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threadripper ram problem (jbmerrill)

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7220
Printed Date: 20 May 2024 at 1:57am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: threadripper ram problem (jbmerrill)
Posted By: datonyb
Subject: threadripper ram problem (jbmerrill)
Date Posted: 08 Jan 2018 at 5:53am
as discussed over private messages can we try to solve this here Smile


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold



Replies:
Posted By: jbmerrill
Date Posted: 08 Jan 2018 at 10:34pm
yes, can I refer you to my thread/posts x399 fatal1ty professional gaming problems

jbmerrill
bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: jbmerrill
Date Posted: 09 Jan 2018 at 11:52pm
Hello,

RE: x399 Professional fatal1ty gaming motherboard

Latest update is that I verified all 8 memory modules (8x16GB) are working just fine with uefi bios p2.0

However, when I then tested each memory slot one at a time, only slots a1,a2 would POST and all other slots resulted in no POST with digital code 'C0'.

I was told that I should be able to POST with a single DIMM in one slot at a time (G.Skill tech support) to verify if they were good, but this was not the case.

Also, I spoke with ASRock technical support, and all they could advise is to RMA the motherboard.

When I first installed the motherboard, I noticed a couple of CPU socket pins that seemed a little bent and the board did not come with a grey plastic socket protector, so I don't know if the socket is damaged and causing CPU to not POST the other slots.

I can only verify that slots a1, and a2 are working correctly with O.S. able to use all 32GB mem, and would greatly appreciate if anyone else has had this problem or knows what to do.

With any other configuration, O.S. is only able to use 1/4 to 1/2 of the memory (128GB=32GB used by O.S. with 96GB as 'hardware reserved')

It doesn't make sense that uefi detects all installed memory if 6 slots are bad.

Please let me know what additional info I should include.

Thanks,

Bryan


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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: MisterJ
Date Posted: 10 Jan 2018 at 12:02am
jbmerrill, I know it is a pain to replace the MB, but it is your only recourse at this time.  Please make no attempt to straighten the pins.  Several people have commented that their boards were missing the CPU protector.  ASRock MUST correct this or go broke and anger many users.  Please bite the bullet and send in your board.  The BIOS "sees" the memory and then runs tests.  The sticks that pass (or can be made to pass with tuning) are passed to the OS.  Many have reported this and I have seen it when one of my sticks was not fully seated.  Please keep us informed.  Good luck and enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: jbmerrill
Date Posted: 10 Jan 2018 at 12:39am
" rel="nofollow - Thanks much MisterJ,

I am dreading the pain of pulling this rig apart and sending in the MB. It will be a major undertaking, and I may well damage things.

Do you know of any 'tuning' tricks I could try first, such as memory remapping, or frequency/voltage tweaks?

I do not want to damage anything, but don't know what else to do.

I see others with this same problem, so I am thinking that RMA the MB will not solve it, and think that perhaps, I should just run it with 32GB until ASRock has a uefi bios fix.

You and everyone here have been a great help.

Bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: MisterJ
Date Posted: 10 Jan 2018 at 2:24am
jbmerrill, I know of no tricks and I suspect this is just the tip of the iceberg.  I think you will have more and more problems as time goes forward.  A new AGESA/UEFI will not deal with your problems. Best of luck, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: lowdog
Date Posted: 10 Jan 2018 at 3:54am
Save yourself further pain and anxiety and just RMA the board!

It's pretty hard to damage components if your careful when taking apart or building a rig.

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X399 Fat Pro Gaming bios 3.10 - TR4 1900X - 64GB G-SKILL TridentZ F4-3200C14Q-64GTZ @ 3133MHz - Vega 64 AIO with EK block - WC Custom loop - 1500W Silverstone PSU - yay


Posted By: jbmerrill
Date Posted: 10 Jan 2018 at 5:13am
" rel="nofollow - Thanks much for the advice.

I guess I will have to tear this thing apart and RMA the board.

Or should I RMA the RAM and get something on their QVL?

You folks are great!!

Bryan


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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: MisterJ
Date Posted: 10 Jan 2018 at 9:42am
jbmerrill, please RMA the board.  If you do not do it now, you will most likely have to later.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: ssateneth
Date Posted: 10 Jan 2018 at 7:24pm
Motherboard sees RAM, but it fails training for whatever reason (hence the 'hardware reserved'). I got this a lot on an Intel X99 motherboard if I was pushing RAM speeds past the capability of the CPU. Dialing back speeds allowed more RAM usable (removing 'hardware reserved'). If you still get large amounts of 'hardware reserved' at 2133 or 1866, then yeah, give RMA a shot.

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MB: X399 Taichi, UEFI L3.32
VGA: EVGA 1080 Ti FTW3
PSU: Seasonic PRIME 1300 W PLATINUM
CPU: AMD Ryzen Threadripper 2950X
MEM: 4x16GB, 3600MHz G.Skill Trident Z F4-3600C17Q-64GTZKW


Posted By: jbmerrill
Date Posted: 10 Jan 2018 at 11:08pm
" rel="nofollow - Good day,

I still have large amounts of 'hardware reserved' RAM and guess I am going to have to RMA the motherboard.

