AMD Motherboards - After X399 NVMe raid HDs not seen

Print Page | Close Window

After X399 NVMe raid HDs not seen

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7371
Printed Date: 10 May 2025 at 7:39am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: After X399 NVMe raid HDs not seen

Posted By: rjohnson11
Subject: After X399 NVMe raid HDs not seen
Date Posted: 20 Jan 2018 at 6:38am

I have enabled NVMe raid using two Samsung M.2 NVMe SSD drives. After doing so and a fresh install of Windows my SSD and HDs are not seen by windows. (X399 Taichi)

Replies:

Posted By: MisterJ
Date Posted: 20 Jan 2018 at 9:17am

rjohnson11, it is impossible to help you considering the information supplied. Please post all specifications in your signature as I have. Also detail the order you created what. If your SSDs and HDs are SATA they will not be visible if you Set SATA Mode to RAID. Please post screenshots of your PBS and Advanced Storage. You can get a screenshot in the UEFI/BIOS with F12 with a FAT formatted USB stick plugged. Please tell us exactly what configuration you wish to create. Identify all drives as SATA or NVMe. Thanks and enjoy, John.

EDIT: Here are the steps I used to create my NVMe RAID0:


If you are creating an NVMe RAID:

1. Boot into BIOS, hit F9 then F10
2. Boot into BIOS, in PBS set  http://rover.ebay.com/rover/13/0/19/DealFrame/DealFrame.cmp%3cbm=713&BEFID=96477&aon=%5E&MerchantID=534734&crawler_id=534734&dealId=fvgmSgeaKS5Igtr_YsD8Qw%3D%3D&url=https%3A%2F%2Fwww.genuinenewparts.com%2Foem-parts%2Fjaguar-mode-control-t2r10130%3Forigin%3Dpla%26utm_source%3Dshopping%26utm_medium%3Dcse%26utm_term%3Dt2r10130&linkin_id=8058742&Issdt=171224111603&searchID=p19.a6262928dbf6490b8635&DealName=Jaguar+Center+Console+Mode+Control+2014+-+2015+T2R10130&dlprc=127.76&AR=1&NG=1&NDP=5&PN=1&ST=7&FPT=DSP&NDS=&NMS=&MRS=&PD=&brnId=14305&IsFtr=0&IsSmart=0&op=&CM=&RR=1&IsLps=0&code=&acode=731&category=&HasLink=&ND=&MN=&GR=&lnkId=&SKU=t2r10130" rel="nofollow - NVMe RAID to Enabled 
3. Set CSM to disable
4. F10
5. boot into BIOS
6. use RX2 (RAIDXpert2) to delete all drives you want included in the RAID and any 
    arrays not needed
7. Create array, selecting each of your drives, one by one
8. F10
9. Boot into Boot Menu (F11)
10. Select install USB.  You should see UEFI only version.
11. Install the RAID drivers in this order:  
   1-rcbottom - all your drives in the RAID will disappear
   2-rcraid - you will see your one RAID
   3-rccfg - you are good to go!
12. Install W10 on the RAID. 
13. Enjoy.

-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: rjohnson11
Date Posted: 20 Jan 2018 at 6:25pm

Here's what I have:

1: ASRock X399 Taichi

2: Corsair 850 watt PSU

3: 64 GB Corsair Dominator memory

4. Two Samsung Sm961 M.2 NVMe 512GB (raid-1TB)

5. One Corsair SSD

6. Two Western Digital 2TB HD

7. GTX 1080 EVGA Graphics card

8. Crossover 4K monitor on DP

I followed your steps exactly and in Windows 10 File Manager I see the raid, I see my external blu ray, and the USB stick drive, (still plugged in). I don't see the SSD nor the 2 HDs.

Posted By: rjohnson11
Date Posted: 20 Jan 2018 at 6:54pm

OK I checked disk management and all drives are showing up there (Corsair SSD + WD HDs) but they are showing as unallocated.

