ASRock x399 Fatal1ty; BIOS v.2.00; AMD 1950x Threadripper; MSI 1080 Ti Gaming Trio; EVGA 1600 T2; Enermax Liqtech 280; BeQuiet DarkBase Pro 900. |
Posted By: SoniC
Date Posted: 03 Jan 2018 at 2:59pm
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There is no need to put such force... you just need to fasten the screws in a different way. Doing as I describe here requires less force and actually prevents any damage to the cpu/board/socket. You still follow the routine (1->2->3) BUT don't torque the 1 way down to the end -- it creates an extra gap (thus extra pressure was required from your side for 2 and 3). Just torque it down till it holds, do this with 2 and 3 (till they hold) and then torque 1 with the tool down. do this to 2 and 3 too. It has been explained by Kyle here: https://www.youtube.com/watch?v=RUOZE0N5WE8 Start from >3Minutes. ------------- -=SoniC=- TR x1950, ASRock X399 FPG (v. 3.33A), G.Skill 3200 CL14 64GB, Enermax LiqTech 280, AMD Vega 64 LC, 10x HDDs (mostly Hitachi), 2x M.2 (970EVO,960Pro), Xonar DX, AX1200i PSU |
Posted By: Firebrand
Date Posted: 04 Jan 2018 at 10:02am
You might be right in some cases -- but not all. I already knew about ALL of the tricks people were using before I installed my Processor (luckily). However, mine still required tremendous force. And I actually had to thread the 2nd & 3rd screw first halfway, just to force the 1st screw to thread a little bit, then UNSCREW the 2nd & 3rd screw partially (so maybe only 25% threaded now) to release pressure to allow the 1st screw to JUST ATTACH, and then I screwed the 1st screw half-way, then 2nd and 3rd halfway, and then TIGHTENED all of them in the proper order. My method worked for my F*xconns board. NO OTHER METHOD WORKED. Your mileage my vary -- I highly recommend staying away from F*xconn trash until they fix this. ------------- ASRock x399 Fatal1ty; BIOS v.2.00; AMD 1950x Threadripper; MSI 1080 Ti Gaming Trio; EVGA 1600 T2; Enermax Liqtech 280; BeQuiet DarkBase Pro 900. |
Posted By: ssateneth
Date Posted: 06 Jan 2018 at 8:07am
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My asrock taichi x399 baord also has foxconn socket and was extremely hard to thread the screw into the hole without putting a huge amount of force downwards. The screws are not long enough. This is a flaw with the foxconn socket itself. I had an MSI x399 board with a Lotes socket and it was VERY EASY to thread the screw into the hole, because the screw was a tiny bit longer. I did not have to push down it all. It simply screwed in with no effort. Jayz2cents did a video on the screw threading issue explaining the exact same thing. Maybe you should look that up.\ Stop perpetuating the myth that "well you weren't doing it right" as you obviously haven't encountered the issue yourself.
------------- MB: X399 Taichi, UEFI L3.32 VGA: EVGA 1080 Ti FTW3 PSU: Seasonic PRIME 1300 W PLATINUM CPU: AMD Ryzen Threadripper 2950X MEM: 4x16GB, 3600MHz G.Skill Trident Z F4-3600C17Q-64GTZKW |