ASRock Z370 Extreme4 problem shutting down
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=6981
Printed Date: 28 Sep 2024 at 5:14am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock Z370 Extreme4 problem shutting down
Posted By: hansi12
Subject: ASRock Z370 Extreme4 problem shutting down
Date Posted: 18 Dec 2017 at 5:59am
|
My CPU clock will occasionally lock to a certain frequency, and when this happens my PC wont shut down anymore. This only seems to happen in CPU Ratio= Auto. Sometimes it happens after 5mins, sometimes 1 hour. And as a coindidence ,if i set my CPU Ratio to Per Core or All Core (any Value), my PC will also not shut down from the get go. Maybe because the CPU Clock is also locked. What happens is lights and fans stay on, only Monitors turn off. Pressing the power button long enough will power it down. What also happens is that my PC will improperly restart in the same situation. It does turn off the whole system for ~1sec then turns it on again, sometimes 2 times. But this is less of a Probllem. Seems to be all the same Issue nonetheless. It seems something is locked up internally. The 8700Clock does normally vary from 800 to 4700mhz, all works, my PC shuts down and restarts fine and quick etc. I tried BIOS 1.20 and newest 1.30. With 8700K seasonic x series 560 watt 2x8 GB ddr4 in A2 B2 |
Replies:
Posted By: hansi12
Date Posted: 18 Dec 2017 at 7:28am
|
" rel="nofollow - Hm maybe VCCST Voltage was too high? The Board sets it to 1,25 in auto. Put it to 1,2 and it works? Anyone know why? |
Posted By: hansi12
Date Posted: 19 Dec 2017 at 7:30am
|
Apparantly all my Problems are truely gone. Weird VCCIO and VCCSA were also too high as this was the cause for rare memtest errors. |
Posted By: tjaaa
Date Posted: 24 Dec 2017 at 8:24pm
|
I have same problem with Z370 Extreme4 + 8700k + 3200mhz ddr4+windows 10. Machine requires me to hold down button to shut it down. Once I noticed it got it back up the next day with my software open as it went into some hibernate or something weird. The main problem are those locked voltages and frequencies of the CPU. While my computer is stable I do notice often that it locks at some weird lowered state like 1200mhz or 2500mhz etc. Now I have observed it for few days now but my suspition is that at least for me it doesn't randomly happen during work but instead it loads at wrong mhz at start of the machine and until the computer gets restarted it stays at lets say 2500mhz. I could be wrong here though. I tried to contact uefi support from the bios but it sais connection failed because asrock quality = lol. |
Posted By: hansi12
Date Posted: 25 Dec 2017 at 6:38am
|
Yea just lower VCCST to 1.2 or some. This is how i solved it. And i also had the frequency lock. It was when my PC wouldnt power down, so i figure this is the same issue. Often it would lock at my OC clock 4,9Ghz. But sometimes it locked lower or even 800Mhz |
Posted By: tjaaa
Date Posted: 09 Jan 2018 at 11:17pm
|
Yeah VCCST at 1.2 solved the issue, thanks. |
Posted By: benny
Date Posted: 18 Apr 2018 at 5:03am
|
" rel="nofollow - Hi everybody, I'm having the same problem on my brand new build with Extreme4 and 8700k . System performs brilliantly and stable, but occasionally (let's say 2 out of 5 times) when shutting down, Windows close correctly but fans and leds stay on and I have to long press power button on the case. System is overclocked (4.8Ghz with fixed 1.155 volts), but the same happens with default clock. I checked VCCST but it's already at 1.15. How can I check the frequency locks? Any other suggestion? Thanks! |
Posted By: badbri
Date Posted: 18 Apr 2018 at 10:27am
|
Sounds like a Windows issue. The BIOS and OS talk to each other and I bet you have a power saving setting that is not good when overclocking. Try changing your Windows Power Options to Balanced and see what happens. Also disabling C states in the BIOS might help. ------------- https://www.passmark.com/baselines/V9/display.php?id=99573335296 |
Posted By: benny
Date Posted: 19 Apr 2018 at 3:40am
" rel="nofollow -
Power options is already set to "balanced", I experienced the same behaviour even without overclock. I will try disabling C state. I also think that A-Tuning utility could make some mess, what do you think?
|
badbri wrote:Posted By: elrafo
Date Posted: 22 Apr 2018 at 7:29pm
|
" rel="nofollow - I have the same problem with the 8700 (non k) and the z370 extreme 4 motherboard. Can you tell me exactly what options do you changed and to what numbers? thanks a lot. |
Posted By: benny
Date Posted: 26 Apr 2018 at 3:44pm
Do you mean your system cannot shutdown properly (fans and leds stay on)? Do this happen every time you wanna turn the pc off? I've been running some test, disabling auto start of A-tuning utility and the problem didn't show for some day, but yesterday happened again :( I noticed that usually I experience the problem when I shut down PC after a gaming session, stopping windows righe after quitting the game. but maybe it's just a coincidence...
|
Posted By: razvan974
Date Posted: 26 Apr 2018 at 7:53pm
|
There is no problem with motherboard or any other components if ( only) the LEDS stay on... You must properly configure power state in UEFI... To do that , you must enter in Advanced Mode - Advanced Cipset Configuration - Deep Sleep - set it to Enabled in S4-S5. After that, when you shut down from windows, the computer will shut down completelly ( including leds)... |
Posted By: benny
Date Posted: 26 Apr 2018 at 9:16pm
Thanks, I will give it a try but, just to be clear, it doesn't happen all the times and not only the leds but fans and CPU pump stay on too. From this state, reset button doesn't work, and the only thing is to long press power button. In addition, considering that I started to experience this issue from the beginning of this build, with stock UEFI config and no overclock or other customization, I don't understand why I should manually change some advanced settings just to make a basic behaviour (like shutting down the PC) properly work.
|
Posted By: razvan974
Date Posted: 26 Apr 2018 at 9:39pm
|
Because UEFI stock do not have Deep Sleep state activated and everyone which use the motherboard without changig this will encounter this situation. ( LEDS and keyboard and mouse LEDS remains powered). |
Posted By: benny
Date Posted: 28 Apr 2018 at 1:19am
If you actually mean than ONLY mobo leds, mouse and keyboard stay on (generally speaking, USB powered device), this is not my case, because in my PC even fans and CPU pump stay on.
|
Posted By: Xaltar
Date Posted: 28 Apr 2018 at 1:21am
|
" rel="nofollow - I have to ask, is this a fresh OS install or a carry over from another system? The only time I have seen issues like this have been with OS installs that were set up on a different system. ------------- 
|
Posted By: benny
Date Posted: 28 Apr 2018 at 5:18am
Fresh install, windows 10 pro x64
|
Posted By: benny
Date Posted: 28 Apr 2018 at 9:14pm
| Update: I enabled Deep Sleep in UEFI, but after a couple of days I experienced again the problem. Now I disabled Fast Startup in Windows, we'll see if something changes. |
Posted By: benny
Date Posted: 02 May 2018 at 3:56am
| Another (sad) update: even disabling fast start up didn't solve the issue: pc still continue to not shut down occasionally . I don't have any clues about this... :( |
Posted By: deralx9000
Date Posted: 28 Aug 2018 at 2:41pm
| " rel="nofollow - Did you fix the issue? |
Posted By: benny
Date Posted: 28 Aug 2018 at 2:51pm
Actually yes, but I don't know why
 . Computer is shutting down properly from weeks, but I didn't do anything. Maybe a windows update? |