Fatal1ty Z370 Gaming-ITX/ac GPU not detected
Printed From: ASRock.com
Category: Technical Support
Forum Name: Intel Motherboards
Forum Description: Question about ASRock Intel Motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7563
Printed Date: 20 Apr 2024 at 5:18pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Fatal1ty Z370 Gaming-ITX/ac GPU not detected
Posted By: Eigua
Subject: Fatal1ty Z370 Gaming-ITX/ac GPU not detected
Date Posted: 04 Feb 2018 at 3:44am
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" rel="nofollow - I just got an ASRock Fatal1ty Z370 Gaming-ITX/ac and it's been working fine using the Intel graphics. I just decided to test the Geforce 1050 I got for it and it's not being detected at all by Windows. I then tried using a Geforce 460 I had from my other system and it also is not detected at all. Doesn't show up in device manager, does not output video from HDMI, and the NVidia drivers report no compatible devices found on install. Is there anything that needs to be done to get the PCIE port working or did I get a dud? Edit: Tested a TV tuner card. Also doesn't work. RMA time.
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Replies:
Posted By: Animalm4st3r
Date Posted: 04 Feb 2018 at 4:13am
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well plugin the Power into graphics cards then go into bios and switch to PCI-E for primary graphics |
Posted By: Eigua
Date Posted: 04 Feb 2018 at 4:21am
Both already done. 1050 doesn't have PCIE power, but 460 does.
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Animalm4st3r wrote:Posted By: Eigua
Date Posted: 04 Feb 2018 at 5:59am
| Very strange. I disconnected the M.2 SSD and the graphics card started working. I then re-connected it and it still works. I cannot explain it. |
Posted By: valkeriefire
Date Posted: 10 Sep 2018 at 10:47pm
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I had this exact same problem. I installed a GTX 1080Ti into my Z370 Gaming-ITX board and I could not get windows to detect the PCI GPU. I tried every combination possible to fix it, I even tried other PSUs, and GPUs. In the end, all it took to fix it was a single BIOS reset by holding down the CMOS button on the back of the IO panel. If I had known this, it could have saved me 4-5 hours of troubleshooting. TLDR: use the CMOS reset before trying other hardware fixes. You won't lose your saved BIOS settings. I created an account just to share this.
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Posted By: Temnis
Date Posted: 10 Sep 2019 at 5:18am
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I have the exact same issue. I had it in the past and was able to solve it with the above mentioned method of unplugging the M2 NVMe SSD. After starting the System without the M2 SSD, the GPU was detected (NVIDIA GTX 1080). After that I reinserted the M2 SSD and the System kept running for about a year. Today I have the same issue, but the before mentioned solution is not working anymore. Any news on this bug? I have updated to the latest Firmware already. I am pretty sure, that the problem is the detection of the M2 SSD as PCIe Device 0 instead of the GPU. Is there a way to manually set this option? |
Posted By: Coool
Date Posted: 10 Sep 2019 at 3:18pm
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Temnis, have you tried setting Riser Card Support - Enable option in UEFI. [URL=http://forum.asrock.com/forum_posts.asp?TID=12080&PID=66534#66534]Riser Card Support[/URL] ------------- http://forum.asrock.com/forum_posts.asp?TID=3211" rel="nofollow - ASRock Rack EP2C602-4L/D16 Support http://forum.asrock.com/forum_posts.asp?TID=12080" rel="nofollow - ASRock Fatal1ty Z370 Gaming-ITX/ac Support |
Posted By: Temnis
Date Posted: 12 Sep 2019 at 2:50am
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Thank you for the suggestion! I tried both options. 8x8 and 8x4x4. Sadly no success. :-( |
Posted By: Temnis
Date Posted: 12 Sep 2019 at 3:45am
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Let's try it with more details. This is my system: Mainboard: Fatal1ty Z370 Gaming-ITX/ac with V4.10 BIOS CPU: Intel Core i5-8600K CPU @ 3.60GHz RAM: DDR4-3200 8Gx2 Kit (F4-3200C16D-16GVKB CL16-18-18-38 1.35v Intel XMP 2.0 Ready) GPU: ZOTAC GeForce® GTX 1080 Founders Edition connected via Riser Cable SSD M2: Samsung SSD 960 EVO 250GB SSD SATA3_1: Samsung SSD 860 EVO 1TB SSD SATA3_2: Samsung SSD 840 EVO 250GB PSU: 700 Watt Silverstone SST-SX700-LPT Modular 80+ Platinum Case: Phanteks Enthoo Evolv Shift X |
