ASRock AB350M Pro4 - Freezing
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7651
Printed Date: 27 Apr 2024 at 11:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: ASRock AB350M Pro4 - Freezing
Posted By: alinadem
Subject: ASRock AB350M Pro4 - Freezing
Date Posted: 12 Feb 2018 at 5:21am
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Update - March 12, 2018 - Potential Fix for Freezing: Before reading on, I suggest you try this http://https://youtu.be/q1yVMZcqaf0" rel="nofollow - new fix My brother and I have been experiencing freezing since day 1 of our build. (Late November). Very sporadic. Random crashing, sometimes during gaming, sometimes under light load, browsing internet, etc). Through reading online it seems this problem is also plaguing other owners of the ASRock AB350m Pro 4. Everything works fine, then all of a sudden a static image is left on the display, forcing the user to force shutdown the system. I have been building systems since 2006, and I have done heavy trouble shooting. What I've also tried: Our Hardware: Windows 10 Pro 64Bit (Latest Updates) AMD Ryzen 5 1600X (Running @ Stock) ASRock AB350m Pro4 (Latest Bios 4.50) (Updated In Correct Order) (No Overclocking to CPU, RAM, Temperatures Fine) Seasonic Focus Plus 650w Gold G.Skill Aegis 16GB (2X8GB) 2800 (Running @ 2133, tried various slots, currently in A2, B2) Crucial m500 SSD Sapphire Radeon 6870 (Also tried 2 other GPUs with same result, both other GPUs run flawlessly in another system) Fractal Design Mini C Tried this with no success, it has already froze the same way last night twice, and today once as I write this: - Reseated all components - Reformatted Operating System - Tried A1/B1 for Ram - Ran Aida64 Stress test - Ran ASUS Real Bench - Double Checked thermals, clocks in programs such as (AMD Ryzen Master, CPU-Z, etc.) - Added a secondary fan to cool the VRMS on the ASRock AB350m Pro 4 (no change, still crashed yesterday 02 / 10 / 2018) - Disabled "Temperature Overprotection Setting" in case it was an offset issue with temps, stil crashing - Tried various GPU Drivers, all yielding the same freezing. - Tried various Power Plans in Windows, all yielding the same freezing. Update - 2 / 15 / 18: (Still Crashing) Installed & Updated AMD Chipset Drivers & W10 Ryzen Power Plan Still Crashing Reseated CPU Power, 24Pin Power, Disconnected Other HDD except OS Drive Still Crashing Crashed 10+ times Update- - 2 / 16 / 18: (Still Crashing) Reseated all components, cpu, power cables, ram, etc. Upgraded Crucial M500 Firmware from MU03 to MU05 Upgraded ASROCK AB350M PRO4 Bios from 4.50 to BETA 4.63 Crashed at least once still @ ~3pm Eastern Update - 2 / 19 / 18: (Still Crashing) Reformatted Windows 10 Pro 64 - Updated to latest Build (1709) Crashed Again after a few hours With everything above done, still the unit isn't stable: It seems conclusive that this motherboard either has defective manufaturing, and or bad quality control, please ASRock I just want a functional board, please don't give me the runaround, I'm very upset because we built a microatx system only to then realize the flaws in vrm design in b350 boards, which I can deal with, I don't mind not overclocking, but we can't even have a stable system at measly settings. I'm probably going to purchase a new motherboard from ASUS and a new case and skip b350 altogether for x370. So I think I'm gonna grab the ASUS TUF B350M-PLUS GAMING use that while the assrock gets rma'd and upon return sell on ebay or something If there are any other owners of this same board, ASRock AB350M Pro4 - Please drop your two cents, I've already emailed ASRock's tech email - Alexander http://https://www.reddit.com/r/Amd/comments/78pc3x/new_pc_amd_ryzen_5_1600_32_asrock_ab350m_pro4/" rel="nofollow - Other Owners getting similar problems on reddit: https://www.reddit.com/r/Amd/comments/78pc3x/new_pc_amd_ryzen_5_1600_32_asrock_ab350m_pro4/ Update - 2 / 22 / 18 (Replaced ASRock AB350m Pro4 with ASUS TUF B350M-PLUS GAMING): All crashing / freezing gone  , I hope you owners of the ASRock AB350m Pro4 get a solution, because it's definitely motherboard related, perhaps a bios fix? Who knows, I probably won't even bother doing RMA because of shipping costs, it's a shame that we can't get a decent update, the retailer I bought the ab350m pro4 from (newegg), is terrible, refused to do an exchange of any sort because I cut off the UPC for the mail-in-rebate (lmfao), so be warned! If you do a mail-in-rebate you're screwed at the retailer end, at least newegg...Wish you all luck with your asrock ab350m pro4!
