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Ultra M.2 SSD not detected?

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7528
Printed Date: 16 Jun 2024 at 10:53am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Ultra M.2 SSD not detected?
Posted By: resonantace
Subject: Ultra M.2 SSD not detected?
Date Posted: 01 Feb 2018 at 8:04am
" rel="nofollow - I just installed an NVMe SSD into the Ultra M.2 slot of my AB350 Pro 4 and its under the supported list of SSD's, ASX7000NP-512GT-C.  However, it is listed as "not occupied" in Bios, and neither Drive Manager nor EaseUS partition manager can find it to initialize it.  Is there some issue/ SATA port problem I should be checking?

Edit:  It is now warm which leads me to believe it is getting power of some sort?




Replies:
Posted By: MisterJ
Date Posted: 02 Feb 2018 at 12:28am
resonantace, please post all your system specifications as I have in my signature.  I do not know why you talk about SATA, since the SSD is an 4xPCIe 3.0.  The only thought I have now is in some boards the M.2 shares resources with a PCIe slot.  Please make sure you are not running into such a restriction.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: resonantace
Date Posted: 02 Feb 2018 at 1:21am
" rel="nofollow - Yeah, so my manual says that it shares with the PCIe 4 slot, while my graphics card is in the PCIe 2 slot so I wouldn't think that would make a restriction?  I tried installing windows to it, with CSM for Storage set to UEFI-only and all SATA drives unplugged, but it still couldn't find the drive.


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ASRock AB350 Pro4, R5 1600, 2TB 7200RPM 6Gb/s HDD, Mushkin Blackline 2x8Gb 2400, Windows 10 x64 Home, Corsair CXM550, GTX 1070 Ti, BIOS 4.40


Posted By: MisterJ
Date Posted: 02 Feb 2018 at 4:43am
I suggest you contact ASRock, resonantace.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: wardog
Date Posted: 02 Feb 2018 at 5:02am
" rel="nofollow - http://forum.asrock.com/forum_posts.asp?TID=1236&title=how-to-install-windows-on-a-pcie-ssd


Posted By: resonantace
Date Posted: 02 Feb 2018 at 7:43am
" rel="nofollow - I tried that link and both methods do not work.  I tried CSM off and Storage OpROM Policy to UEFI-only but the drive didn't appear in the Windows install with either options?


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ASRock AB350 Pro4, R5 1600, 2TB 7200RPM 6Gb/s HDD, Mushkin Blackline 2x8Gb 2400, Windows 10 x64 Home, Corsair CXM550, GTX 1070 Ti, BIOS 4.40


Posted By: Accelerator
Date Posted: 20 Mar 2018 at 8:34am
I have an exact same SSD and M/B as in OP and have the exact same issue


Posted By: resonantace
Date Posted: 20 Mar 2018 at 1:56pm
What ended up happening was I needed an RMA for the motherboard. IF you ask nicely they can do an advanced RMA so you don't lose any time. I RMA'd both the SSD and the MB and it turned out to be a MB problem. If you don't have an alternative drive or MB to test, I'd suggest choosing one of the two and doing an RAM. If it's the MB, it would be an interesting thing to bring up to ASRock.

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ASRock AB350 Pro4, R5 1600, 2TB 7200RPM 6Gb/s HDD, Mushkin Blackline 2x8Gb 2400, Windows 10 x64 Home, Corsair CXM550, GTX 1070 Ti, BIOS 4.40


Posted By: zkrammes91
Date Posted: 16 Jun 2018 at 12:26am
" rel="nofollow - What's an RMA? My m.2 SanDisk SSD isn't showing up on my bios or in drives. Need help. Have aroock Mobo: asrock ab350 pro4 and SSD: SanDisk SD8SN8U-128G-1122 X 400 M.2 SSD 128GB


Posted By: kerberos_20
Date Posted: 16 Jun 2018 at 3:10am
" rel="nofollow -
Originally posted by zkrammes91 zkrammes91 wrote:

What's an RMA? My m.2 SanDisk SSD isn't showing up on my bios or in drives. Need help. Have aroock Mobo: asrock ab350 pro4 and SSD: SanDisk SD8SN8U-128G-1122 X 400 M.2 SSD 128GB

thats because your board doesnt support sata drive in ultra m.2 slot, its nvme only
m2_2 is sata only, so put it there


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http://valid.x86.fr/diq4l4" rel="nofollow">
http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark


Posted By: CamNielsen
Date Posted: 22 Jun 2018 at 6:16am
I had similar issues with a Samsung 960 Pro on my ab350 pro4 and never got a satisfactory resolution...I suppose I should process an RMA at this point before I lapse out of my manufacturers warranty.

Super frustrating because the errors seemed to be non-repeatable and it would boot/fail to boot with identical settings.


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Ryzen 7 1700X
AB350 Pro4 ATX
Trident Z 16GB (2x8)
Samsung 960 PRO 512GB
Toshiba P300 3.5 TB 7200 RPM
Asus - GeForce GTX 1060 6GB
Windows 10 Pro OEM 64-bit


Posted By: Cosmoludo
Date Posted: 05 Dec 2020 at 8:29pm
In case someone is reading through this as I was with no fix. This worked for me:

As rock z97 formula oc, 1080ti, Samsung 970 evo 1TB 4790k

*Graphics card out and using hdmi on mobo.*

Update mobo to 2.4 beta
Turn off cms in bios( after you have reset all settings.)
Shutdown insert win10 boot up usb (In the back) and remove all drives from mobile.
Startup and Install win10 as now m.2 will show up
When complete Enter bios and then turn cms back on you will now see windows boot manager as 1st boot choice.

Graphics card won?t work as m.2 is using x16 (as much as I know) so now you need to set pcie to ?gen 2??in the bios which I?m guessing sets it to x8 so now it will recognise graphics card.

Only thing i don?t know is if this will bottleneck my 1080 but I don?t think it?s fancy enough to make a difference.

As I said old thread but it would of saved me a lot of time to get the answer here.







Posted By: KcXbox
Date Posted: 27 Dec 2020 at 10:45am
My ssd is nvme and will only show up in the slower m2 port. I'm going to try moving my graphics card to the bottom pcie and move the Evo 970nvme back to the ultra slot to see if it was just a problem with the GPU and nvme trying to use the same channel.
I'll let you know when I find out.


Posted By: Bagman1972
Date Posted: 15 Aug 2021 at 7:31am
I have been looking around for an answer for this problem and waiting for a call from support. I just thought I had it figured out today and then no. Everyone looks for the M.2 drive in bios but if you hit F-11 while booting for boot order, there it is. I used a copy program and bit by bit copied my boot 2.5" SSD over to the PNY NVME and tried to boot from it and Voila" off it went. Then 8 seconds later a blue screen stating there was an error. "This is a device you're not supposed to be booting from". Brick wall. It wanted to but Windows 10 jumps in and says Whoa no!
I guess I'll wait for my E-mail response from support next week.



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