Posted By: Temnis
Date Posted: 12 Sep 2019 at 3:52am
| RAM is a G.Skill RipJaws V kit. |
Posted By: Temnis
Date Posted: 13 Sep 2019 at 3:34am
| I asked the ASRock Support. Maybe they have an idea how to fix this. |
Posted By: Temnis
Date Posted: 18 Sep 2019 at 12:57am
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I got it finally working again! It is definitly a BIOS-Bug. If there is a M2 SSD (PCIe) connected and a GPU connected (PCIe) and you do a CMOS Reset, you will get a Black Screen. The integrated GPU of the CPU will also be disabled,(because that is the default behavior after a CMOS Reset if the Mainboard detects a dedicated GPU. So the Mainboard seems to detect the dedicated GPU. But all the display ports deliver no signal. Now if you shut down your system, disconnect the power cable, remove the M2 SSD, press the CMOS Button and start the system again it will run for a few seconds and restart. After that you will get a signal from your dedicated GPU and you can press F2 to get into the BIOS. Now shut down your system again and reinsert the M2 SSD. Now your system should start without problems using the dedicated GPU. TLDR:
Hope this helps the next guy having this problem. |
Posted By: Xaltar
Date Posted: 18 Sep 2019 at 2:16am
Thanks for sharing your fix Temnis  ------------- 
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Posted By: Temnis
Date Posted: 14 Dec 2019 at 9:35pm
| Had this bug again today. When will this be fixed? |
Posted By: muebbel
Date Posted: 15 May 2020 at 7:39am
| Same now here... March 2020 and still this bug... and i dont get it working. Just the onboard GPU works. No nvidia card works... 1660super, rtx2060 or a little one without PCIe-Power...nothing. |
Posted By: ASRock_TSD
Date Posted: 15 May 2020 at 9:47am
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Dear forum users, Thanks for posting your query to the ASRock forum. We would like to learn more about the symptoms that are having with Z370 Gaming ITX/ac. There is some information that we'd like to know. 1. Can such a symptom be reproduced 100% with specific steps? 2. Are the BIOS default loaded? With thanks, ASRock TSD |
Posted By: muebbel
Date Posted: 15 May 2020 at 9:55am
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For me it doesnt matter if the M.2 (FireCuda 520 2TB ZP2000GM3A002) is connected or not, the PCIe GPU (tests with multiple nvidia) isnt recognized. The steps for solving the problem in this thread arent working from my point.. Loading the Bios defaults (without clear CMOS button) dont help too. And btw.. latest Bios was flashed (after GPU wasnt recognized). |
Posted By: ASRock_TSD
Date Posted: 15 May 2020 at 3:22pm
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Dear Muebbel, Thanks for the reply. Since the motherboard of yours might be faulty, kindly contact the store where the motherboard was purchased from for further assistance. With thanks, ASRock TSD |
Posted By: Temnis
Date Posted: 20 Sep 2020 at 2:07am
| And again. This is 100% reproducible. Why isn't it getting a fix? |
Posted By: Temnis
Date Posted: 03 Oct 2020 at 6:29pm
| Again today. I am contacting support. I am finally done. I just want to return it... |
Posted By: Xaltar
Date Posted: 09 Oct 2020 at 5:56pm
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ASRock Tech Support Europe have contacted me directly and they have some follow up requests/questions to help them narrow down this issue. 1. Have either of you tried an AMD GPU in your system to see if the problem is reproducible with that? 2. Could you provide a pictures of your GPU and M.2 drive's product stickers/labels. 3. What exact CPU and motherboard combinations are you both using and what BIOS versions are you running with them. 4. Have either of you been in contact with your GPU manufacturer about this issue and if so, what feedback did they provide? All this info will really help ASRock's Tech Support department to narrow down the issue. -------------
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Posted By: el futadore
Date Posted: 23 Sep 2022 at 3:45pm
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hey man, did you ever solve this issue or you just scrap the mobo? cheers. |