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Replies:
Posted By: MisterJ
Date Posted: 12 Feb 2018 at 6:02am
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Bros, I had a similar problem with my X370 FGP which required an RMA to correct a memory slot problem. I chased down the problem by running with one memory stick in each slot and remembering when it failed. It was very obvious that A1 and A2 slots were bad. I need to point out that this is a user forum and seldom does an ASRock employee post here. I recommend you open an ASRock technical support ticket and head toward an RMA if they agree. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: alinadem
Date Posted: 12 Feb 2018 at 7:49am
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Thanks for the quick reply! That's unfortunate that you had that problem, I've read up about others delving deeper into this madness with the asrock ab350m pro4, I took your suggestion, I've removed 1 dimm leaving now only 1 dimm 8gb in slot B2, and will continue to update here my findings, appreciate any thoughts on this matter! |
Posted By: alinadem
Date Posted: 12 Feb 2018 at 11:59pm
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Update* Leaving 1 Dimm in Slot B2 still resulted in Crash, ordering an ASUS TUF B350M-PLUS Gaming while I figure this nonsense out, seems to just be a bad mobo from Asrock, but other reddit users are heavily plagued by my same crash. When it comes back from RMA, I'll prob just sell it
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Posted By: alinadem
Date Posted: 17 Feb 2018 at 3:58am
| Confirmed just crashed today, after everything I did in the first post, waiting now for my asus tuf b350 to come in, prob just gonna sell this as is and not bother with rma |
Posted By: catjebomber
Date Posted: 18 Feb 2018 at 4:12pm
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I have the same problem. first 2 weeks it was okay! (after building) then the freezes began. the first comes after 1 to 6 hours after that they come in quick every 20 minutes or sometimes faster. Have seen that on various forums is talked about this same problem. latest bios update and latest drivers everything remains the same. temperatures are good and memory has been tested. ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: r2b2nz
Date Posted: 18 Feb 2018 at 6:18pm
" rel="nofollow -
Exact same problem I'm having. Did you memtest successfully on the bad machine or did that freeze too? (Ie did you memtest on a different machine?) |
catjebomber wrote:Posted By: catjebomber
Date Posted: 18 Feb 2018 at 6:25pm
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memtest is good this machine ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: jj747
Date Posted: 18 Feb 2018 at 7:01pm
| I have exactly the same problems of freezing a build composed ryzen r3 1300x, with GSkill F4-3200C15D-16GTZSW and the asrock ab350m pro4, I think that asrock has to directly solve the problem |
Posted By: kasperinline
Date Posted: 18 Feb 2018 at 11:48pm
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My Ryzen-setup freezes to Build: Asrock AB350m pro4, bios 4.63(beta) Memory: G.skill F4-3200C16D-16GTZB placed in A2 & B2 Ryzen 7 1700x Watercooled: Temps idle 25-30 celcius Reinstalled Windows 10 three times All drivers updated Memtest shows no fail All firmware (gpu & ssd) updated Waiting for a bios fix AsRock 
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Posted By: datonyb
Date Posted: 19 Feb 2018 at 12:49am
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" rel="nofollow - are you guys using the latest version of windows ?????? 1709 fcu ? it seems early days but the new raven ridge cpus are messing around UNLESS they have a clean install of windows 10 version 1709 (not an upgraded version of 1703>1709) this might well help freezing issues similar with your normal ryzens ------------- [url=https://valid.x86.fr/jpg250]  [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: catjebomber
Date Posted: 19 Feb 2018 at 12:51am
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yes latest Windows 10 Pro 1709 clean install new build ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: datonyb
Date Posted: 19 Feb 2018 at 12:55am
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in your case with a r5 1600 i might consider an earlier bios that reported to be ok/stable for the pro4 ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: catjebomber
Date Posted: 19 Feb 2018 at 1:00am
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tried 3.00 and 4.50 / AMD Ryzen 5 1600 3.2GHz ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: jj747
Date Posted: 19 Feb 2018 at 1:25am
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I think it's not a bios problem, but some components of the motherboard that goes into the freezer blocking the whole system |
Posted By: catjebomber
Date Posted: 19 Feb 2018 at 1:40am
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The thing that stands out is that in the morning, for example (if the computer has been out for a long time) it takes a long time for the first freeze. sometimes up to 5/6 hours. after the first freeze it is very fast sometimes a few minutes or at most 15/20 minutes, because more people suffer, it is even more weird ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: kasperinline
Date Posted: 19 Feb 2018 at 3:01am
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I have made a clean install of windows 10 pro 1709 four hours ago. So far no freeze. I keep my fingers crossed. Hope you're right Datonyb
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Posted By: r2b2nz
Date Posted: 19 Feb 2018 at 3:26am
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I wish Windows was the only thing freezing. In my case I get freezes and reboots in Windows, Linux, Memtest86, and even the UEFI setup screen! I've not had a single test in Memtest86 that hasn't frozen or rebooted the system no matter what I've tried (although had no errors either for the time it was running) |
Posted By: datonyb
Date Posted: 19 Feb 2018 at 5:57am
keep installed software as minimal as possible and then install only one extra thing at a time to see if some software causes the problem ------------- [url=https://valid.x86.fr/jpg250] [/url]3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold |
Posted By: Teray0n
Date Posted: 19 Feb 2018 at 8:59am
| get rid of the beta bios it has several issues I just posted issues i was having with it for the last two days went back to 4.60 and my issues solved. |
Posted By: effect45
Date Posted: 19 Feb 2018 at 6:05pm
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had the same problem. try to change RAM sticks. i had to change my 8gbx2 Patriot Viper 4 3200 mhz to HyperX 2133 8gbx2. And now everething seems to work fine. i've tried a lot of stuff with patriot sticks - enable\disable xmp, different voltages, different clocks and timings, even tried to use AMD CBS presets which is pretty weird because of HEX values. My system worked fast and smooth at patriot stiks for some time. but then i've got a randomly repeated freezing. memtest was OK when system was working long enough to keep it running. and i think there is a problems with memory voltage on this boards after all my tryouts with Hyperx overcloking and expirements with patriot sticks i've noticed that some bios versions can't even load uefi setup with memory voltage which exceeds stock 1.2v. p.s. i had uefi\dos\win installer freezes too ------------- ab350mPro4+r1600+16gbHyperx2933+gtx1060(6) |
Posted By: r2b2nz
Date Posted: 19 Feb 2018 at 6:36pm
I've come to the conclusion too that there is something very wrong with something on the board - wondering if its a combination of things even. I've given up and am RMAing the board and looking to get a credit which I'll put together a different board as I have lost all trust in the AB350M Pro4 and ASRock in general unfortunately given this was my first experience with one of their products.
