AMD Motherboards - False Jack Detection

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False Jack Detection

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7228
Printed Date: 15 Jul 2025 at 1:26am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: False Jack Detection

Posted By: inklay
Subject: False Jack Detection
Date Posted: 09 Jan 2018 at 3:10am

" rel="nofollow - Hello, i just build a new computer with an asRock motherboard and exvery things is working perfectly except the jacks, i already intstaled the drivers but when i go into the realtek app, it says me that both of my front jack are connected but anything is plugged in thosejacks, so i tried unpluging my case audio cable but even if nothing is plugged realtek says me that my front jacks are plugged :/
here's my configuration:

motherboard: asrock a320m-dgs

cpu: amd ryzen 3 1300x

gpu: zotac gtx1050

ram: 2x4go drr4 2400MHz
case: advance jet

can someon please help me ?

Replies:

Posted By: kerberos_20
Date Posted: 10 Jan 2018 at 7:52am

well... check your bios if it has same setting for your your front panel (either hd or ac97 depends on what your case have, its different pinout and connectors arent interchangeable)

Posted By: inklay
Date Posted: 11 Jan 2018 at 2:16am

" rel="nofollow - Hello i checked in the bios and i set the config to HD audio now, it doesn't tell me that my front jack are connected anymore but the jacks taht are in the mobo aren't still working any idea ?

Posted By: zlobster
Date Posted: 11 Jan 2018 at 4:16am

Try uninstalling all you audio drivers and use the default ones.

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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

Posted By: inklay
Date Posted: 11 Jan 2018 at 3:04pm

I already did it a few times but it doesn't work

Posted By: kerberos_20
Date Posted: 11 Jan 2018 at 9:26pm

welll u may have faulty fron panel...try to disconnect it from mobo and see if that helps

Posted By: zlobster
Date Posted: 11 Jan 2018 at 9:32pm

You can always try with another OS.

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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

Posted By: inklay
Date Posted: 12 Jan 2018 at 6:42am

I tried on Ubuntu but it's still not working I think that comes from the onboard audio card