Please, update Thunderbolt FW in BIOS
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=70017
Printed Date: 29 Jan 2026 at 9:23am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Please, update Thunderbolt FW in BIOS
Posted By: HashiramaS
Subject: Please, update Thunderbolt FW in BIOS
Date Posted: 03 Oct 2024 at 4:03pm
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Z690 Phantom Gaming-ITX/TB4 Bios 19.07 13600kf Windows 11 Pro 23H2 22631.4169 UGREEN TB4 40Gbps external NVMe case. Thunderbolt NVM Firmware version 30.0 Dear Asrock, can you update the Thunderbolt NVM Firmware included in the bios? I have the latest version of the bios installed, but it has an outdated version of Thunderbolt NVM Firmware - 30.0, while the latest version has a number around 50.0. My TB4 external case UGREEN will not start when plugged into the appropriate port on the motherboard. The case is definitely functional, tested on other PC. The UGREEN support said I need to update the Thunderbolt NVM Firmware, but it's part of the bios and I can't do it myself. I've found the same problem on Reddit with other people, and it was solved by updating the Thunderbolt NVM Firmware to at least version 36.0. (as an example - https://www.reddit.com/r/Thunderbolt/comments/18cjcnw/zikedrive_z666_usb4_enclosure_asm2464pd_isnt/" rel="nofollow - https://www.reddit.com/r/Thunderbolt/comments/18cjcnw/zikedrive_z666_usb4_enclosure_asm2464pd_isnt/ ) |
Replies:
Posted By: Xaltar
Date Posted: 03 Oct 2024 at 6:01pm
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https://tw.asrock.com/events/tsd.asp" rel="nofollow - https://tw.asrock.com/events/tsd.asp Try opening a support ticket with ASRock directly. You can include a link to your post here. ------------- 
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Posted By: asf
Date Posted: 13 Jan 2025 at 7:43am
I have the same problem on the same motherboard (but with different TB4 enclosure, from Satech). Updated BIOS (it didn't update NVM Firmware), Windows 10, nothing helps. Did you resolve your issue? |
HashiramaS wrote:Posted By: beliarttl
Date Posted: 08 Dec 2025 at 8:31am
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Any chance that ASRock care about customers? I don't know why but this motherboard have worse support than motherboards from cheap Chinese brands. No current Intel ME firmware, no current Thunderbolt 4 NVM firmware. It is expensive garbage. I can't use the port that is in the motherboard to connect the SSD just because ASRock don't care about updates and customers. |
Posted By: Xaltar
Date Posted: 08 Dec 2025 at 3:47pm
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https://tw.asrock.com/events/tsd.asp" rel="nofollow - https://tw.asrock.com/events/tsd.asp Try opening a support ticket with ASRock directly. This is a community forum not an official support page. ASRock does have a presence here on the forums but it was created to allow ASRock users to share and discuss their experiences with ASRock products and help each other resolve issues. Official support requires a support ticket to speak with ASRock's Tech Support team. -------------
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Posted By: beliarttl
Date Posted: 17 Dec 2025 at 9:09am
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Already done that. No answer except autoresponder. I know that this is community forum. People should know that even if they buy a pricey "high end" mobo from ASRock than there will be no updates for that product. Thunderbolt is oneof issues. But also Intel ME firmware? This is a huge security problem. I managed to update Intel ME with default Intel fw and tool with correct version for that mobo, but most people will not have such knowledge. TB firmware is more complicated because it is merged with BIOS. Nevertheless ASRock doesn't care about updates for their products and thos is clear patern, because I'm not the person who started this topic... |
Posted By: Xaltar
Date Posted: 17 Dec 2025 at 5:17pm
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Sorry I can't be of more help. It may be a known issue they are working on a fix for, sometimes they will not respond if the solution is incoming (which I don't agree with). Keep an eye out for BIOS updates. -------------
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Posted By: beliarttl
Date Posted: 20 Dec 2025 at 3:26am
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I have a real doubts about that.. You see the drivers for that motherboard on Asrock site are so old that it is better to get drivers from other source for safety reasons. INTEL ME have no security patches. BIOS was updated in OCT and it still dosen't have update fort TB4 firmware. The newest 'drivers' for that board are to RGB.. I think that people care more about secure, stable and working device than the color od LED... |
Posted By: heritagefort21
Date Posted: 30 Dec 2025 at 2:42am
| This does sound like a BIOS-level limitation rather than a hardware fault, especially since the enclosure works elsewhere. Hopefully ASRock pushes a newer Thunderbolt NVM soon, as this affects real-world usability. |
Posted By: beliarttl
Date Posted: 02 Jan 2026 at 7:31pm
| Yes, this is the BIOS/Firmware limitation. But if you are decided to buy hardware and know that the vendor is not updating firmware than it is better to change vendor than have hardware with security issues because of old firmware. |
Posted By: beliarttl
Date Posted: 08 Jan 2026 at 4:37am
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Any chance that this motherboard will receive thunderbolt firmware update? I know that it was just a little over a year so unfortunetly there are still some users of 12-14th gen of Intel CPUs.. An I understand that this topic is so complicated that probably the new Apollo program will started sooner than the TB4 firmware update arrive for that mobo. Hope that Asrock will not support any crucial infractructure. We will be screwd than. If this is a support of "premium line" motherboards. |