AMD Motherboards - Bluetooth problem on X399 Taichi

Print Page | Close Window

Bluetooth problem on X399 Taichi

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7037
Printed Date: 29 Jun 2025 at 12:02pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Bluetooth problem on X399 Taichi

Posted By: LordPlayboy
Subject: Bluetooth problem on X399 Taichi
Date Posted: 22 Dec 2017 at 12:12pm

Hi,

First few days it was working properly on Win10.

Then suddenly stop. Try to reinstall driver and software but nothing working.

This is the msg showing in device manager.

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Is there any other way can repair it by myself if it is hardware problem or if it is software please tell me what to do.

Thank guys.

Replies:

Posted By: ASRock_TSD
Date Posted: 26 Dec 2017 at 11:48am

Dear LordPlayboy,

Greetings, this is ASRock TSD.

According to your Bluetooth question, we provide some suggestions for verifying:

1. Please enter the BIOS setup and then press [F9] to load BIOS default setting.

2. Please un-install the Bluetooth driver from Control Panel.

After that, please enter to the device manager to check if you can see the Bluetooth device.

If not, try to right click the "Desktop-xxxxx" at the top of the Device Manager to Scan for Hardware change. Check whether it can work with Win10 inbox driver.

3. After uninstalling the Bluetooth driver, please install Intel Bluetooth driver ver:19.60.0.3 from our driver support page to verify:

http://www.asrock.com/MB/AMD/X399%20Taichi/index.asp#Download" rel="nofollow - https://www.asrock.com/MB/AMD/X399%20Taichi/index.asp#Download

4. If possible, please reinstall the OS to verify.

Thanks!

All the best,

ASRock TSD

Posted By: wcravens
Date Posted: 09 Nov 2018 at 10:57pm

Hello! I recently have had the same issue.

My bluetooth stopped working over night last weekend, and I have spent about a week trying to troubleshoot/reading through forums to fix the issue.

Computer stats:

ASRock X399 Taichi
OS - Microsoft Windows 10 Home (64-bit)
For Intel Bluetooth for WIndows 10:
- Driver Version - 20.90.1.1
- Driver Date 1-/8/2018
- Device ID: USB\VID_8087&PID_0AA7&REV_0001

Here's the error that I get:

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

After running the troubleshooter, I still have:

Check Bluetooth radio status - Not Fixed

Here's what all I have done:

Device Manager -> right click -> uninstall device and delete all software for the device.
Check for Microsoft updates, run the troubleshooter,
Go Directly to Intel website to check the

Posted By: beasy
Date Posted: 12 Nov 2018 at 10:47am

i have the same problem with bluetooth on x399 taichi gaming pro. also i found my aquantia ethernet not working also.

even worse, i have to disable bluetooth for now, because it will cause boot failure sometimes.

Posted By: jackycct
Date Posted: 24 May 2019 at 12:55am

You may try this if you have the following symptoms:
1. BT does not work
2. Device manager keeps refreshing

It seems the radio was stuck in a Bluetooth LE scan mode, even after reboot/reinstall/disable/enable.

Solution:
1. turning the bluetooth radio off in the UEFI
2. booting into OS
3. shutting down
4. enabling the radio again in the UEFI
5. booting into OS and BT should work again

Posted By: anton01
Date Posted: 03 Jul 2020 at 3:24am

This does help, however this happens very often, few times a week now. Is there a permanent fix?

Posted By: nima
Date Posted: 06 Jul 2020 at 1:58pm

download and install the latest Intel Bluetooth driver from Intel Download Center

(v21)

Posted By: adeel2cool
Date Posted: 28 Mar 2023 at 3:46pm

Is anyone able to fix the Bluetooth issue. because I still have the same issue with Bluetooth and WiFi even I reinstall windows 11 and try setting on off auto in bios and is not working

Posted By: Otosama
Date Posted: 19 Jun 2024 at 4:06pm

Same issue with ASRock X299 Taichi XE. No bluethooth and wi-fi detected on Win 11. On win 10 worked good.