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Posted By: kenaya
Date Posted: 19 Feb 2018 at 6:59pm
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Hi guys! I am from Belarus. Sorry, I don't speak English. I bought this board for my Ryzen 5 1600 on 01/22/2018. I started having problems after 2 weeks. Freezing in load and no load. No difference. The first freezing takes place 2 hours after the start, the next after 20-30 minutes. I put another 'iron', new and old drivers, different versions of Windows, updated the BIOS, reset the BIOS. I do not have overclocking. My memory is compatible with the letter in the letter with the site ASROСK. I returned the board to the service center for warranty and wait for the result. ASROCK must accept the defective party and return the money for a poor-quality product. Ryzen 5 1600 (latest vers. bios beta) 3.0-3.4-4.5-4.63beta Asrock AB350M Pro 4 DDR4 8GB SAMSUNG SSD Samsung 850 EVO (latest vers.firmware) Chieftec GPC-700S DeepCool GAMMAX 300
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Posted By: effect45
Date Posted: 19 Feb 2018 at 7:30pm
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" rel="nofollow - if you had bios 3.00 ot ouf the box then you have 1.1 revision board. just like me. when my board started to freeze on hyperx memory i just reflashed 4.5 bios again. now it works again. try to find some hynix-based ram. it can work 2933 mhz on this board. and i also recommend to use top-flow coolers for this board. because vrm becomes really hot in games even without overclocking. i have used Gammax s40 at first and vrm's became very hot after couple hours in AC:origins. now i'm using stock amd cooler and 120mm case fan right in front of the MB. vrm is slightly cooler now. i'm looking for termalright axp-200h muscle now, but in russian stores there are only axp-200 versions w\o 'h' so they don't have an am4 mount. maybe will buy scythe kabuto 3 with good old clip mounting
------------- ab350mPro4+r1600+16gbHyperx2933+gtx1060(6) |
Posted By: effect45
Date Posted: 19 Feb 2018 at 7:34pm
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Probui pamat pomenyat na Hynix\Hyperx. esli bios iz korobki bil 3.00 znachit plata uzhe revizii 1.1. i poprobui zanovo bios prosh*t tu zhe versiyu, chto u tebya seychas. u menya pamyat Patriot 3200 ne rabotala tozhe a ona na samom dele Samsung 2400 prosto s profilem XMP.
p.s. specially for russian speaking user) ------------- ab350mPro4+r1600+16gbHyperx2933+gtx1060(6) |
Posted By: catjebomber
Date Posted: 19 Feb 2018 at 8:30pm
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I use F4-3200C16D-8GRK Ripjaws 4 8GB DDR4 3200MHz . oc @2666 since today wil try if this solves issue of freezing. before this it was auto ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: kenaya
Date Posted: 19 Feb 2018 at 10:55pm
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Spasibo kone4no, no somnevajus, 4to delo v proshivke biosa. Na 3.4 rabotalo vse 2 nedeli, a potom na4alis gluki. I pam'jat u menja sasmsung 2133 sovmestima bukva v bukvu. Ona dala bi o sebe znat srazu, demahu problema v plate, posle pohoda v servisnii centr ludi pisali 4to problema s pitaniem na proc. Da i na reddit tozhe tak pisali.
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Posted By: kasperinline
Date Posted: 20 Feb 2018 at 2:19am
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My clean installed system ran without freezing from 4.00 pm. yesterday to 6.00 am. today where I left home to go to work. When I arrived at home today at 5. am my system was frozen again. So it ran for about 12 hours+ Longest uptime in the past 20 days. I think I'm going to RMA Asrock, as I think it has broken or poor quality components..
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Posted By: alinadem
Date Posted: 20 Feb 2018 at 2:38am
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To clarify we used the latest build, reformatted and updated to latest build (1709) I believe, still crashed, it was ok for a few hours but same crashing confirmed.
To clarify, the freezing is such - Unit could be running ok for a few minutes, or a few hours, then freezes, the unit still outputs display, but a static image, needs to be rebooted or shutdown. We also have a fan blowing at full speed 120mm on the vrms, so Temperature isn't my concern, no overclocking is being done.
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Posted By: catjebomber
Date Posted: 20 Feb 2018 at 4:04am
EXACT ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: catjebomber
Date Posted: 20 Feb 2018 at 3:55pm
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" rel="nofollow - hello yesterday I tried the following > in bios memory I set the speed to 2667 under OC menu. system has worked stable for 3+hrs.... had to sleep.... I will continue testing today. How do you have the memory setting? on automatically? try setting it to other speed maybe this all is a compatibility problem? ------------- Asrock AB350M Pro4 AMD Ryzen 5 1600 3.2GHz MSI GeForce GTX 1050 TI CRUCIAL SSD MX500 SATA3 250GB Seagate Barracuda 1000GB SATA III be quiet! Pure Power 10 400W G.Skill Ripjaws 4 8GB DDR4 3200MHz |
Posted By: jj747
Date Posted: 21 Feb 2018 at 3:31pm
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" rel="nofollow - Any news from asrock? |
Posted By: alinadem
Date Posted: 21 Feb 2018 at 9:48pm
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Ram. Isn't overclocked, set to 2133, but experienced crashes with various settings, also crashed with either asrock oc or amd cbs enabled, changing over temp protection made no difference. Official amd chipset drivers made no difference, and the amd power plan made no difference. Also changing pcie power savings in Windows power options to none changed nothing, same crash. Providing more voltage to ram also didn't help stability. My asus b350m-plus tuf matx board has arrived so I'll update here with changes Asrock is on Chinese holiday so you probably won't see response until today or later |
Posted By: kasperinline
Date Posted: 22 Feb 2018 at 1:33am
No news from Asrock I wrote to Asrock Technical Support yesterday, but haven't yet heard from them. After reinstalling windows 10, I haven't had the same amount of freezes, as before. I'm still runing bios 4.63
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Posted By: alinadem
Date Posted: 23 Feb 2018 at 1:43am
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Quick update - Replaced ASRock AB350M PRO4 with ASUS TUF B350M-PLUS GAMING: All crashing / freezing gone
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Posted By: jj747
Date Posted: 24 Feb 2018 at 3:54pm
" rel="nofollow -
the TUF how it works? |
Posted By: effect45
Date Posted: 26 Feb 2018 at 1:38am
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" rel="nofollow - The Best solution of our problem) i'm interested in board replacement too. Can't choose between Asus tuf b350m-plus and msi mortar arctic b350m. Need matx or itx board. What can you say about memory support and Bios updates on Asus? ------------- ab350mPro4+r1600+16gbHyperx2933+gtx1060(6) |
Posted By: kasperinline
Date Posted: 26 Feb 2018 at 2:19am
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Still no answer from Asrock Technical Support Maybe the new bios is about to solve the problem. The lowest amount of freezess has been under bios 4.63.
