Raven ridge freezing / usb freezing
Printed From: ASRock.com
Category: Technical Support
Forum Name: AMD Motherboards
Forum Description: Question about ASRock AMD motherboards
URL: https://forum.asrock.com/forum_posts.asp?TID=7909
Printed Date: 04 May 2024 at 10:46am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Raven ridge freezing / usb freezing
Posted By: beretta92user
Subject: Raven ridge freezing / usb freezing
Date Posted: 04 Mar 2018 at 12:35am
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" rel="nofollow - Hi i have a ryzen 5 2400g and an Asrock ab350m pro4 with bios version 4.63. I have had it for a week with no problem whatsoever, but yesterday i noticed a problem with my system. I was using it normally and suddenly the system froze, but i had no BSOD, even the youtube video i was watching continued playing and the clock worked normally, but all my usb devices (mouse, bluetooth usb, keyboard) stopped working, the only way to make them work again and the usb ports is by reseting the computer. I fresh installed windows again (1709) and it happened to me again. It happens all the time and is very frustrating... Any thoughts? thank you very much
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Replies:
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 3:14am
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" rel="nofollow - no one? regards
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Posted By: MisterJ
Date Posted: 04 Mar 2018 at 3:16am
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" rel="nofollow - beretta92user, working on it right now! Which USB ports are you using? Try the rear ones if using the panel. Please post all your specifications. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 3:21am
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thank you! i am using the rear ones, the two usb 2.0 of the rear for the keyboard and mouse, and one usb 2.0 of the front panel for the usb bluetooth. I have a ryzen 5 2400g, an asrock ab350m pro4 (bios 4.63), and 8gb of ddr4 ram 2400mhz (4+4 KVR24N17S8/4). I am fully stock, no overclock on the processor, ram or the gpu. Thank you very much Pd. i have installed windows 10 1709, and the chipset first and finally the radeon driver. |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 3:25am
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ps: i am using the chipset drivers and the radeon drivers of the asrock download page for my motherboard, i found that they work better than downloading the chipset and the radeon drivers from amd directly. I tryed both configurations with fresh installations of windows 10 each time and the problem happened in both cases. current drivers: AMD all in 1 driver ver:17.40.1025 and AMD ALL in 1 with VGA driver ver:17.40.3301
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Posted By: MisterJ
Date Posted: 04 Mar 2018 at 3:35am
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" rel="nofollow - beretta92user, are all three failing? What is your power supply? Only use the drivers from here: https://support.amd.com/en-us/download The ASRock drivers are almost always old. Are there no USB3 ports on your board? If so, please try them. Enjoy, John. EDIT: I have to make a phone call. I know you are +7 hours from me, but I will return. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 3:45am
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" rel="nofollow - they all fail at the same time, usb3, usb2, rear and front, it is like they suspend for power saving and can not come back. I tried now unabling the power saving usb setting on the ryzen balanced power plan and disabling the power saving mode of the usb devices on device administrator. My power supply is a generic one...it come with my case, it is one year old and worked very well on my last intel i3 7100 / b250 board. thank you very much for your reply.
ps. this problem happened to me just after i overclocked the system for a while (3.9ghz 1.3v), just for fun, i am now totally stock. Could it be the power supply that is failing after i overclocked the system? |
Posted By: MisterJ
Date Posted: 04 Mar 2018 at 4:06am
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beretta92user, I would not think OCing for a while would break the PS. Sometime the PS is too low power. Try removing one stick of RAM and see if it works better due to lower power demand. Remove the BT if you can for testing. Open BIOS/UEFI and do a F9 and F10 to assure you have default settings. I enjoy helping people when I can and you are very welcome. Have fun, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 4:11am
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" rel="nofollow - hi, thank you very much for your help and time! i will try and report with the result. The strange thing is that the system worked fine for a week...and now is making this strange things... i have default settings on the bios, i even cleared the cmos and restored bios default settings. the psu is a "500w" one... i can not assure what is the real number, because with those cheap psu you never know. Do you recomend upgrading it? thank you
ps: since i disabled those usb settings all is working fine for the moment... |
Posted By: MisterJ
Date Posted: 04 Mar 2018 at 4:33am
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" rel="nofollow - beretta92user, it would be very useful to test with a fresh PS over 500 Watts, say 600 W. Have you tried any of the power reducing ideas I posted? Sounds like you are getting there. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 4:36am
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I am trying to reproduce the failing of the usb since i disabled the usb power settings... if it fails again i will try with one stick of ram and without the bluetooth. thank you very much my friend.
