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The Case of the Disappearing SSD Asrock Z87 Extrem

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6733
Printed Date: 31 Jul 2025 at 11:13am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: The Case of the Disappearing SSD Asrock Z87 Extrem
Posted By: Divinehammer
Subject: The Case of the Disappearing SSD Asrock Z87 Extrem
Date Posted: 27 Nov 2017 at 11:14pm
My issue is that one of my HDD has gone missing. I say missing because when I first installed it I could initialize it and I changed its name and added a folder. Shortly after that I went to write to it and the drive was gone. This was all in the same session. My drive that I added is an SSD Samsung Evo 125GB which I used for a time as my main drive. Prior to installing this drive I did reformat the drive using external cables so it was clean. When I first installed it in Disk management I removed the system partition because that seeme to be not needed as it wasnt the boot disk (Just adding it for games).
I have had this motherboard for some time now and my Optical drive has frequently gone missing. Sometimes a reboot would show it in the OS again for a bit and then it would disappear sometimes not. So here is the strange part I have a USB Hub that is always plugged in with two flash drives that appear as drive letters in my OS (Windows 10). When I removed the two USB sticks and rebooted my Optical drive started showing again permanently. I will say I have a lot of disks in my system there are 8 SATA plugs in my mobo and all but one is in use I have my Optical drive A0 Sata port A1 is empty the rest have drives plugged in two SSD and 4 HDD various sizes. I also have an external drive connected. and the two flash drives so that is all my storage. The bios does not recognize my SSD drive that I installed which I have read could be because of a bad power off. 

The drives missing or failing to show makes it seem like I have a drive contention issue. I have looked at the IRQ ports and everything seems fine I see some sound items using the same IRQ but dont really know what I am looking for. I know the sata port and cables are good because the SSD drive replaced an aging HDD in the case. Can anyone help me out here. first I removed two HDD drives and added back a new HDD and this SSD, Windows and the Bios did not see the SSD drive, I took it apart and made sure connections were good. Then the SSD was was found by OS, I changed the drive letter to X and renamed the drive, added a folder, went to move a steam game drive cannot be found. went and looked it was missing under My PC and Disk Manager, rebooted it didnt show. I do not see the drive under Device manager.
I have flashed my BIOS up to 3.4 that didnt seem to change things.
 I was looking online and I saw where someone suggested that you update the Intel Management Engine Interface in device manager. I did do that and it did find an update the driver. So I rebooted and the SSD magically appeared in my PC I created a folder on the disk and everything. Left for a bit and it disappeared again. I rebooted again and just watched it. It disappeared after 10 mins almost exactly and that is repeatable. 
##Update: While I could see the drive I deleted all volumes recreated and reformatted the drive and changed the drive letter. Again at 10 mins in the drive was removed. In the Event logs this is what I saw.
1. A warning iaStorA Reset to device, \Device\RaidPort0, was issued.
2.A warning Disk 3 has been surprise removed.





Thanks in advance. 



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