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Posted By: kasperinline
Date Posted: 07 Mar 2018 at 1:50am
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Still no answer from Asrock - anyway time to an update... Since my last reply I had no random freezes, so maybe the bios 4.63 has the solution. Cross my fingers for the future and a stabile system.
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Posted By: alinadem
Date Posted: 07 Mar 2018 at 2:12am
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The tuf is great, been reliable since installation. Had an old bios, but even the oldest bios on their site recognized the 1600x, bios update was great and the uefi options are standard to expect from asus, well rounded. No overclocking being done yet, but also our memory wasn't on their vendor list but still working flawlessly. The vrms have a decent heatsink as well, so if you're concerned about power delivery and vrm temps, the tuf is fine I can't speak for the msi b350 matx boards, but the asus is great thus far! |
Posted By: jj747
Date Posted: 09 Mar 2018 at 7:52pm
| " rel="nofollow - news to asrock about the ab350m pro 4 ? |
Posted By: jmr
Date Posted: 10 Mar 2018 at 3:10am
| It isn't just the AB350M affected by this. This thread sounds like an exact description of the problems I've been having with my X370 Taichi since November. Like the OP, I've tried everything I can think of to solve the problem, including buying components to swap out. The freezes began around 2 weeks after building my system, and occur most often under light load - such as browsing the web. My system sails through all stress tests, and is not overclocked. In the past, my keyboard and mouse would stop moving, and I would be left with a black screen, my system totally locked. Since updating to 4.x series BIOSes, my screen freezes with the final display image still visible. A quick glace at the forum suggests other users, with other boards are having similar issues. There is clearly something wrong with either the manufacturing process, or at a BIOS level. Glad to see you have had no issues with your ASUS board. I'm thinking of doing the same once new boards are released in April. |
Posted By: kasperinline
Date Posted: 10 Mar 2018 at 10:29pm
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No answer from Asrock Technical Support I bet they get a lots of questions these days. My system has been very stable since my last update, but a couple of minutes ago - yet another freeze. As a new thing I tried to load default XMP-profile for my ram to see if that matter.. Regards
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Posted By: JohnM
Date Posted: 10 Mar 2018 at 10:39pm
" rel="nofollow -
How was it set before you made this change? ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: kasperinline
Date Posted: 10 Mar 2018 at 10:44pm
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I'll flash 4.70 immediately.. Thanks for your answer
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Posted By: axemole
Date Posted: 11 Mar 2018 at 2:06am
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ASROCK AB350M Pro4 AMD Ryzen 1800X G.Skill Ripjaws F4-3200c16D-16GVKB 2x8GB Samsung 860 PRO 512GB NVMe m.2 EVGA Supernova 650 G2 PSU Cooler Master Hyper 212X CPU Cooler HGST enterprise 4TB 3.5" SATA 6GB/s Same freezing problem here... I'd hate to buy a new MOBO so I am hanging in there hoping that it is a bad bios... if the latest Bios 4.70 doesn't fix it, I will consider a new MOBO... not going to deal with this problem as it is. March 10, 2018 - Update 3:07pm EST - New York, NY I just applied the 4.70 and the PC seems to be stable... will leave it overnight, working, see if it crashes... will update... March 10, 2018 - Update 9:36pm EST - New York, NY I've had it running for about 6 & half hrs straight and no crash since BIOS 4.70 update... Hope this is the answer to our prayers... however, if it freezes/crashes/reboots I will go for the ASUS TUF B350M-PLUS GAMING everyone is talking about... but so far, it is working fine... and I even bumped the ram to 2133Mhz... I will keep updating. March 11, 2018 - Update 5:56pm EST - New York, NY I checked the PC at around 8:30am and the PC was frozen. It freeze must have taken place after 3am because I had a scheduled Sychronize/Backup event and it completed without problems. So far "at least" 12hrs in a row, is the longest the PC has been without crashing/freezing/rebooting. OOOOPS... It just froze again. I clicked on Chrome and it brought it up... and it just crashed again. That is is... I am getting the ASUS TUF B350M-PLUS GAMING mobo... I am not wasting any more time on this board. I will keep it because my 15days to returned it is gone, I hope that ASRock figures this one out and is able to fix this problem for the future. CAVEAT EMPTOR... STAY AWAY from this board unless you are prepared to live in the bleeding-edge... and bleed you will. You have been warned.