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Posted By: beretta92user
Date Posted: 04 Mar 2018 at 5:31am
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out of luck, it happened again, i am going to try disconecting a secondary hdd that i have and try only with the main ssd, and with only one stick of ram, and without the bluetooth. i will report shortly
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Posted By: MisterJ
Date Posted: 04 Mar 2018 at 6:10am
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Still progress, beretta92user. Later and enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 6:12am
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" rel="nofollow - it just happened to me again!! i just unplugued now all the front usb (2.0 and 3.0), i do not know if it is a bad connection that is causing the problem... i am running out of ideas. maybe the psu is failing or the motherboard is faulty? |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 6:18am
| still nothing, the usb stopped working again with all the connectors unplugged. |
Posted By: MisterJ
Date Posted: 04 Mar 2018 at 6:21am
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" rel="nofollow - beretta92user, is there any possibility of borrowing a PS from a friend? If not, I would suggest you open an ASRock Support ticket and see it they will RMA your board. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 6:22am
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" rel="nofollow - i have no psu to try...but i am feeling that the board is the culprit... what do you think? |
Posted By: MisterJ
Date Posted: 04 Mar 2018 at 6:25am
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I am with you, beretta92user! Ask for RMA. Enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 6:26am
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" rel="nofollow - by the way, one thing i noticed...in the morning when i first boot the pc it works fine for a long period of time, later when the usb freezes for the first time it continues happening more frequently. could it be the psu?
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Posted By: beretta92user
Date Posted: 04 Mar 2018 at 8:13am
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" rel="nofollow - i have the same board and have that update installed, i am going to try uninstalling that update to see if it solves the problem... http://forum.asrock.com/forum_posts.asp?TID=7866&title=kb4074588-randomly-hangs-ab350mpro4
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Posted By: nanohead
Date Posted: 04 Mar 2018 at 8:25am
That generally feels like a heat problem in an odd way. Or it is somehow connected to power or heat. If its temperature related, then it could in fact be the board, possibly a poor solder joint that gets intermittent when it heats up.
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beretta92user wrote:Posted By: beretta92user
Date Posted: 04 Mar 2018 at 8:29am
The sure thing is that i am going to be returning this board very soon... i was pretty happy with the board to be honest. regards
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Posted By: beretta92user
Date Posted: 04 Mar 2018 at 8:37am
what do you think??
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Posted By: MisterJ
Date Posted: 04 Mar 2018 at 11:06am
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" rel="nofollow - It would not hurt to try it, beretta92user, but I doubt it will help. That is the cumulative update to 248. Please open a Run dialog or Command Prompt and type winver. Then tell us what you have. Is it possible this all started after updating your W10 to 248? Thanks and enjoy, John.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 04 Mar 2018 at 5:30pm
hi, it shows "version 1709 (os compilation 16299.15) maybe it started after updating, i do not know for sure. Yesterday i uninstalled that update but i had not much time to try. I am testing now the system, and if it fails again i will return the board. regards
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Posted By: beretta92user
Date Posted: 04 Mar 2018 at 8:34pm
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happened again, even uninstalling that update. The board is on the way to amazon. I exchanged it for a gigabyte ga-ab350m gaming 3 (quite a mouthful). A little bit more expensive but anyway. Thank you for your help. I will report if it solves the problem.
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Posted By: MisterJ
Date Posted: 04 Mar 2018 at 10:44pm
https://postimages.org/" rel="nofollow"> beretta92user, here is my winver screenshot, yours confused me. I hope your new build is great. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 05 Mar 2018 at 12:14am
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i have the 16299.15 build, not the 16299.248 tomorrow i get the new board...lets see if it solves the problem. regards
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Posted By: beretta92user
Date Posted: 06 Mar 2018 at 7:26pm
Two days with the new board and no problems for the moment... there is something weird with the ab350m pro4 and the raven ridge. thanks very much
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Posted By: MisterJ
Date Posted: 06 Mar 2018 at 10:30pm
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beretta92user, I think you are correct! Hopefully AMD/ASRock will release code to make it right soon. Enjoy your new system. Enjoy, john.
------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |
Posted By: beretta92user
Date Posted: 07 Mar 2018 at 12:52am
thank you my friend, today asrock have had launch a bios update (4.70), maybe that update would have fixed the issue... Regards
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Posted By: MisterJ
Date Posted: 07 Mar 2018 at 12:56am
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You are very welcome, beretta92user. Sorry we were not able to fix it. You may be right, many will see what the new BIOS does. Enjoy, John. ------------- Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD |