Fatal1ty X399 Pro issue
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7732
Printed Date: 18 Jul 2025 at 10:26am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Fatal1ty X399 Pro issue
Posted By: betterdayz
Subject: Fatal1ty X399 Pro issue
Date Posted: 19 Feb 2018 at 6:00am
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" rel="nofollow - Hey guys, Computer randomly stops working for no reason a week ago. I tried to restart it by clearing the CMOS, resetting the CPU, The motherboard LEDs light up but hitting the power button, the PC start and it is stuck a the boot with the error code 07. I am aware this error code is related to memory, so i bought a pair of 8GB memory and tried to fit them in. same issue,stuck with the error code 07. i also boot with 1 stick of RAM, nok. The only thing i guess i haven't done is trying with another PSU. I am pretty sure that my PSU is ok, i removed the GPU but nothing seems to work. At this point, I'm not sure if the mobo or CPU is dead. Any suggestions before I RMA this back to Asrock? Thanks ------------- ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i |
Replies:
Posted By: MisterJ
Date Posted: 19 Feb 2018 at 9:57am
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betterdayz, I am not sure 07 is a memory code. Please check your CPU carefully. I would also open an ASRock support ticket and ask them. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: kerberos_20
Date Posted: 19 Feb 2018 at 11:41am
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this doesnt seems like ram related if u dont see after reboots other random codes 07 usualy means cpu/psu/mainboard fault ------------- http://valid.x86.fr/diq4l4" rel="nofollow">  http://www.userbenchmark.com/UserRun/47132492" rel="nofollow - userbenchmark |
Posted By: betterdayz
Date Posted: 19 Feb 2018 at 2:31pm
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Thanks Guys for the feedback, i will indeed open a ticket towards Asrock and see what will they say. I'll keep you posted. J ------------- ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i |
Posted By: SoniC
Date Posted: 20 Feb 2018 at 3:57am
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@betterdayz - if everything else fails (and I really mean everything).... try to veeeeeeeeeery carefully remove the CPU & check for bent pins & then if really everything is fine --- carefully reseat it and use the AMD tool for the screws & correct torque. Memory-related (and PCIe-related probs e.g. too much memory reserved (not adressable by BIOS/UEFI)) can indicate a problem with bent pins.
------------- -=SoniC=- TR x1950, ASRock X399 FPG (v. 3.33A), G.Skill 3200 CL14 64GB, Enermax LiqTech 280, AMD Vega 64 LC, 10x HDDs (mostly Hitachi), 2x M.2 (970EVO,960Pro), Xonar DX, AX1200i PSU |
Posted By: betterdayz
Date Posted: 24 Feb 2018 at 8:19am
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Hello guys, I will RMA the mobo, i bought a mobo to check whether it was the RAM, or the CPU which was causing issue. I can confirm it was the mobo, it died!! to be honest i have no idea the reasons why. The new mobo is the Aorus Gaming 7..Sorry it is a Asrock forum, this is just for information. Thank you for your help. ------------- ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i |
Posted By: wardog
Date Posted: 24 Feb 2018 at 8:40am
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" rel="nofollow - FYI Just shutting off is either PSU or mem related. Debug 7 is memory related: http://asrock.com/support/faq.us.asp?id=334 |
Posted By: betterdayz
Date Posted: 24 Feb 2018 at 6:44pm
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" rel="nofollow - @wardog thank you for the hint. In my own case, the mobo was the problem. Quick question, I bought the mobo at newegg, but in the meantime i move to Europe (Belgium). Do i need to send the mobo to asrock america or i can send it to a local Asrock in Europe? Tks ------------- ASRock X399 Professional Gaming Threadripper 1920X CORSAIR Vengeance LED 64GB ADATA XPG SX8000 512GB NVME Corsair Force MP500 480GB NVME EVGA GeForce GTX 1080 Ti SC2 GAMING Corsair HX1000i |