------------- Quis custodiet ipsos custodes? |
Posted By: PetrolHead
Date Posted: 11 Mar 2018 at 4:44am
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" rel="nofollow - I'm on BIOS 3.3 and I haven't had problems with freezing over the past three months, not even when I've left the computer on overnight. The few crashes I have experinced outside stability testing different OC settings have been caused by games or drivers. Those of you that have had issues, what BIOS version did your AB350M Pro4 have when you bought it? ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: oversite
Date Posted: 11 Mar 2018 at 8:24am
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I have 5 of these boards, ryzen 5 1600 on all of them, running proxmox and qemu (debian) I have random reboots on all of them, am trying different psu:s and memories, bios versions, c6 etc, no real stability yet. I have rma:d 2 of them since one even froze during bios flashing and died by that. I got replacements working better but still random reboots, nothing in the linux log when it happens so it seems very sudden. As far as i remember all boards have 3.00 when they arrive. I am mostly trying various bios since i have a bunch of boards, mostly trying 3.40, 4.50, 4.70. 3.40 is nice because of they easy c6 config, but i cannot remember ever trying 3.3 version. Most of them are using corsair vengeance 2400 8gb each various versions not on memory qvl, some samsung on the qvl also 2400. |
Posted By: PetrolHead
Date Posted: 11 Mar 2018 at 6:07pm
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All boards that are revision 1.1 have BIOS 3.00 (or vice versa) AFAIK. I was just wondering whether the reboots would be connected to the boards being the launch version. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: Leeouque
Date Posted: 12 Mar 2018 at 2:33am
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I have the same problem. I hope it's just a bios problem and could be fixed by future updates. |
Posted By: helos9
Date Posted: 12 Mar 2018 at 4:31am
| I have the same problem with my Asrock AB350 Pro4. Worked for 2 weeks and then the freezing/crashing began. Flashed the 4.70 last night, but it didnt seem to work. Will try again and hope for the best. Looking into ASUS Prime B350M-A/CSM if this doesnt work. |
Posted By: jj747
Date Posted: 12 Mar 2018 at 8:38pm
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" rel="nofollow - Any news using the 3.70 bios user? my card is in assistance but the technician fails to generate the lock condition |
Posted By: Leeouque
Date Posted: 12 Mar 2018 at 11:34pm
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Hello guys, I think I found a solution and it seems to be working for me. Go to bios => exit => load uefi defaults Then go to Advanced => AMD CBS => NBIO common options => scroll down to Power supply idle control and select Typical Current Idle. Haven't seen any freezes or crushes since I done that.
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Posted By: alinadem
Date Posted: 12 Mar 2018 at 11:36pm
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Hey guys potential fix, please check this link to see if this works for your asrock ab350m pro4. The asus tuf has been working flawlessly, and note if you do get the tuf, the oldest bios still supported the ryzen 1600x Potential fix for asrock ab350m pro4 freezing https://youtu.be/q1yVMZcqaf0" rel="nofollow - https://youtu.be/q1yVMZcqaf0 |
Posted By: beretta92user
Date Posted: 13 Mar 2018 at 1:17am
| i had more or less the same issues as you...i did replace it for a gigabyte b350m gaming 3 and 0 issues in over a week. |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 3:22am
" rel="nofollow -
Which BIOS version do you have? The 3.3 doesn't seem to have that option under NBIO common options. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 3:27am
I'll save everyone a few minutes of their time: He smashes the mobo with a shovel after ranting for a few minutes. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: Leeouque
Date Posted: 13 Mar 2018 at 4:21am
BIOS 4.70 I'm not quite sure if it really works because I don't have much time to test it, but it looks at least more stable with this option.
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Posted By: axemole
Date Posted: 13 Mar 2018 at 4:50am
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PetroHead and Leeouque BIOS 4.70 You made a mistake... it is not: Advanced => AMD CBS => NBIO common options it is... one of the other options Advanced => AMD CBS => Zen common options => Power Supply Idle Control I am testing it as we speak Thanks for the tip and hope it works ------------- Quis custodiet ipsos custodes? |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 7:05am
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" rel="nofollow - Hmm. There was no such option under Zen Common Options either in my BIOS, but there was indeed a "PSI" option under NBIO common options. This is likely the same thing, but the BIOS description did not help at all in this regard. I also only have the options "Auto" and "Disabled", of which "Auto" is the default value. In any case, I think Leeouque is on to something. I found this by googling Power Supply Idle Control: "We have been investigating the issue where systems are reportedly locking up when idling or running small workloads This issue is related to the power supply. Most PC power supplies (PSUs) are designed to handle a wide range of power consumption from your PC components, but not all PSUs are created equal. Because of this, there are some rare conditions where the power draw of an efficient PC does not meet the minimum power consumption requirements for one or more circuits inside some PSUs. This scenario (called "minimal loading supply" can cause such PSUs to output poor quality power, or shut off entirely. To prevent this issue from happening, it is important to ensure that the power supply supports 0A minimum load on the +12V circuit. These PSUs became commonplace starting in 2013 for the Intel "Haswell" platform. This specification can be found printed on the sticker affixed to most PSUs, or it may be available on the manufacturer's website. However, AMD understands that not everyone is in a position to replace their PSU with a contemporary 0A-rated unit. To help with that, AMD is also developing a firmware workaround for these power supplies, and will make it available through motherboard partners as a BIOS update in the future." This is apparently from an AMD engineer and the explanation seems reasonable. I'm using a Corsair RM550x, which is "Haswell ready" (Intel C6/C7 state compatible) and this is probably why I haven't experienced the freezing issue even without using the BIOS workaround. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 7:26am
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Hmm... Looking through the posts from the beginning, people have been experiencing freezing with PSUs that are supposed to support C6/C7 states. Maybe that's not enough and it really needs the 0A rating, which I didn't notice on my PSUs spec sheet. In any case, I still feel like the issue is with the PSUs and that the BIOS workaround should fix it. What does bug me, though, is that if this is the fix, it has clearly been added to the BIOS after version 3.3. So, ASRock must be aware of the issue and they've provided a workaround for, but for some reason they've decided not to inform customers about it. Three words, ASRock: Proper release notes. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: wardog
Date Posted: 13 Mar 2018 at 10:04am
Two words: Never happen(ed) I'm with you, I'm only stating that in all my years building the ONLY mb manuf to do that was DFI. |
Posted By: helos9
Date Posted: 13 Mar 2018 at 10:27am
| Tried this work around for AsRock AB350 Pro4. Went longer than i expected, but it eventually did freeze and crash. Hope others have better luck. My new Asus borard is on its way. |
Posted By: blfroze
Date Posted: 13 Mar 2018 at 2:10pm
| " rel="nofollow - Have you fixed it yet guys? |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 5:06pm
" rel="nofollow -
Damn! Just out of curiosity, which PSU do you have? ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 5:21pm
I'm hoping that if enough people join me in complaining about the lack of release notes, ASRock will mend its ways. ;) Frankly, I don't know why people let motherboard manufacturers get away with this. After all, it's not like they shouldn't have the information at their disposal. Surely they have some sort of version control, change log, ticket system etc. in use, as this is standard software development stuff. If they don't, well, good luck to them in that case, but assuming they have normal control over their software development, they know what's been done to the BIOS (and by whom). Collating that information, at least the most important bits, should not be a huge task. From the motherboard manufacturer's perspective, release notes should also make sense even without people asking for them. Release notes -> better understanding on whether to update BIOS -> less confused and unhappy customers (also hopefully less bricked boards and angry customers). Blergh, I'm going off on a tangent here. Sorry for the OT. I know I'm preaching to the choir. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: lobstermd
Date Posted: 13 Mar 2018 at 5:38pm
| I'm having the exact problem as everyone in this thread. I've tried everything and it's pissing me off. I don't think I'll ever buy Asrock again. |
Posted By: wardog
Date Posted: 13 Mar 2018 at 6:23pm
Yup. You went of on a tangent / rant alright  "You' want less confusion / less bricked boards? Preach to the choir to NOT flash their bios UNLESS they absolutely need it.   --- PH, noticed you returned earlier last week. How's things? OK I hope. |
Posted By: Xaltar
Date Posted: 13 Mar 2018 at 6:26pm
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Herein lies the problem with Ryzen, so many issues for so long that Ryzen owners got used to updating BIOS with every new version in hopes X or Y issue would be resolved. When it works, it's fantastic and amazing value for money but oh man the issues caused by a rushed launch..... ------------- 
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Posted By: wardog
Date Posted: 13 Mar 2018 at 7:01pm
BETA is BETA. When I wasn't here as a Mod, I'd wait on a Production BIOS. I know. I know.  |
Posted By: helos9
Date Posted: 13 Mar 2018 at 7:27pm
" rel="nofollow -
I have tried Thermaltake TR2 600-Watt ATX and BFG GX-550 with AsRock AB350 Pro4. |
Posted By: axemole
Date Posted: 13 Mar 2018 at 7:41pm
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Tried the PSU bios setting... I woke up this morning to a frozen PC It still not working... waiting for a real solution ------------- Quis custodiet ipsos custodes? |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 7:59pm
I think the issue might still be partly due to the PSUs in that case. The TR2 is listed in the worst possible tier in LTT's PSU tier list: Tier 7 - Worst
The BFG GX on the other hand is a bit of a question mark. It didn't appear on the PSU tier lists I could find and I came accross a comment that BFG would have gone out of business a few years ago. Although the GX-450 had performed decently in one review, apparently it has different internals that the 550. I only came accross one review on the 550, but while it received three stars, the review itself was more or less just a few lines of text (ie. not worth much). Overall, I think it might be worth trying to get your hands on a PSU that appears high on the PSU tier lists. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: wardog
Date Posted: 13 Mar 2018 at 8:19pm
| " rel="nofollow - You all know "Power Supply Idle Control" is only regarding the C6 State, right? |
Posted By: kosths
Date Posted: 13 Mar 2018 at 8:59pm
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Same issue here :/ |
Posted By: PetrolHead
Date Posted: 13 Mar 2018 at 9:51pm
It could feel weird since I don't know if I'd be able to practice what I preach. ;)
Better than okay, thanks for asking. :) I've just been keeping busy, which is why there's less time to hang out on the forum(s). This combined with the fact that I'm satisfied with my system working well on a mild(ish) OC also means that I have less (relevant) advice to give to my fellow Ryzen users, so for the most part I've just been checking random threads now and then. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: kosths
Date Posted: 14 Mar 2018 at 1:37am
| " rel="nofollow - Did you all guys go for another motherboard? We haven't a solution yet? |
Posted By: axemole
Date Posted: 14 Mar 2018 at 2:08am
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The PSU I am using is the EVGA Supernova 650 G2 which its supposed to be compatible with Haswell. Froze again after 6 hrs of doing nothing... I am purchasing an ASUS mobo... but will wait to see if ASRock comes through for us. ------------- Quis custodiet ipsos custodes? |
Posted By: PetrolHead
Date Posted: 14 Mar 2018 at 2:38am
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The EVGA G2 should also be a quality unit overall. Hmph, no easy explanation there. I did a quick scan of the posts on this thread and it seems that those that have had trouble have been using a six- or eight-core Ryzen with this motherboard. However, searching online did reveal at least a few cases where even a Ryzen 3 would freeze up from time to time. Possible tests/solutions I came across: -Take the motherboard out of the case and set in on the motherboard box. This should reveal if its a grounding issue. Note: Running the system on a cardboard box might be a fire hazard, so not sure how safe this is... -Set the CPU voltage manually to a reasonable value. The auto setting can be quite "liberal" with the voltages. -Check if the freezes coincide with Windows updates loading in the background. -Check Windows event logs in general for anything fishy. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: Leeouque
Date Posted: 14 Mar 2018 at 3:07am
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Hey guys Changing PSI value was really not a solution. While being a bit more stable it's still freezing on my config.