It appears that the only mem slots that are good, are the a1,and a2 slots giving 32gb usable RAM. None of the others will post a single stick or supply usable memory??? This seems almost too hard to believe, but that seems to be the case.

This will be a real pain to tear the comp all apart for this, but I guess it needs to be done.

I was told by Newegg that I can RMA the RAM if I choose and get a full refund, but I really don't want to because it seems to be fine, and I like the RGB.

Also, I have been given an RMA # for the motherboard by ASRock, but need time to do things.

Will be thinking about all this as I am at work now.

Thanks so much for all your replies.

Bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: zlobster
Date Posted: 10 Jan 2018 at 11:46pm
" rel="nofollow -
Originally posted by jbmerrill jbmerrill wrote:



Also, I have been given an RMA # for the motherboard by ASRock, but need time to do things.



Bryan


Hey Bryan,

Guys here will probably hate me, but why don't you swap your mobo for ASUS Zenith Extreme? I know another guy here who did the swap and he's been extremely happy with it ever since.


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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB


Posted By: jbmerrill
Date Posted: 11 Jan 2018 at 1:56am
I wanted that board from the beginning, but decided to go with the ASRock Professional due to the poor reviews of the Zenith Extreme, and the good reviews of the ASRock on Newegg.

Now, unfortunately, my case is only an ATX case, but the Zenith is an EATX, so I don't believe it would fit.

Man this stuff get complex.

Thanks, and let me know if any further advice.

Bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: zlobster
Date Posted: 11 Jan 2018 at 4:15am
Originally posted by jbmerrill jbmerrill wrote:


Thanks, and let me know if any further advice.

Bryan


One last from me. It may sound cliched, pompous and out of context, but it couldn't be any truer - luck is a product of design!

Even though I truly believe and follow this maxim above, I too fell into ASRock's trap. Won't happen again! Wink


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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB


Posted By: datonyb
Date Posted: 11 Jan 2018 at 9:14pm
sorry not be online for a few days
and just wrote out a long reply to have a bloody bsod from windows Angry (ever since the stupid update for intel cpus my system has been getting dumbass bsod events)

anyways back to you
a few things worry me
1) when using two sticks of ram it should be in slot a2 and b2 (not a1 and a2) these slots should at this stage in am4/tr be able to boot any old ram at least at 2133mhz

2) now you mentioned also ram speed the default and testing/stable speed of your ram is 2133
clr cmos> set bios defaults> ram speed = 2133

3) you noticed bent pins ???????  one of the most common issues with a bent pin usually is problems with ram

i suggest this path
load two of your sticks in slot a2 and b2 try to boot
if it boots check it displays ram at 32gb AND ram set in dual channel mode @ 2133mhz

if not goto save and exit page of bios and find set optimised/safe /default option

if and when we get a boot showing slot a2 and b2 working correctly at 2133 and dual channel we can try and move on

if not then i do suggest rma


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: jbmerrill
Date Posted: 12 Jan 2018 at 1:35am
Hello,

If I use any other slots than a1,a2, the RAM will not show as 'usable' in Windows, but instead will show as 'hardware reserved'. The most an O.S. will use is 32gb (a1,a2). Memtest86-32gb.

I can POST with up to a1,a2,b1,b2 (only a1,a2 give usable ram max 32gb-single channel), (but not with or adding c1,c2,d1,d2 - gives code 'C0').

I have cleared CMOS and tested each stick and each slot, but only a1,a2 gives usable ram, and c1-d2 won't post.

a2,b2 will POST dual channel but only with 16gb usable.

I have been told by several to RMA the MB, and I guess that is what I should do, except I am wondering if RMA the RAM and getting something on ASRock's QVL would solve the problem.

I don't want to disassemble the whole thing to get the board out and fear damaging something.

Getting very frustrated with this, and hope I have explained situation adequately.

Once again, my RAM kit is G.Skill F4-3200C14Q2-128GTZR

Thanks so much, and please advise if there is any other options than rma MB.

Bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: datonyb
Date Posted: 12 Jan 2018 at 3:29am
i would go with the rma of the board

i would hold onto the ram myself

the sticks are basically no different from the flarex apart from heatspreaders

this amd ready gskill ram isnt quite as foolproof as gskill would have you believe
BOTH tridentz and flarex still need minor tweaking to work well on amd


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: zlobster
Date Posted: 12 Jan 2018 at 5:19am
Originally posted by datonyb datonyb wrote:

i would go with the rma of the board

 Me too
Originally posted by datonyb datonyb wrote:


i would hold onto the ram myself

I wouldn't. RMA them as well. Mofos are already charging a kidney for these, let them too sweat a little.

