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Asrock x399 fatal1ty Windows 7 sleep mode

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7045
Printed Date: 19 Jul 2025 at 7:37am
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Topic: Asrock x399 fatal1ty Windows 7 sleep mode
Posted By: XPuska
Subject: Asrock x399 fatal1ty Windows 7 sleep mode
Date Posted: 23 Dec 2017 at 11:18pm
After installing Windows 7, I can not put my computer into sleep or hibernate mode. The options in the sleep and hibernation graph are inactive. 
Asrock x399 fatal1ty UEFI 2.00



Replies:
Posted By: MisterJ
Date Posted: 24 Dec 2017 at 12:19am
" rel="nofollow - XPuska, for starters, your board only officially supports W10 version 1703 and higher.  Have you DLed and installed the chip set drivers from here?: http://support.amd.com/en-us/download
Good luck and enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: XPuska
Date Posted: 24 Dec 2017 at 2:20am
All drivers were installed, and I experimented with different versions. There is no result.


Posted By: MisterJ
Date Posted: 24 Dec 2017 at 4:47am
" rel="nofollow - XPuska, please answer my question.  Do you have the AMD Chip Set drivers installed?  John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: parsec
Date Posted: 24 Dec 2017 at 11:40am
" rel="nofollow -
Originally posted by XPuska XPuska wrote:

After installing Windows 7, I can not put my computer into sleep or hibernate mode. The options in the sleep and hibernation graph are inactive. 
Asrock x399 fatal1ty UEFI 2.00



What Windows option do you find the Sleep and Hibernate options inactive? Power Plan? Power Option System settings? Did you click on Change settings that are not currently available on the System Settings screen?

If the PC enters Sleep and then wakes by itself, try configuring the Device Manager entry for your networking chip, to disable the Wake On LAN settings, in the Power Management tab.

Sleep and Hibernate are Windows features, using Windows software, and not directly related to the board's hardware except for device configuration like the WOL settings. As said above, only Windows 10 RS2 builds are officially supported according to AMD, and if Windows 7 does not completely work correctly, that is why.


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http://valid.x86.fr/48rujh" rel="nofollow">


Posted By: MisterJ
Date Posted: 25 Dec 2017 at 12:10am
XPuska, the Ryzen power plan is part of the AMD Chip Set Drivers.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: XPuska
Date Posted: 26 Dec 2017 at 2:21am
It turns out the problem was in the video cards. I have 2 video cards Radeon 290 and Geforce 1060. The sleep and hibernation mode is enabled only if the driver is first installed on the radeon graphics card and the geforce card is inserted into the pci-e 8x and the driver is installed on it.


Posted By: ssateneth
Date Posted: 26 Dec 2017 at 3:27am
" rel="nofollow - It seems you have more experience with W7 on x399 than I do. I have a few questions. I'm coming from Win10 1709 and it had some major stuttering issues, so I wanted to try Win7.

Have you encountered STOP error D1 (IRQL_NOT_LESS_OR_EQUAL), triggered by PCI.SYS? If so, how did you correct it. So far, I found that setting the PCI-E link speeds from AUTO to Gen2 fixes it for now, but I wanted to know if there was an updated driver I can integrate into my OS install, as I was unable to install Win7 without falling back to Gen2 PCI-E speed.

Have you figured out how to do a UEFI install of Win7? I know MS botched UEFI file location for Win7 install media, which requires me to copy bootmgfw.efi to efi\boot\ and rename it to bootx64.efi. The board's UEFI find's it and attempts to boot off it, but then the boot process (not the board, but the W7 boot loader) claims a device required to boot is unavailable. I know Secure Boot is flat out not compatible with W7, but I at least wanted to do EFI boot instead of the standard install.

Would love a response. Thanks.


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MB: X399 Taichi, UEFI L3.32
VGA: EVGA 1080 Ti FTW3
PSU: Seasonic PRIME 1300 W PLATINUM
CPU: AMD Ryzen Threadripper 2950X
MEM: 4x16GB, 3600MHz G.Skill Trident Z F4-3600C17Q-64GTZKW



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