I'm using R3 2200g
Doesn't work for me
Occurs even without internet connection I'm so frustrated that I think about giving up my build until B450 chipsets release. The biggest problem is that I bought my mobo in other country so I can't easily return it. |
Posted By: axemole
Date Posted: 14 Mar 2018 at 4:01am
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I just bought the ASUS TUF B350M-PLUS Gaming... I will keep this forum in touch in the meantime, I am getting an RMA for this board and hope that if fixed, I'll build a second system Thx for the help anyways! ------------- Quis custodiet ipsos custodes? |
Posted By: PetrolHead
Date Posted: 14 Mar 2018 at 4:25am
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Leeouque, here's an idea if you want to try it out: 1. Download HWiNFO64 (it's free) and start it up. 2. From the sensor list, right click "Vcore" and "CPU Core Voltage (SVI2 TFN)" and select "Show graph". The former sensor should be under the motherboard sensors and the latter under the "enhanced" sensor list for your CPU. 3. Select "Configure sensors" and set the global polling period to its lowest possible value (100ms on my system). 4. Leave the computer be so that the graphs are shown on the desktop. 5. Wait for the computer to crash. The idea here is that on the frozen screen you might be able to see whether the CPU voltage has dropped suspisciously low just before the crash. If yes, then setting the voltage manually to some value could very well be the solution (but finding the best Vcore value might require some work). The downside in this is that at least in stock configuration, the graphs do not have a clear scale by which to estimate what each value is when the computer has crashed. When the computer is still running, you can hover your mouse over the graph and it'll show you the voltage at that point in time. This might help in setting some sort of baseline for different values, as on auto setting the voltage should in any case vary quite a bit. ------------- Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit |
Posted By: Leeouque
Date Posted: 14 Mar 2018 at 4:51am
| Thanks for advise PetrolHead, trying it out. I'll report here with the results. |
Posted By: wardog
Date Posted: 14 Mar 2018 at 5:55am
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In discussing this with JohnM and datonyb I have requested an escalation of this matter to ASRock in the hopes of determingwhat's going on with the Users that haveexperienced this. ... wardog |
Posted By: T0L1K
Date Posted: 14 Mar 2018 at 7:02am
| I have same problem with my ab350m pro4. And I think a manual set cpu vcore not a solution..... I set cpu vcore (1.21, 1.22, 1.25)V , clock (r5 1600 set at stock 3.2 and then downclock to 3ghz). But freezes is still. For example photo with voltage when PC freeze at OCCT test. https://imgur.com/a/QSgQI" rel="nofollow - https://imgur.com/a/QSgQI (vcore set at 1.21 and not drop) |
Posted By: vyseark
Date Posted: 14 Mar 2018 at 7:13am
Same freezing problem here  Motherboard----- AB350M PRO4 Processor--------- RYZEN 3 1200 (no overclock) BIOS-------------- 4.50 (didn't tried 4.70 because others users still have the freezing issue with 4.70 bios) (sorry for my bad english) |
Posted By: lobstermd
Date Posted: 14 Mar 2018 at 8:01am
| I downgraded from p4.70 bios to 4.30 and it made it more stable. Still crashing every time I render when blender tho. |
Posted By: axemole
Date Posted: 14 Mar 2018 at 9:29am
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I just got the ASUS TUF B350M-PLUS GAMING and it feels and runs solid... no need to reinstall AMD drivers, just swapped mobos, everything working so far... I will keep updating... I am getting an RMA for my AB350M Pro4 and if this is fixed in the future, I will build another system around it or sell it in Craigslist. As of today March 13, 2018 @ 9:30p New York, NY -- I cannot recommend this board... ESPECIALLY when the ASUS seems to work without any kind of problem. I will let you know in 24hrs, 1-week, 1-month if this new system ever freezes. Peace ------------- Quis custodiet ipsos custodes? |
Posted By: chaconeger
Date Posted: 14 Mar 2018 at 11:02am
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Tengo el mismo problema, mis componentes son estos: Ryzen 3 1200 Mobo AB350M pro4 con bios 4.70 12 gb de ram 3*4gb Corsair CX series Power Supply: CX430 1050 TI 4G, ->aquà pensé que estaba el problema, ya que si formateo y no instalo los drives de nvidia, tampoco dejo que windows 10( 1709 )instale los drives de nvidia, no se me ha congelado en una hora, voy a seguir sin drivers de nvidia y ver cuanto dura sin congelarse. 2 horas sin congelar y sin drivers de nvidia, estoy utilizando:Adaptador de pantalla básico de Microsoft 13/03/2018 a las 10:00 p.m sin congelamiento, sin drivers de nvidia. vis Google Translate
14/03/2018 esta mañana amanecà congelado. ------------- EMANUEL CHACON |
Posted By: Leeouque
Date Posted: 14 Mar 2018 at 2:51pm
| By the way my system works for 10 hours already with HWiNFO monitoring on. It's my record for now. |
Posted By: lobstermd
Date Posted: 14 Mar 2018 at 5:18pm
| I noticed the same thing, if I dont install any display drivers it doesnt freeze. Tested with a 1070 and a 390x. |
Posted By: axemole
Date Posted: 14 Mar 2018 at 5:56pm
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BOOM! From 11pm until 6am... no crash/no freezing/no random-reboot yet. problem is gone... too early to tell... will keep updating... At one point I thought it was the hard drives... I removed ALL internal SATA... just kept the m.2... and still freezing... did the bios upgrade to 4.70... then downgraded back to 3.30... nothing worked... I am getting it RMA but keeping the board... if this problem persist, I would certainly appreciate your troubleshooting efforts to figure this one out... I've built systems since 1988, this is the weirdest case ever... I've never had problems... ever... this is my first RMA... ever... Hope to see a glimmer of hope for the future of this motherboard. But ASRock (which I used many times in the past) has gone down a notch in my recommendations, just because so many people are having the same problem... and the ASUS worked without a hitch using the same components... could be a defect while putting together these boards... which is scary.