Originally posted by datonyb datonyb wrote:

i
the sticks are basically no different from the flarex apart from heatspreaders


Not granted 100%. Even different Flair series can have different chips, let alone different models.

Originally posted by datonyb datonyb wrote:

i
this amd ready gskill ram isnt quite as foolproof as gskill would have you believe
BOTH tridentz and flarex still need minor tweaking to work well on amd


I wouldn't generalize. My FlareX started purring like a kitten since day 1. No issues whatsoever, no any need for additional tweaking.


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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB


Posted By: datonyb
Date Posted: 12 Jan 2018 at 5:54am
" rel="nofollow - i must disagree with your disagreement

the 3200cl14 flarex does seem to have identical timings as tridentz 3200cl14

and they both have samsung b dies ,so where is the difference?

and flarex have some good gains with minor tweaking including lower boot times

so as i said and still stand by
"need tweaking to work well"
working stable and working well are two different things
timings like trfc/tfaw/tcke etc all are able to run much tighter even at higher speeds of ram and one or two subtimings generally get faster boot and better stability by have very slightly looser timings set


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[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold


Posted By: jbmerrill
Date Posted: 12 Jan 2018 at 10:56pm
" rel="nofollow - So, would it do me any good to RMA just my RAM and purchase the FlareX (2933mhz) 128gb kit, or do you also think I should RMA the motherboard as suggested?

I'm dreading pulling apart my comp to get the board out and fear damaging something. I spent so much time building and assembling it.


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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: zlobster
Date Posted: 13 Jan 2018 at 12:47am
Bryan, will you PLEASE RMA the mobo already? Heart Believe me, wondering what to do won't solve anything! Man up and do what needs to be done. Sometimes life is like that.

I know it's a huge pain in the azz to disassemble the whole system. Heck, I'd even do it for you but I think we're pretty far from each other geographically.

Don't worry, touch carefully and you won't break anything.

Over and out! Whooosh!


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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB


Posted By: jbmerrill
Date Posted: 13 Jan 2018 at 7:51am
You are absolutely right. I must sound like a whiner.

Thanks for all your help.

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: jbmerrill
Date Posted: 17 Jan 2018 at 1:47am
Hello,

To update this thread,

I confirmed that my CPU socket pins were bent, and this should be the cause of my memory problems. I have RMAed the motherboard, and am waiting to hear the status from ASRock support.

Thanks for all your help.

Bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: MisterJ
Date Posted: 17 Jan 2018 at 3:23am
Thanks, jbmerrill.  Hope all goes well.  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: jbmerrill
Date Posted: 25 Jan 2018 at 12:59am
Hello,

I RMA'd the motherboard, and now all is well. I am able to run 128GB G.Skill TridentZ 3200 RGB at ~3000Mhz I think.

Now my problem is getting RAID0 to work. and in the process of replacing the board, one of my m.2 SATA SSDs is no longer recognized. Will have to be looking into these.

Thanks for all your help and advice.

Bryan

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X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1


Posted By: MisterJ
Date Posted: 25 Jan 2018 at 4:38am
jbmerrill, here are the instructions for creating a RAID:
For SATA array.
1. Boot into BIOS, hit F9 then F10
2. Boot into BIOS, set SATA mode to RAID
3. Set CSM to disable
4. F10
5. boot into BIOS
6. use RAIDXpert2 (RX2) to delete all drives you want included in the RAID and any
    arrays not needed
7. Create array, selecting each of your drives, one by one
8. F10
9. Boot into Boot Menu (F11)
10. Select install USB.  You should see UEFI only version.
11. Install the RAID drivers in this order:
   1-rcbottom - all your drives in the RAID will disappear
   2-rcraid - you will see your one RAID
   3-rccfg - you are good to go!
12. Install W10 on the RAID.
13. Enjoy.

If you are creating an NVMe RAID:

1. Boot into BIOS, hit F9 then F10
2. Boot into BIOS, in PBS set NVMe RAID to Enabled
3. Set CSM to disable
4. F10
5. boot into BIOS
6. use RX2 to delete all drives you want included in the RAID and any
    arrays not needed
7. Create array, selecting each of your drives, one by one
8. F10
9. Boot into Boot Menu (F11)
10. Select install USB.  You should see UEFI only version.
11. Install the RAID drivers in this order:
   1-rcbottom - all your drives in the RAID will disappear
   2-rcraid - you will see your one RAID
   3-rccfg - you are good to go!
12. Install W10 on the RAID.
13. Enjoy.

As far as the missing SSD is concerned, please make sure it is seated properly and essentially parallel to the board.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: lowdog
Date Posted: 25 Jan 2018 at 5:58am
M.2 SSD not recognised.....update to the latest bios!

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X399 Fat Pro Gaming bios 3.10 - TR4 1900X - 64GB G-SKILL TridentZ F4-3200C14Q-64GTZ @ 3133MHz - Vega 64 AIO with EK block - WC Custom loop - 1500W Silverstone PSU - yay



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