AB350M PRO4 | Samsung 960 EVO Issues...

Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7902
Printed Date: 05 Feb 2025 at 2:39pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: AB350M PRO4 | Samsung 960 EVO Issues...

Posted By: BetterJake
Subject: AB350M PRO4 | Samsung 960 EVO Issues...
Date Posted: 03 Mar 2018 at 4:25am

Bios updated to latest version 4.63. System still cannot detect Samsung EVO 960 in the Ultra M.2 slot. Double checked that drive is seated properly...

Replies:

Posted By: MisterJ
Date Posted: 03 Mar 2018 at 4:44am

" rel="nofollow - BetterJake, have you cleared CMOS or done an F9 and F10 in the BIOS/UEFI? Please post all your specifications. Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: BetterJake
Date Posted: 03 Mar 2018 at 4:53am

I have F9 and F10 after updating the BIOS.

Ryzen 5 1600

EVGA GTX 1070

32GB DDR4 2400MHz

1 TB SATA HD

128GB SATA SSD

Posted By: MisterJ
Date Posted: 03 Mar 2018 at 5:16am

" rel="nofollow - BetterJake, sure the 960 is plugged into the M2_1 socket - middle not bottom of board? What is your power supply? Do you have the power cable plugged into the 8-pin CPU socket and is it the CPU and not the PCIe cable? Does the 960 get warm and can you see in it your BIOS/UEFI? Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: abasees
Date Posted: 03 Mar 2018 at 10:37am

I'm running P4.60 on my HTPC build and currently my Samsgun 960 EVO nvme M.2 is connected via M2_2 socket (which I didn't think would work consider its sata...), but is running apparently as PCIe 3.0 x 1

Unfortunately I've had no luck getting it to work in M2_1 socket. It appears in BIOS but it plays up/acts funny, it wont always show up, and in such situations, unplugging and replugging power (after a shutdown) shows its after, but does not make it a bootable device.

Happy to help out if it means we get a patch sooner rather than later.

Posted By: BetterJake
Date Posted: 03 Mar 2018 at 11:40pm

Yes I am sure it is plugged into the M2_1 socket.

Powersupply:

SeaSonic M12II 520 Bronze EVO Edition 520W ATX12V v2.3 / EPS 12V v2.91 SLI 80 PLUS BRONZE Certified Full Modular Active PFC Power Supply

The 960 does get warm but cannot be detected in UEFI/BIOS

Posted By: MisterJ
Date Posted: 04 Mar 2018 at 12:18am

" rel="nofollow - BetterJake, please try what abasees did and plug your 960 in the M2_2 socket and see if it works. This should tell us if your 960 is good. Did you check your 8-pin CPU power plug?

abasee, I think you need to try BIOS/UEFI BETA 4.63. It may well work for you. Please post your specifications and make sure you have the 8-pin CPU (not PCPIe) plugged properly.
Enjoy, John.

EDIT: I just discovered, using Samsung Magician, that there is a new microcode release. I will update mine and let you hear how it goes. Magician will also tell you what the Interface is.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: MisterJ
Date Posted: 04 Mar 2018 at 12:54am

I just updated my 960s' Firmware . It takes about 20 seconds and does a SHUTDOWN. Since I am not running a RAID right now, I just selected and updated each one. If I have been running a RAID I would have had to break down the RAID so Samsung Magician could see them. Old was Firmware 7B7QCXE7, new is 3B7QCXE7. Enjoy, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: BetterJake
Date Posted: 05 Mar 2018 at 2:50am

It was not recognized in the M_2 slot. Yes I am using the correct power plug.

Posted By: MisterJ
Date Posted: 05 Mar 2018 at 4:53am

Thanks, BetterJake. I recommend you open an ASRock Support ticket a request an RMA. Sorry, John.

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Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

Posted By: abasees
Date Posted: 05 Mar 2018 at 5:02pm

" rel="nofollow - What do you mean your using the correct power plug jake?

Posted By: JohnM
Date Posted: 05 Mar 2018 at 9:06pm

He's talking about the 8-pin power connector for the CPU. There are a number of ways of getting it wrong, such as only plugging in four pins, or forgetting to plug it in at all, or trying to use a cable intended for powering PCIe graphics cards.

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ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110

Posted By: abasees
Date Posted: 11 Mar 2018 at 4:01pm

" rel="nofollow - Wouldn't the PC just not post if you plugged it incorrectly?

Posted By: PetrolHead
Date Posted: 11 Mar 2018 at 5:57pm

" rel="nofollow - If I remember correcly, my 960 EVO SSD didn't really show up in BIOS before I installed Windows on it. You haven't specified if your system is already up and running and you're trying to add a new drive or if you've just built your system and are hoping to install an OS next. If the latter applies, have you read these instructions?

http://forum.asrock.com/forum_posts.asp?TID=1236&title=how-to-install-windows-on-a-pcie-ssd

Namely this part: "Do NOT be worried if your PCIe SSD is not listed in the Storage Configuration screen or Boot order list. That does not matter at all."

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Ryzen 5 1500X, ASRock AB350M Pro4, 2x8 GB G.Skill Trident Z 3466CL16, Sapphire Pulse RX Vega56 8G HBM2, Corsair RM550x, Samsung 960 EVO SSD (NVMe) 250GB, Samsung 850 EVO SSD 500 GB, Windows 10 64-bit