Posted By: M440
Date Posted: 21 Jun 2024 at 12:39pm

what Wi-Fi card you use?

I use Mediatek MT7922 and the bluetooth IMO does not work in windows 11 up to this date. Tried a couple months ago bare metal and recently passingthrough to VM. I used the most recent drivers from MS catalogue. Some people claim Asus drivers worked for them, but i dont have time for this. Actually the binary drivers are the same for windows and linux, so its obv MS fault.

i couldent be more happy i purchased MT7922 because in linux it works flawless and I can make Access Point (not possible with AX210). Got it used at craigslist dirt cheap. Cant wait to try wifi 7 MT7925/MT7927 and putting the MT7922 in a laptop in place of 9560 card

-------------
asrock b650m-hdv/m.2, ryzen 7700x@85watt, arch/kde

Posted By: M440
Date Posted: 27 Jun 2024 at 2:08pm

ok, so i exchanged the intel 9560 wifi card for mediatek mt7922 in a Dell 7400 2in1 laptop.

in windows it does not work. You have to connect internet to download drivers. I tried.. dell drivers this time - the wifi card was not recognized. I gave up. Windows bare metal without internet will be even better.

it works out of the box in linux. the traansfer speeds are faster, the signal is better but what is most suprising - the battery life is better. I thought it was to be opposite, because 9560 is cnvio or something - its suppose to offload functions to cpu. Considering i bought this laptop refurbished with battery described as 'faulty' and now it can work 3.5h this is nice (used to be ~2.5)


