Intel Motherboards - Z370 Pro4 USB ports stay live.

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Z370 Pro4 USB ports stay live.

Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7055
Printed Date: 02 Aug 2025 at 1:43am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Z370 Pro4 USB ports stay live.

Posted By: mez
Subject: Z370 Pro4 USB ports stay live.
Date Posted: 25 Dec 2017 at 3:26am

I have a Z370 Pro4 MB. Problem is when I shut down the computer. All USB ports stay live. LED on mouse and keyboard on. I have searched all over the bios and in windows 10. Disabled everything I thought would be it, but nothing has worked. Deep Sleep, Mouse power on, Keyboard power on all disabled. Also wake on lan. Tried Deep Sleep in all modes and nothing. A little help would be appreciated.

Replies:

Posted By: ASRock_TSD
Date Posted: 26 Dec 2017 at 10:20am

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Dear Mez,

Thank you for choosing ASRock.

Regarding your case, the deep sleep option is to disable the USB power when system shut down.

Please set the deep sleep to enable in S4-S5 and press F10 to save the configuration.

The USB power should turn off during system shut down.

Thank you!

Yours truly,

ASRock TSD