If course, it might have been updated by the vendor and the label not changed.

It won't work without both a processor and RAM.

You have a few choices:

- Use a Summit Ridge (1000-series) Ryzen or Bristol Ridge APU to update it;

- Return it and buy one from a vendor who cares, preferably with the processor you want to use, and maybe paying a little more for the better service;

- Apply to AMD for a Boot Kit;

- See if ASRock will send you a replacement BIOS chip - it's socketed and it worked for me but I reached out to them the day I received my board, which was before AMD announced the Boot Kit option. In fact, it was the day the Raven Ridge chips launched.

Sorry it wasn't more realistic. Even borrowing a Ryzen 1x00 from a (very good) friend, or even from one of your own "other projects", is a major nuisance since you've got to dismantle the loan machine, clean off the thermal paste, put the processor and cooler (more thermal paste - don't be tempted to run it for even a second without a cooler!) in your motherboard for about 15 minutes, then dismantle and clean off the paste again before rebuilding the loan machine (more thermal paste) and testing.

Some people have bought the cheapest Bristol Ridge APU (A6-9500, which I believe is what is included in the Boot Kit) and used it to do the update before selling it on ebay.

Personally, I think it was a monumentally stupid mistake to get into a situation where the new processors are completely unusable without the newer BIOS. There really ought to be enough support present that they will work well enough to run the flashing program. Hopefully the lesson has been learned.

Purchased board, Ballistix tactical 3000 (on QVL for Raven Ridge) and 2200G from Microcenter, BristolRidge APU from Frys.

Flashed from 3.1 to 3.6, rebooted, flashed 4.43, rebooted. BIOS shows 4.43 on Bristol Ridge(A6-9500)

But, when I put in Raven Ridge, I get no video, only a warning from the monitor saying, "Current input timing is not supported. Change input timing to 1920x1080 60 hz."

If I slot in an old GT710, I can get into UEFI and run whatever I like (Linux/Windows install), but that's not the point of an APU.

I've returned board and APU to Microcenter, and tried again...Same problem, no JOY...NOW what??

It was suggested I unplug battery leads from board, with ATX power unplugged, for 5 minutes, then recheck.

I left it unplugged for hours. Even with clear CMOS jumpered. Still no joy.

I'm beginning to think I'll have to wait for a "2000 ready" board to appear...

(not happy)

The X370 ITX model is in the same situation. You need a Summit Ridge or Bristol Ridge processor to flash the BIOS to make it ready for Raven Ridge.

I'll offer you a cheeky option 6 - buy a 1000-series Ryzen and after you have updated your BIOS use it to build another computer!

Seriously though, I'd try option 1. You have nothing to lose. They sent me one from the Netherlands to the United Kingdom. It took less than a week from first contacting Customer Support to receiving the ROM. It's a tiny thing - you'll need a pair of tweezers and a desk lamp. I should think the service to Austria is similar. Explain the situation without complaining about Amazon. I won't promise you success because the official route is via AMD so you really ought to set option 2 in progress. At least Google "AMD Boot Kit" and find out what the procedure is - I know you need to provide proof of purchase, serial number, etc.

I wouldn't waste time waiting for miracles. The real miracle is that God gave us brains so we can work through problems instead of waiting for miracles. But if you try option 3 and it doesn't work you'll have to remove your processor so make sure you have new thermal paste and isopropyl alcohol standing by.

I doubt we will get any concrete answer until after launch, NDAs are in effect still.

Thanks Wardog.  Box does have the sticker on it, "AMD Ryzen 2000 Desktop Ready".

Both ASRock B350-based MoBos have the same 'out of range' video issue with my Dedicated monitors over HDMI.  The AB350M Pro 4 has a DVI-D port  and a VGA port.  No issues with video from the VGA to either of my monitors (ASUS VP247qg or HP Z23I).  The DVI-D port works to another DVI-D port on a 3rd monitor I have laying around (LG W2043T).  And I find that the HDMI out on the Mobo to the LG (using a DVI-D to HDMI adapter on the monitor) also works.

So the issue (in my case) appears to be that there is a negotiation failure between the newer monitors (ASUS and HP) over HDMI from the MoBo when using the Ryzen 5 2400G.  I do not have an A6/A8/A10 processor to test - so I can not say if the issue also resides with those processors.

At this point I am at a loss --

I hope this helps others in the future.

I am within my 14-day window to return the ASRock MoBo to Microcenter and get a refund.. I may do that and try the comparable Gigabyte board (GA AB350N Gaming Wifi) as it has an HDMI and Displayport outputs on the motherboard... and I will connect it using the display port - provided the negotiation issue doesn't manifest on the DP port as well.

HiTekAgPilot

Wardog... The issue isn't with video AFTER the OS boots up (I have tried Linux (Manjaro, Ubuntu/Linuxmint) and Win10).  The issue is at BIOS boot up.  No display with 'out of range' on the Asus and HP displays.  If, in the future I need to access the bios ... I don't get the splash so I can enter the bios.

I did some additional testing with my old LG monitor... Using a DVI-I to HDMI adapter on the monitor and the same HDMI cables I am using with the Asus and HP - the monitor and MoBo negotiate and I have a display that shows the Bios.  My intention is to Craigslist my old displays so this is not a good solution for me.

So... per the MFG, I returned the ASRock Fatal1ty AB350 mITX/AC and picked up the comparable Gigabyte unit.  It has an HDMI and Displayport outputs.

My findings.. Using the Asus display (my intended Primary):

Connected via HDMI port - 'out of range'

Connected via Displayport - SUCCESS

Connected via Displayport using Passive DP to HDMI - 'out of range'

Connected via Displayport using Active DP to HDMI - SUCCESS

It appears to be a negotiation issue over HDMI with the Ryzen 5 2400G and the B350 chipset (as this is the only configuration I have tested).  It does NOT appear to be MFG related.

This has been tested on the ASRock Fatal1ty AB350 mITX/AC, ASRock AB350M Pro4 and the Gigabyte GA-AB350N Gaming Wifi  with the AMD Ryzen 5 2400G.  It appears the negotiation over HDMI for the signal is not being accomplished properly (if at all) on newer monitors with HDMI inputs.

I hope this helps...

I am a HUGE ASRock fan, however for my mITX build I have to go with the competition due to my equipment (monitors) being used.

MD