F2 / Del not working on startup screen
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7881
Printed Date: 11 Feb 2025 at 2:47am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: F2 / Del not working on startup screen
Posted By: zhaian
Subject: F2 / Del not working on startup screen
Date Posted: 01 Mar 2018 at 4:52am
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Having a strange problem with my new AB350 Pro4 and Ryzen 2400g. When I power on the machine, I see the Asrock splash with the options to enter UEFI, boot menu, etc. but no matter what keys I press or which USB ports I use or which keyboards I use, there is no response. The caps lock led lights up so i know the keyboard has power. Eventually after a few minutes it times out and takes me to UEFI and the keyboard functions normally. My board came with the Ryzen Desktop 2000 sticker (yay), I think the bios is 4.60.
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Replies:
Posted By: MisterJ
Date Posted: 01 Mar 2018 at 5:27am
zhaian, please post your specifications in your signature as I have. Please post your BIOS/UEFI version. Enjoy, John.
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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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Posted By: zhaian
Date Posted: 01 Mar 2018 at 5:52am
Done. BIOS is 4.60
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Motherboard: AB350 Pro4, UEFI: 4.63, APU: Ryzen 2400g, RAM: Patriot PVE48G266C6KBL, HDD: Intel SSDPEKKF256G7, 2x WD Red 4GB, ODD: Samsung SH-B123L, Power Supply: SeaSonic SSP-300ST
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Posted By: zhaian
Date Posted: 01 Mar 2018 at 6:02am
" rel="nofollow - BTW I also filed a ticket with Asrock, they recommended trying 4.63 so unless anyone here has any ideas I guess I?™ll try that first and report back.
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Motherboard: AB350 Pro4, UEFI: 4.63, APU: Ryzen 2400g, RAM: Patriot PVE48G266C6KBL, HDD: Intel SSDPEKKF256G7, 2x WD Red 4GB, ODD: Samsung SH-B123L, Power Supply: SeaSonic SSP-300ST
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Posted By: MisterJ
Date Posted: 01 Mar 2018 at 9:16am
I agree, zhaian. Lots of users are getting relief with the Beta BIOS. Please let us hear. Enjoy, John.
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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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Posted By: zhaian
Date Posted: 02 Mar 2018 at 2:18pm
I realized that rather than timing out, my keypresses were getting registered, it was just taking a few minutes to get past the Asrock splash screen. First reboot after upgrading to 4.63, F2 took me almost instantly to the uefi, subsequent reboots it seems to be taking 5-10 seconds, but much more tolerable now. Maybe I just need to enable fast boot or something...
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Motherboard: AB350 Pro4, UEFI: 4.63, APU: Ryzen 2400g, RAM: Patriot PVE48G266C6KBL, HDD: Intel SSDPEKKF256G7, 2x WD Red 4GB, ODD: Samsung SH-B123L, Power Supply: SeaSonic SSP-300ST
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Posted By: nanohead
Date Posted: 03 Mar 2018 at 9:59pm
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" rel="nofollow - Are you using a wireless keyboard? Mouse? There are problems with certain USB based wireless kbds not registering when the board comes up with UEFI. It works fine when Windows takes over, but when running on firmware, especially in USB3 (blue) ports, wireless keyboards aren't working correctly, if at all.
Wired keyboards are working much more reliably.
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Posted By: stree
Date Posted: 04 Mar 2018 at 12:22am
Quick note:
I am using Logitech keyboard nd mouse, wireless, both controlled by same USB dongle.
Performs perfectly. I always use low task USB dongles such as these on USB2, I have one near the KB DIN port and always use that. Never tried on USB 3.
2nd note. all USB ports on this board have been fine on all BIOS versions and with the 2400G, I know some have had USB issues.
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ASRock X370-ITX BIOS 4.50
R5 2600 Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B
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