AMD Motherboards - sound and video error

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sound and video error

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7622
Printed Date: 09 Sep 2025 at 7:06pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: sound and video error

Posted By: Oughlyn
Subject: sound and video error
Date Posted: 09 Feb 2018 at 2:59pm

AB350 Gaming K4 does not recognize headphones or speakers from rear IO.

Does recognize from front panel.

When play video (e.g. youtube) or sound (e.g. music CD) on Win10 64 will return with unspecified error or stop player.

Restart of application does not help.

Replies:

Posted By: wardog
Date Posted: 09 Feb 2018 at 3:01pm

" rel="nofollow - New build?

Check what is set to Default Output Device in Sound Control Panel.

Posted By: ASRock_TSD
Date Posted: 09 Feb 2018 at 3:12pm

Dear Oughlyn,

Greetings, this is ASRock TSD.

According to your audio question, we provide some suggestions for checking:

1. Please enter the BIOS setup and load BIOS default via [F9] key to verify.

2. Remove other audio devices, only plug a speaker to rear audio to verify.

3. Uninstall the Audio driver from control panel>program first and then reinstall the driver below to verify.

http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio%28v8004%29.zip" rel="nofollow - http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8004).zip

4. If possible, please reinstall OS or install another HDD/SSD with clean OS to verify.

5. If possible, please install other sound devices to verify.

Thanks!

All the best,

ASRock TSD