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Not Booting, No Video

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7885
Printed Date: 20 May 2024 at 1:34am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Not Booting, No Video
Posted By: andy75
Subject: Not Booting, No Video
Date Posted: 01 Mar 2018 at 9:57pm
" rel="nofollow - My build is:
ASRock AB350 Pro4
AMD A8-9600
Samsung DDR4 8GB 2133 M378A1K43BB1-CPB
ThermalTake 500w PSU
Connected through HDMI.

The system turns on and all the fans spin up but I never get any beeps or video.  I have tried the RAM in all the slots.  I started with slot A2.  I have removed and reseeded everything.  I have checked the video cable with another computer.  It has been a while since I have built a system.  Is there anything else I can check before I start returning parts to see what might be bad?

Thanks for all your help!!!!!



Replies:
Posted By: MisterJ
Date Posted: 02 Mar 2018 at 12:03am
" rel="nofollow - andy75, I don't think that board has a speaker.  Have you added a speaker?  If not, please do.  Have you performed a Clear CMOS?  Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: andy75
Date Posted: 02 Mar 2018 at 12:43am
" rel="nofollow - I did not think of the board not having a speaker.  I can try to plug one into the back port when I get home.  Does the board support sounds over HDMI?  If so the HDMI monitor I have has sound built in.

Yes I did a CMOS clear.  I power down then set the jumper then powered back up for about 30 seconds.  Powered down, cleared the jumper, powered up with no change.


Posted By: MisterJ
Date Posted: 02 Mar 2018 at 2:35am
" rel="nofollow - andy75, sounds like you did the Clear CMOS fine.  Please check your manual for the header that supports a small speaker.  This is the speaker I am talking about - just a beeper, really.  You will need to purchase one at your local computer store - like this https://www.newegg.com/Product/Product.aspx?Item=9SIA6RP3755293&cm_re=mb_speaker-_-9SIA6RP3755293-_-Product
dirt cheap.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: andy75
Date Posted: 02 Mar 2018 at 3:43am
" rel="nofollow - I just noticed the Samsung RAM I have is not in the supported list on the motherboard page.  4gb package is but not the 8gb package.  I would not think that would be a big deal but maybe.  Your thoughts?


Posted By: MisterJ
Date Posted: 02 Mar 2018 at 4:26am
andy75, if you are saying that your memory is two sticks of a qualified single stick, I would agree with you.  When we hear what the beep code says, hopefully we can develop a plan.  It could still be a memory problem.  Enjoy, John.


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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: andy75
Date Posted: 02 Mar 2018 at 9:50pm
Got a speaker plugged it up to the board and I get no sounds at all.  The only thing that I hear is the fans getting a little faster then a little slower.


Posted By: stree
Date Posted: 02 Mar 2018 at 10:14pm
One check worth doing.........and from the sound of the fan behaviour, definitely worth doing, the CPU power connector, probably an 8 pin.....These are often quite tight fitting, and it may seem pressed all the way in when there is still 1mm or so to go. This is really worth a try, prss hard try to see if the latch has "actioned"
I had same problem, and this was the issue.


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ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: andy75
Date Posted: 03 Mar 2018 at 1:49am
" rel="nofollow - I pushed it in very firmly.  It is clicked down.  What else can I try?


Posted By: mjinglis
Date Posted: 03 Mar 2018 at 3:02am
Try removing the power plug, holding down the power button for 30s and then plugging back in and powering it on.

Works for me (sometimes)


Posted By: wardog
Date Posted: 03 Mar 2018 at 3:23am
Here is an "Insiders' hint

Power down, disconnect power, bleed of the residual by holding the cases power button in for 3-5secs, install ONLY one stick in A2, reconnect power and attempt booting





Posted By: andy75
Date Posted: 03 Mar 2018 at 3:51am
" rel="nofollow - Just so I make sure I am doing things correctly.  You want me to remove the 8 pin CPU power from the board.  Then hold down the power button for 30 seconds ( no single press turn on first ).  Then turn off add the 8 pin power back then see if it starts?


Posted By: JohnM
Date Posted: 03 Mar 2018 at 3:55am
I interpret it as "unplug the power supply from the wall socket".

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ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110


Posted By: mjinglis
Date Posted: 03 Mar 2018 at 3:58am
Yeap remove either the kettle lead from the back of the psu or the plug from the wall.


Posted By: MisterJ
Date Posted: 03 Mar 2018 at 5:24am
No beeps is weird, andy75.  Please try one stick of memory in each slot then the other.  Enjoy, John.


-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: andy75
Date Posted: 03 Mar 2018 at 5:27am
I only have 1 - 8GB stick. :(


Posted By: andy75
Date Posted: 03 Mar 2018 at 5:29am
I will try that as soon as I get back home.  I read your instructions wrong.  That makes much more since.  Thank you so much!!!!!!!!!!


Posted By: MisterJ
Date Posted: 03 Mar 2018 at 5:53am
Originally posted by andy75 andy75 wrote:

I only have 1 - 8GB stick. :(
Then try the one stick in each slot.  Enjoy, John.


-------------
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD


Posted By: andy75
Date Posted: 03 Mar 2018 at 7:26am
" rel="nofollow - I tried holding the power and I get the same results. What?ôs the next step?


Posted By: andy75
Date Posted: 03 Mar 2018 at 7:27am
And moving the ram to each slot.


Posted By: andy75
Date Posted: 03 Mar 2018 at 11:21am
Next update. Tried a new 600w PSU and I get the same results.
Thank you for all your help!!   


Posted By: stree
Date Posted: 03 Mar 2018 at 8:17pm
" rel="nofollow - How are you connecting to the monitor/ You have HDMI, VGA, or DVI-D.
Have you tried each?


-------------
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
Lian-li Q21B


Posted By: andy75
Date Posted: 15 Mar 2018 at 12:48am
" rel="nofollow - Update:  I broke down and got a different set of ddr4 and everything works great.  I would like to get my Samsung DDR4 working if possible.  I would like to use the M378A1K43BB1-CPB NON-ECC stick.  I just noticed that this exact model number is not on the list.


DDR4Samsung213321338GBM378A5143DB0-CPB
SS2/4
DDR4Samsung213321338GBM391A1G43EB1-CPBQ (ECC)
SS2/4
DDR4Samsung213321334GBM378A5143EB1-CPB
SS2/4
DDR4Samsung213321334GBM378A1G43DB0-CPB
SS2


Is there any hope for getting this working on my system?




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