Not Booting, No Video
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7885
Printed Date: 26 Dec 2024 at 6:02pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Not Booting, No Video
Posted By: andy75
Subject: Not Booting, No Video
Date Posted: 01 Mar 2018 at 9:57pm
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" rel="nofollow - My build is: ASRock AB350 Pro4 AMD A8-9600 Samsung DDR4 8GB 2133 M378A1K43BB1-CPB ThermalTake 500w PSU Connected through HDMI. The system turns on and all the fans spin up but I never get any beeps or video. I have tried the RAM in all the slots. I started with slot A2. I have removed and reseeded everything. I have checked the video cable with another computer. It has been a while since I have built a system. Is there anything else I can check before I start returning parts to see what might be bad? Thanks for all your help!!!!! |
Replies:
Posted By: MisterJ
Date Posted: 02 Mar 2018 at 12:03am
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" rel="nofollow - andy75, I don't think that board has a speaker. Have you added a speaker? If not, please do. Have you performed a Clear CMOS? Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: andy75
Date Posted: 02 Mar 2018 at 12:43am
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" rel="nofollow - I did not think of the board not having a speaker. I can try to plug one into the back port when I get home. Does the board support sounds over HDMI? If so the HDMI monitor I have has sound built in. Yes I did a CMOS clear. I power down then set the jumper then powered back up for about 30 seconds. Powered down, cleared the jumper, powered up with no change. |
Posted By: MisterJ
Date Posted: 02 Mar 2018 at 2:35am
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" rel="nofollow - andy75, sounds like you did the Clear CMOS fine. Please check your manual for the header that supports a small speaker. This is the speaker I am talking about - just a beeper, really. You will need to purchase one at your local computer store - like this https://www.newegg.com/Product/Product.aspx?Item=9SIA6RP3755293&cm_re=mb_speaker-_-9SIA6RP3755293-_-Product dirt cheap. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: andy75
Date Posted: 02 Mar 2018 at 3:43am
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" rel="nofollow - I just noticed the Samsung RAM I have is not in the supported list on the motherboard page. 4gb package is but not the 8gb package. I would not think that would be a big deal but maybe. Your thoughts? |
Posted By: MisterJ
Date Posted: 02 Mar 2018 at 4:26am
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andy75, if you are saying that your memory is two sticks of a qualified single stick, I would agree with you. When we hear what the beep code says, hopefully we can develop a plan. It could still be a memory problem. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: andy75
Date Posted: 02 Mar 2018 at 9:50pm
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Got a speaker plugged it up to the board and I get no sounds at all. The only thing that I hear is the fans getting a little faster then a little slower. |
Posted By: stree
Date Posted: 02 Mar 2018 at 10:14pm
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One check worth doing.........and from the sound of the fan behaviour, definitely worth doing, the CPU power connector, probably an 8 pin.....These are often quite tight fitting, and it may seem pressed all the way in when there is still 1mm or so to go. This is really worth a try, prss hard try to see if the latch has "actioned" I had same problem, and this was the issue. ------------- ASRock X370-ITX BIOS 4.50 R5 2600 Cryorig C7 EVGA GTX 950 75w 2x8GB Ballistix Sport LT 2933 960Evo M.2 256GB, Firecuda 1TB Win 10 Pro 64 1803 G-Unique Archdaemon 300 Watt Lian-li Q21B |
Posted By: andy75
Date Posted: 03 Mar 2018 at 1:49am
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" rel="nofollow - I pushed it in very firmly. It is clicked down. What else can I try? |
Posted By: mjinglis
Date Posted: 03 Mar 2018 at 3:02am
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Try removing the power plug, holding down the power button for 30s and then plugging back in and powering it on. Works for me (sometimes)
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Posted By: wardog
Date Posted: 03 Mar 2018 at 3:23am
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Here is an "Insiders' hint Power down, disconnect power, bleed of the residual by holding the cases power button in for 3-5secs, install ONLY one stick in A2, reconnect power and attempt booting |
Posted By: andy75
Date Posted: 03 Mar 2018 at 3:51am
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" rel="nofollow - Just so I make sure I am doing things correctly. You want me to remove the 8 pin CPU power from the board. Then hold down the power button for 30 seconds ( no single press turn on first ). Then turn off add the 8 pin power back then see if it starts? |
Posted By: JohnM
Date Posted: 03 Mar 2018 at 3:55am
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I interpret it as "unplug the power supply from the wall socket". ------------- ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110 |
Posted By: mjinglis
Date Posted: 03 Mar 2018 at 3:58am
| Yeap remove either the kettle lead from the back of the psu or the plug from the wall. |
Posted By: MisterJ
Date Posted: 03 Mar 2018 at 5:24am
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No beeps is weird, andy75. Please try one stick of memory in each slot then the other. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: andy75
Date Posted: 03 Mar 2018 at 5:27am
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I only have 1 - 8GB stick. :( |
Posted By: andy75
Date Posted: 03 Mar 2018 at 5:29am
| I will try that as soon as I get back home. I read your instructions wrong. That makes much more since. Thank you so much!!!!!!!!!! |
Posted By: MisterJ
Date Posted: 03 Mar 2018 at 5:53am
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
andy75 wrote:Posted By: andy75
Date Posted: 03 Mar 2018 at 7:26am
| " rel="nofollow - I tried holding the power and I get the same results. What?™s the next step? |
Posted By: andy75
Date Posted: 03 Mar 2018 at 7:27am
| And moving the ram to each slot. |
Posted By: andy75
Date Posted: 03 Mar 2018 at 11:21am
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Next update. Tried a new 600w PSU and I get the same results. Thank you for all your help!! |
Posted By: stree
Date Posted: 03 Mar 2018 at 8:17pm
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" rel="nofollow - How are you connecting to the monitor/ You have HDMI, VGA, or DVI-D. Have you tried each? ------------- ASRock X370-ITX BIOS 4.50 R5 2600 Cryorig C7 EVGA GTX 950 75w 2x8GB Ballistix Sport LT 2933 960Evo M.2 256GB, Firecuda 1TB Win 10 Pro 64 1803 G-Unique Archdaemon 300 Watt Lian-li Q21B |
Posted By: andy75
Date Posted: 15 Mar 2018 at 12:48am
" rel="nofollow - Update: I broke down and got a different set of ddr4 and everything
works great. I would like to get my Samsung DDR4 working if possible. I
would like to use the M378A1K43BB1-CPB NON-ECC stick. I just noticed
that this exact model number is not on the list.
Is there any hope for getting this working on my system? |