Posted By: kerberos_20
Date Posted: 20 Jan 2018 at 7:34pm

if they are unallocated, that just means u need to create new mbr/gpt partition table
as the old one is gone (it can be recreated without losing data tho, but not usre what u did before to loose it

Posted By: MisterJ
Date Posted: 21 Jan 2018 at 1:06am

" rel="nofollow - rjohnson11, if you have data on those drives, I certainly suggest you not initialize them to MBR or GPT - you will loose all your data. What is "Windows 10 File Manager"? Do you mean Windows Explorer? I need more information. Please place you specifications in you signature as I have and include OS and BIOS/UEFI version. I also need you to state for each of your drives if it is SATA or NVMe. Do you have SATA mode set to RAID or AHCI in the BIOS-Advanced-Storage Configuration? Please tell us explicitly what you want to do. I am researching this document ( https://www2.ati.com/relnotes/amd-raid-quick-start-guide.pdf Sec 1.3) to determine if your configuration is supported. AMD support refereed me to it to determine supported configuration. So far I have made little sense of it, especially sec 1.3. Thanks and enjoy, John.

-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: rjohnson11
Date Posted: 21 Jan 2018 at 2:08am

I do not know why the drives (SSD and HD) are now unallocated but I keep backups of most of my data in the cloud. I also have Steller Phoenix Windows Data Recovery home version. Using that software I extracted some data I needed that was not yet stored in the cloud from the drives. I have reset all of the drives as a simple volume and restored data from the cloud to the drives so now all is well but I have yet to find anything in the BIOs which caused this after making a successful NVMe raid with two Samsung SM961 M.2 SSDs.

I'd like to take some time to thank everyone here that responded.

You might recognize my avatar as a senior volunteer moderator over at the EVGA forums. If anyone needs any help with EVGA products I'd be happy to return the favor anytime.

Posted By: MisterJ
Date Posted: 21 Jan 2018 at 3:00am

" rel="nofollow - rjohnson11, I really wish you had not done that. I wish you had answered my questions and we could have understood this situation and possibly recovered your data. Unless you set those drives up as RAID drives which would initialized them, I know of no reason the data would be lost. I suspect you happened onto an unsupported configuration. Please at least tell me, is SATA mode set to RAID or AHCI?
An opportunity lost is an opportunity lost! Sad! Enjoy, John.

-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: rjohnson11
Date Posted: 21 Jan 2018 at 3:41am

I followed the steps in the 2nd post of this thread (by Misterj). So I made no changes manually. The first step in his recommendation is F9 followed by F10 which puts the BIOs at factory default I believe. However what I'll do is boot into the BIOs and take a quick look.

If you have a particular BIOs screen you would like to see let me know and I'll take a screenshot or photo.

Posted By: MisterJ
Date Posted: 21 Jan 2018 at 5:52am

" rel="nofollow - rjohnson11, F9 is Load UEFI Defaults and F10 is Save and Boot. Do you have SATA mode set to RAID or AHCI in the BIOS-Advanced-Storage Configuration-SATA Mode? If you did what you posted but did not format your drives you should not have lost your data. Thanks and enjoy, John.

EDIT: https://postimages.org/" rel="nofollow">

Posted By: rjohnson11
Date Posted: 21 Jan 2018 at 7:02pm

SATA mode is set to AHCI and I have not changed it at all.

Posted By: MisterJ
Date Posted: 21 Jan 2018 at 10:13pm

Thanks, rjohnson11. I have no explanation for what happened to you. I have a very similar setup as you do with the three SSDs in a RAID0 with Win10 installed and the two large HDDs as simple SATA backup drives which existed before I created my RAID. No disappearing and no drama. Sorry, I wish I knew what happened. Thanks and enjoy, John.

-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: rjohnson11
Date Posted: 21 Jan 2018 at 11:21pm

Thanks but having been helping others in the PC for many many years I know that things can always go wrong which is why I have a cloud backup. However in my case I should have backed up a bit more often and I'm going to do that from now on.