------------- Quis custodiet ipsos custodes? |
Posted By: Leeouque
Date Posted: 14 Mar 2018 at 6:22pm
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Hey guys I have some news After idling and occasionally benching with CPU-Z for 13 hours my system froze with HWiNFO opened. Here are some details. System got frozen after Vcore suddenly raised from average 0.95-1.00V to 1.376V and Core 0 had loaded to maximum. The system is actually working, HWiNFO shows changing of GPU Clock and updates time every 30 seconds. 
Interesting, the first time I notised freezing was during gpu drivers installation. Don't know if it's connected or not.
EDITED to include picture as intended |
Posted By: davemc
Date Posted: 14 Mar 2018 at 10:12pm
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" rel="nofollow - I know it?™s not a solution for everyone but those of you who can I?™d suggest returning the motherboard. I was getting constant freezes, returned the board and switched to an ASUS B350-A and it hasn?™t frozen since. There are obviously significant problems with this model given the amount of people reporting issues. |
Posted By: Vanguards
Date Posted: 15 Mar 2018 at 1:06am
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Hello I have the same problem with freezing . About two weeks ago I have bought Ryzen 2200g , Asrock B350M Pro4 , and RAM G.Skill Trident Z RGB 16GB DDR4 16GTZR and also I have my old Zotac GTX 960 2GB . I have updated my mother board till version 4.5 . Till about a week everything was fine , there was just 1 error when I was playing a game , it frost and then closed itself , I didn't payed atention to it . After about two days I have tried other game to play , in process of gameplaying , my PC has frost and the reboot itself . I thought it was my nvidia drivers guilty , so I have installed and it didn't help at all , instead my whole PC was again freezing for about 10-20 after reboot . I tried to find solution probably there was a windows system failer or smth like that , but no . After on last reboot my PC even didn't wan't to switch on BIOS . I tried to change with other ram , my PSU , it didn't help . But I found that it didn't want to switch on because It was plugged my GPU GTX 960 in PCI express slot 1 , but only for my GTX 960 , other GPU were ok working and by the way for PCI express slot 2 my GTX 960 was working . So thought probably it was my GTX 960 fault , but no . After that I have updated BIOS till version 4.7 , and a miracle my PCI express slot 1 has started to work for GTX 960 . But no again my PC was starting to freez for about 10-20 minutes . After that I have plugged out my GTX 960 and switched my cable to ryzen 2200g . After that an hour it was working ok , but has appeared another problem , I was just using youtube in Googlechrome , so my Windows panel has frost , and Internet connection has disappeared and after that I couldn't star any application or anything , so had to reboot my PC manualy . And it has started to do that after 15-30 minutes , so I have to reboot my PC always manualy . Also forget to write , before that I have reinstalled Windows 10 , cause thought it was window fault , but it was the same thing . And after several reboots my audio drivers have stopped to work . |
Posted By: oversite
Date Posted: 15 Mar 2018 at 5:57am
right -- i gave up and RMAd and returned all 4 boards today, i will replace them with 4 other mATX 2 asus tuf and 2 gigabyte gaming 3 |
Posted By: axemole
Date Posted: 15 Mar 2018 at 7:12am
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RMA is on hold until Sunday... I am hoping that someone will figure out which BIOS setting works... ASUS TUF is working as smooth as I expect Brand New boards to work... with the same hardware I used with the AB350M-Pro4 so it DEFINITELY is the board or a setting in it that is causing it to randomly freeze/reboot Good luck ------------- Quis custodiet ipsos custodes? |
Posted By: vyseark
Date Posted: 15 Mar 2018 at 7:27am
Hoping for a fix through software or bios changes as well. Didn't wanna rma the motherboard because in my country (Brazil  ) the sellers always difficults the rma process and the price of the motherboards are more expensive than USA (Asus TUF B350m-Plus gaming cost here more than 170 us dollars )Asrock, do something!
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Posted By: axemole
Date Posted: 15 Mar 2018 at 7:55am
I hear you... I don't want to wait the time it takes to ship and receive it... I rather upgrade the BIOS or adjust the settings but it is so weird that the mobo hangs randomly... if only I could narrow it down to a piece of the system, at least we could focus the search for a setting workaround... however... as it is... it could be ANYTHING!!! Anyways, live and learn... if ASRock doesn't fix this, I am never buying ASRock again. ------------- Quis custodiet ipsos custodes? |
Posted By: Vanguards
Date Posted: 15 Mar 2018 at 2:13pm
| I hear you man , but I think Asrock won't even bother . If you will watch reviews on newegg , it is about half of it , so it is not a new issue and still no solutions . |