AMD Motherboards - Problem with network adapter

Problem with network adapter

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7366
Printed Date: 18 Jul 2025 at 5:57pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Problem with network adapter

Posted By: Lyfficun
Subject: Problem with network adapter
Date Posted: 19 Jan 2018 at 7:01pm

Hi, I recently assembled a new computer with motherboard Asrock AB359M-HDV, but the problem is that the computer does not see the network adapter, and there's nothing I can do about it. Please help to solve this problem. Thanks in advance!!!

Replies:

Posted By: jdillipl
Date Posted: 19 Jan 2018 at 11:08pm

I am assuming you have the AB350M-HDV, rather than AB359M-HDV. Did you install the driver package for the network adapter? Either what came on the included optical disc, from Asrock:

https://www.asrock.com/mb/AMD/AB350M-HDV/index.asp#Download" rel="nofollow - https://www.asrock.com/mb/AMD/AB350M-HDV/index.asp#Download

Or from Realtek:

http://www.realtek.com.tw/downloads/downloadsView.aspx%3cLangid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false" rel="nofollow - http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

If not, do this. I would get the driver package from Realtek, as it is the newest.

Jake

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Asrock X370 Killer SLI/ac, Amd Ryzen 7 5700X, GSkill Flare X F4-2400C16D-32GFX, RaidMax Thunder V2 735W PS

Posted By: MisterJ
Date Posted: 20 Jan 2018 at 1:00am

" rel="nofollow - Lyfficun, first we must have some information. Please post your complete system specifications in your signature as I have, including BIOS and OS. Exactly what are your symptoms? Why do you think there is nothing you can do about it? Thanks and enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: Lyfficun
Date Posted: 20 Jan 2018 at 3:45am

The fact that the network cable is fine, and I installed the necessary drivers, in the BIOS there are no settings associated with the Network adapter. The main symptom is that the computer is banal does not see the network adapter. Version of my BIOS P3 1.0, Operating system - Windows 7 Professional

Posted By: MisterJ
Date Posted: 20 Jan 2018 at 4:34am

" rel="nofollow - Lyfficun, I recommend you contact ASRock Technical Support and open a ticket. Good luck and enjoy, John.

EDIT: Please see this thread: http://forum.asrock.com/forum_posts.asp?TID=5985&PID=43517&title=ab350-pro4-ethernet-adapter-issues#43517
And download and install the Chip Set drivers from here: http://support.amd.com/en-us/download

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: Lyfficun
Date Posted: 20 Jan 2018 at 6:06pm

thanks