?��?  mm@7400:  ~    07:57  27.06
?��?>$ inxi -xxxF
System:
  Host: 7400 Kernel: 6.9.6-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc
    v: 14.1.1 clocksource: tsc
  Desktop: KDE Plasma v: 6.1.0 tk: Qt v: N/A wm: kwin_wayland vt: 1 dm: SDDM
    Distro: Arch Linux
Machine:
  Type: Convertible System: Dell product: Latitude 7400 2-in-1 v: N/A
    serial: <superuser required> Chassis: type: 31 serial: <superuser required>
  Mobo: Dell model: 0HCNR3 v: A00 serial: <superuser required> part-nu: 08E2
    uuid: <superuser required> UEFI: Dell v: 1.26.0 date: 12/14/2023
Battery:
  ID-1: BAT0 charge: 40.0 Wh (88.7%) condition: 45.1/78.0 Wh (57.8%)
    volts: 12.0 min: 11.4 model: BYD DELL 2K0CK95 type: Li-poly serial: 4338
    status: discharging
CPU:
  Info: quad core model: Intel Core i7-8665U bits: 64 type: MT MCP
    smt: enabled arch: Comet/Whiskey Lake note: check rev: C cache: L1: 256 KiB
    L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 437 high: 700 min/max: 400/4800 cores: 1: 400 2: 700
    3: 400 4: 400 5: 400 6: 400 7: 400 8: 400 bogomips: 33599
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel WhiskeyLake-U GT2 [UHD Graphics 620] vendor: Dell
    driver: i915 v: kernel arch: Gen-9.5 ports: active: eDP-1 empty: DP-1,
    DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:3ea0 class-ID: 0300
  Device-2: Realtek Integrated_Webcam_HD driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 bus-ID: 1-6:2 chip-ID: 0bda:5530 class-ID: 0e02
    serial: 200901010001
  Display: wayland server: X.org v: 1.21.1.13 with: Xwayland v: 24.1.0
    compositor: kwin_wayland driver: X: loaded: modesetting
    alternate: fbdev,intel,vesa dri: iris gpu: i915 display-ID: 0
  Monitor-1: eDP-1 res: 1920x1080 size: N/A modes: N/A
  API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
    device: 1 drv: swrast surfaceless: drv: iris wayland: drv: iris x11:
    drv: iris inactive: gbm
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.2-arch1.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel UHD Graphics 620 (WHL
    GT2) device-ID: 8086:3ea0 display-ID: :1.0
  API: Vulkan v: 1.3.279 layers: N/A surfaces: xcb,xlib,wayland device: 0
    type: integrated-gpu driver: mesa intel device-ID: 8086:3ea0
Audio:
  Device-1: Intel Cannon Point-LP High Definition Audio vendor: Dell
    driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:9dc8
    class-ID: 0403
  API: ALSA v: k6.9.6-zen1-1-zen status: kernel-api
  Server-1: PipeWire v: 1.0.7 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin
Network:
  Device-1: MEDIATEK MT7922 802.11ax PCI Express Wireless Network Adapter
    vendor: Foxconn driver: mt7921e v: kernel pcie: speed: 5 GT/s lanes: 1
    bus-ID: 02:00.0 chip-ID: 14c3:0616 class-ID: 0280
  IF: wlp2s0 state: up mac: 38:d5:7a:4b:7e:e1
  IF-ID-1: virbr0 state: down mac: 52:54:00:73:e6:79
Bluetooth:
  Device-1: Foxconn / Hon Hai Wireless_Device driver: btusb v: 0.8 type: USB
    rev: 2.1 speed: 480 Mb/s lanes: 1 bus-ID: 1-10:3 chip-ID: 0489:e0e2
    class-ID: e001 serial: 000000000
  Report: btmgmt ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: 38:D5:7A:4B:7E:E2 bt-v: 5.2
    lmp-v: 11
Drives:
  Local Storage: total: 476.94 GiB used: 188.67 GiB (39.6%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: PM981 NVMe 512GB
    size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 tech: SSD serial: S3ZHNX0M801851
    fw-rev: EXA74D1Q temp: 27.9 C scheme: GPT
Partition:
  ID-1: / size: 126.88 GiB used: 111.82 GiB (88.1%) fs: ext4
    dev: /dev/nvme0n1p3
  ID-2: /boot/efi size: 998 MiB used: 98.2 MiB (9.8%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 19.53 GiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/nvme0n1p2
Sensors:
  System Temperatures: cpu: 36.0 C pch: 32.0 C mobo: 29.0 C
  Fan Speeds (rpm): cpu: 0
Info:
  Memory: total: 16 GiB available: 15.4 GiB used: 1.43 GiB (9.3%)
  Processes: 302 Power: uptime: 18m states: freeze,mem,disk suspend: s2idle
    wakeups: 3 hibernate: platform Init: systemd v: 256 default: graphical
  Packages: pm: pacman pkgs: 1386 Compilers: clang: 17.0.6 gcc: 14.1.1
    Shell: fish v: 3.7.1 default: Bash v: 5.2.26 running-in: wezterm-gui
    inxi: 3.3.35
?��?  mm@7400:  ~    07:57  27.06
?��?>$ cat /etc/systemd/system-sleep/mt7921e.sh
#!/bin/sh
if [$1=post];then
modprobe mt7921e
if [$1=pre];then
modprobe -r mt7921e
fi
exit 0

-------------
asrock b650m-hdv/m.2, ryzen 7700x@85watt, arch/kde

Posted By: WarpedTrekker
Date Posted: 23 Jun 2025 at 1:18pm

It is now 2025. I've been having bluetooth issues for months or longer. I know this board is old, but my Logitech MX mouse and keyboard will stop responding. Cursor and everything blinks and system is not locked up. But I left device manager open and Logitech software to see what has been happening. It would show both my mouse and keyboard disconnecting and reconnecting over and over again. Tried different bluetooth drivers including the old one on ASRock support. No change and still have issues.

Sometimes if I wait 30min or more, bluetooh responds again. Other times I have to hard power down system and restart to get KB/MS control back. In the BIOS i have it not on Auto but ON for bluetooth. Still have issue.

I'm building new PC but not with ASRock. Issue also occurs with WiFi. Disconnect and reconnect again. I try Logitech USB WiFi adapter for the KB/MS, and it says reconnecting all the time. If anyone finds a solution, let everyone know. But this PC and ASRock is being dismantled and thrown in trash.